Tuesday, October 14, 2025
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Zenput Adopted by Taco Bell to Drive Operational Excellence

by Katie Lee

San Francisco — More than 5,000 franchise and company-owned Taco Bell restaurants are now using Zenput’s operations execution platform to support compliance against food safety protocols and brand standards. Embracing the move away from pen and paper tracking and towards the digitization of a range of procedures and food safety protocols, the corporate team joined several of its franchisees in rolling out Zenput to its 480 company-owned restaurants. Restaurant general managers and Taco Bell team members use Zenput on tablets to complete tasks throughout the day, including daily food safety …

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Industry Voicesrestaurantssoftware/technologyvendors

Essential Services

by Katie Lee

— By John Moody — Five game-changing reports all restaurant operators should be using.   Most small businesses start out using spreadsheets because they are basically free, easy to use and highly customizable. Restaurant operators can use a spreadsheet for almost every function in the restaurant from ordering, inventory, prep lists, invoicing, food costing, scheduling, accounting — you name it. These spreadsheets require hours of data entry along with manually creating formulas just to generate reports. Many of these spreadsheets are so complex that only the owner or general manager …

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Newsrestaurantssoftware/technologyvendors

Ziosk Partners with Texas Roadhouse to Roll Out FOH Digital Technology Platform

by Katie Lee

Dallas — Ziosk, the leading on-premise digital ordering and payments platform for restaurants, has entered into an agreement with Texas Roadhouse that will bring the Ziosk Cloud Commerce Platform to its Texas Roadhouse restaurants across the U.S. Texas Roadhouse has begun its rollout of “Roadhouse Pay,” which uses the Ziosk Mini, a smaller, portrait version of its powerful tabletop tablet, to allow guests to pay at the table. The Ziosk Mini allows restaurants to tap into pay-at-the-table technology, order entry, guest surveys, loyalty and QR technology while occupying less space …

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kitchen equipmentNewsrestaurantssoftware/technologyvendors

Powerhouse Dynamics Names New President

by Katie Lee

Elgin, Ill. – Jay Fiske has been promoted to president of Powerhouse Dynamics, based in Newton, Mass. In this position he will lead all strategic and day-to-day company operations. Powerhouse Dynamics provides Internet of Things (IoT) solutions to leading restaurant, foodservice and retail outlets, delivering real-time control, automation and analytics to operators. “Jay is highly-respected and well-known for his IoT expertise within the foodservice and retail industries. With his deep knowledge of IoT and restaurant operations he has been able to clearly demonstrate the advantages of a connected kitchen, and …

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Industry Voicesrestaurantssoftware/technology

Smart Decisions

by Katie Lee

— By Ahmed Abouelenein —   The benefits and drawbacks of introducing new technology into restaurant operations.   Restaurant industry professionals showcased an exceptional amount of resilience and resourcefulness in such a challenging time. One tool that has helped so many restaurant operators sustain, and even thrive, over the past 2 years is the adoption of smart technology. When used correctly and implemented appropriately, the benefits of technology can be business-changing. Technology offers the ability to increase productivity, address labor shortages, streamline operations and so much more. Being smart about …

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Newspeoplerestaurantssoftware/technologyvendors

Software/Payments Company SpotOn Appoints 3 New Executives

by Katie Lee

San Francisco — SpotOn, a leading software and payments provider, has added three new executives in the roles of chief financial officer, chief people officer and chief revenue officer. The appointments come on the heels of more than 100% year-over-year growth in 2021, two major acquisitions, $425 million in new funding at a valuation of $3.15 billion, and the addition of hundreds of new employees to support customer demand. The three appointments also follow a year of major new product introductions in the restaurant and retail industries. Lisa Banks joins …

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Newsrestaurantssoftware/technologyvendors

Presto Partners with Checkers & Rally’s to Roll Out Drive-Thru A.I. Voice Assistant

by Katie Lee

Redwood City, Calif. — Presto, a leader in the restaurant hospitality technology industry, has been selected by Checkers Drive-In Restaurants, Inc., the operator of Checkers & Rally’s drive-thrus, as the exclusive provider of automated voice ordering for all its corporate-owned drive-thru restaurants. The announcement marks the largest and first of its kind rollout of an A.I.-based voice assistant solution in the hospitality industry. Designed to help restaurants maximize labor efficiency, Presto’s next generation solutions help improve order accuracy, increase upsells and provide a superior guest experience. The Presto systems are …

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Newsretailerssoftware/technologyvendors

SMG Partners with 85-Store Golf Retailer, Club Champion

by Katie Lee

Kansas City, Mo. — Service Management Group (SMG), a global customer, patient, employee and brand experience management partner to more than 500 brands, is working with specialty golf retailer Club Champion on a new customer experience management program. The nation’s top club fitter and builder chose SMG for its location-level insights, industry-leading professional services and focus on business outcomes. Established in 2010, Club Champion operates more than 85 locations in major markets across the United States. The specialty retailer offers club fitting and building, repair services, personalization and private events. …

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Newsretailerssoftware/technologyvendors

Hudson Becomes First Travel Retailer to Deploy Amazon One

by Katie Lee

East Rutherford, N.J. — Hudson, a Dufry company and travel experience leader with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, is the first retailer in the travel industry to offer Amazon’s palm recognition service, Amazon One. Amazon One is now available at Hudson Nonstop — powered by Just Walk Out technology — at Dallas Love Field Airport (DAL). Hudson continues to expand its digital offerings to enhance customer service and reimagine the shopping journey. Now with the addition of Amazon One, Hudson …

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Newspeoplesecurity/loss preventionsoftware/technologyvendors

Salient Systems Appoints First Chief Security Officer

by Katie Lee

Austin, Texas — Salient Systems, a leader in open architecture video management software solutions, has named Keith Aubele CPP, LPP as the company’s chief security officer. Aubele brings decades of experience at leading retail organizations such as Walmart and The Home Depot to the CSO role, which is the first such position for Salient. A former director of loss prevention for Walmart Stores Inc., and senior vice president of loss prevention for The Home Depot, Aubele will guide Salient’s approach to customer needs in the rapidly changing security landscape, as …

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