restaurants

Industry Voicesjan/sanrestaurants

What “Clean” Means

by Katie Lee

— By Chris Gurreri —   How restaurants can rise to the raised expectations of what “clean” means in a post-pandemic world.   The COVID-19 pandemic has heightened everyone’s awareness of everyday actions, from breathing to touching doorknobs. One area that deeply affects the retail and restaurant industry is the general public’s increased expectation of cleanliness in public spaces. Restaurants from the fast-food industry to local cafes have put up signs demonstrating their commitment to health, detailing their mask requirements, social distancing requests and cleaning procedures. In this article, we’ll …

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Taco John’s Taps SMG for Customer Experience Management Program

by Katie Lee

Kansas City, Mo. — Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has partnered with quick-service restaurant franchise Taco John’s. The Mexican QSR brand chose SMG for its differentiated software with a service (SwaS) offering, deep industry expertise and robust integration capabilities. Spurred by record-breaking sales and rapid growth, Taco John’s needed an enterprise experience management solution that would allow it to capture guest feedback at nearly 400 restaurants and uncover customer insights throughout the customer journey. The brand partnered …

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New Plant-Based Restaurant Concept, Nuleaf, to Open in New York City

by Katie Lee

New York City — NuLeaf, an entirely plant-based fast-casual restaurant, will open in New York City on August 2. Founded by Michael Pease and Craig Cochran, formerly of the popular Terri restaurants, NuLeaf will open two locations this summer. The first, at 23 W. 23rd St., will operate in 1,750 square feet with 46 seats indoors. NuLeaf embraces the values of its founders’ first restaurant concept, Terri, by showcasing wholesome, delicious, high-quality ingredients that just so happen to be plant-based. Cochran worked alongside the culinary team to develop recipes that …

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Streetsense Partners with Capital One to Design its First Airport Lounges with Elevated F&B Experience

by Katie Lee

Bethesda, Md. — Streetsense has formed a partnership with McLean, Va.-based Capital One Financial Corporation to develop the company’s food and beverage program for its first airport lounges. The Capital One Lounge will open its first location at Dallas/Fort Worth International Airport (DFW) later this year. Capital One selected Streetsense to develop the food and beverage vision and guest experience, including regionalized menus, grab-and-go programs, retail strategy and branding. “When designing the new Capital One Lounges, we talked to customers and industry experts to understand what works and what doesn’t …

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Team Schostak Family of Restaurants Names 3 New Executives

by Katie Lee

Livonia, Mich. — TEAM Schostak Family Restaurants (TSFR) has promoted two team members to senior executive roles and hired a new vice president. John Andrews has been promoted to senior vice president of operations of the TSFR Casual Dine Division and Jeremy Braswell to senior director of operations for TSFR Applebee’s restaurants. Joining the TSFR team is Ryan Jones who will assume the role of vice president of operations for Olga’s Kitchen. “We are thrilled to recognize John and Jeremy for their growth and contributions to TSFR and to welcome …

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7-Eleven Opens First Store to Feature Both Laredo Taco and Raise the Roost

by Katie Lee

Nashville, Tenn. — 7-Eleven is debuting Tennessee’s first new-build store in the town of Murfreesboro, south of Nashville. The new store will be the very first to feature the convenience retailer’s two most popular restaurant concepts — the Laredo Taco Company® and Raise the Roost® Chicken and Biscuits — under one roof. Not only that, but the opening marks the expansion of the convenience retailer’s footprint in the state in a big way. The Murfreesboro location will be one of many stores opening in the greater Nashville area in 2021 …

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First Watch Opens New Corporate Headquarters in Bradenton, FL

by Katie Lee

Bradenton, Fla. — First Watch, an award-winning brunch concept, has opened the doors to its new corporate headquarters in the University Town Center area in Bradenton, Fla. The newly constructed 39,000-square-foot standalone building is located just off Cooper Creek Boulevard behind the BJ’s shopping center at 8725 Pendery Pl., a new street named for the company’s chairman emeritus and former CEO, Kenneth L. Pendery, Jr. “For decades, First Watch has had the distinct privilege and pleasure of calling the Suncoast our home. Ever since our founders made the decision to …

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Freddy’s Names Chief Development Officer, Expands Franchise Development Executive Team

by Katie Lee

Wichita, Kan. — Fast-casual restaurant concept Freddy’s Frozen Custard & Steakburgers® has added multiple new members to the development team, which will be led by Andrew Thengvall, who was recently promoted to chief development officer. For the last 6 years, Thengvall served as senior vice president of strategic growth & chief legal officer. Now he will oversee the company’s most recent additions including Mary Coots, director of franchise development, and Todd Phelps, director of franchise real estate. “Andrew Thengvall’s dedication to advising and strengthening the Freddy’s brand has been stellar …

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Toasted Yolk Café Expansion Reaches North Texas

by Katie Lee

Southlake, Texas — The first Toasted Yolk Café is coming to North Texas this fall. Paul Vernon at Henry S. Miller brokered the transaction. Located in Southlake’s Gateway Plaza Shopping Center, the 4,056-square-foot breakfast and lunch restaurant is slated to open late fall 2021 after renovations to the existing space and patio. Yolked LLC, a new franchisee group from Houston and Dallas, signed the lease. Ryan Patterson of Yolked LLC and his team scouted more than 50 locations across Dallas-Fort Worth and kept returning to Southlake, where they felt there …

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86 Repairs Secures $7.3 Million in Additional Funding

by Katie Lee

Chicago — Chicago-based restaurant tech company 86 Repairs has closed an additional $5.3 million from investors including TDF Ventures, Gordon Food Service (GFS), MATH Venture Partners, Revolution and Cleveland Avenue. The new financing brings the company’s funding in this round to $7.3 million, and total capital raised to $8.8 million to date. Disrupting the $26 billion restaurant equipment repair and maintenance (R&M) industry, 86 Repairs automates the end-to-end repair and maintenance process for restaurants and provides actionable insights to improve back-of-house operations. The end result is significant time and cost …

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