vendors

Presto Partners with Checkers & Rally’s to Roll Out Drive-Thru A.I. Voice Assistant

by Katie Lee January 10, 2022

Redwood City, Calif. — Presto, a leader in the restaurant hospitality technology industry, has been selected by Checkers Drive-In Restaurants, Inc., the operator of Checkers & Rally’s drive-thrus, as the exclusive provider of automated voice ordering for all its corporate-owned drive-thru restaurants. The announcement marks the largest and first of its kind rollout of an A.I.-based voice assistant solution in the hospitality industry. Designed to help restaurants maximize labor efficiency, Presto’s next generation solutions help improve order accuracy, increase upsells and provide a superior guest experience. The Presto systems are …

January 10, 2022

facilities management Industry Voices vendors

Full Service

by Katie Lee January 6, 2022

— By Tom LaMartina — How to facilitate a more efficient, cost-effective FM program for your retail or restaurant business. Below is a Q&A with RWS Facility Services, which provides the nation’s largest companies with full-service facility management services that reduce cost, save time and improve the overall environment. From commercial waste management to landscaping to HVAC repair and more, RWS offers one-stop convenience for all your facility services. R&R: What are some ways a retail or restaurant company can evaluate their facility management program to ensure it’s efficient, …

January 6, 2022

News vendors

Highview Capital Acquires Watterson

by Katie Lee January 4, 2022

Los Angeles — Highview Capital, LLC has acquired Watterson, a leading national facility services company headquartered in Schaumburg, Ill. Following the close of the acquisition, Billy Watterson, Watterson’s founder, and Steve Peldiak, Watterson’s president, will both retain significant minority stakes in the business. Additionally, Peldiak will continue to serve as Watterson’s chief executive officer. Watterson provides a full suite of services, including facilities management, environmental services and emergency and disaster response. Over the last 20+ years, the company has built a strong base of long term corporate clients, which includes …

January 4, 2022

facilities management News people vendors

Powerhouse Appoints New Vice President of Facility Maintenance Operations

by Katie Lee January 4, 2022

Crowley, Texas — Powerhouse, a national commercial infrastructure management services provider, has appointed Maria Clavijo-Demchalk as vice president of operations, facility maintenance. Clavijo-Demchalk is an industry veteran with more than 20 years of experience leading operations and service-focused teams. “Maria has a strong ability to build customer-focused teams and enhanced operational efficiencies,” says Robert Blake-Ward, principal, Powerhouse. “We are confident that Maria is the right leader to increase our facilities maintenance productivity and profitability and we are excited to have her join the team.” Prior to joining Powerhouse, Clavijo-Demchalk held …

January 4, 2022

News retailers software/technology vendors

SMG Partners with 85-Store Golf Retailer, Club Champion

by Katie Lee December 31, 2021

Kansas City, Mo. — Service Management Group (SMG), a global customer, patient, employee and brand experience management partner to more than 500 brands, is working with specialty golf retailer Club Champion on a new customer experience management program. The nation’s top club fitter and builder chose SMG for its location-level insights, industry-leading professional services and focus on business outcomes. Established in 2010, Club Champion operates more than 85 locations in major markets across the United States. The specialty retailer offers club fitting and building, repair services, personalization and private events. …

December 31, 2021

News people vendors

JM Electrical Promotes Project Manager

by Katie Lee December 21, 2021

Lynnfield, Mass. — JM Electrical Company, Inc., has promoted Andrew Guarracino — a second-generation member of the Lynnfield, Mass.-based, family-owned electrical contracting firm — to the position of project manager. In his new role, Guarracino is responsible for estimating, negotiating and managing diverse electrical construction projects (including retail) throughout the Greater Boston area. Guarracino, who joined JM Electrical in 2006, now holds Master Electrician Licenses in Massachusetts, New Hampshire, Rhode Island and Vermont. Prior to his promotion, Guarracino served as an assistant project manager, supporting the Operations team while drawing …

December 21, 2021

lighting News people vendors

Hera Lighting Welcomes New Regional Business Development Manager

by Katie Lee December 15, 2021

Norcross, Ga. — Hera Lighting has hired Kristen Francis as its new regional business development manager, covering the South Central Region. A graduate of Spelman College in Atlanta, Francis previously served as director of sales for one of the top marketing firms servicing the meetings and trade show sector of the hospitality industry. “Considering her extensive B2B and hospitality background, Kristen will be a great asset to Hera Lighting and our customers. We’re fortunate to have her on the team,” says Brad Stewart, executive vice president of sales for Hera …

December 15, 2021

News retailers software/technology vendors

Hudson Becomes First Travel Retailer to Deploy Amazon One

by Katie Lee December 15, 2021

East Rutherford, N.J. — Hudson, a Dufry company and travel experience leader with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, is the first retailer in the travel industry to offer Amazon’s palm recognition service, Amazon One. Amazon One is now available at Hudson Nonstop — powered by Just Walk Out technology — at Dallas Love Field Airport (DAL). Hudson continues to expand its digital offerings to enhance customer service and reimagine the shopping journey. Now with the addition of Amazon One, Hudson …

December 15, 2021

News people security/loss prevention software/technology vendors

Salient Systems Appoints First Chief Security Officer

by Katie Lee December 15, 2021

Austin, Texas — Salient Systems, a leader in open architecture video management software solutions, has named Keith Aubele CPP, LPP as the company’s chief security officer. Aubele brings decades of experience at leading retail organizations such as Walmart and The Home Depot to the CSO role, which is the first such position for Salient. A former director of loss prevention for Walmart Stores Inc., and senior vice president of loss prevention for The Home Depot, Aubele will guide Salient’s approach to customer needs in the rapidly changing security landscape, as …

December 15, 2021

HVAC/R Industry Voices vendors

Breath of Fresh Air

by Katie Lee December 10, 2021

— By Chris Marasco — Improving IAQ to better protect your customers. The COVID-19 pandemic has been a catalyst of disruption for more than a year. In 2020, the virus quickly shut down many restaurant locations while forcing retail businesses to enforce strict guidelines that instructed customers to wear masks and stand 6 feet apart. In many situations, consumers shifted toward online stores to make their purchases as opposed to gathering in person at a brick-and-mortar location. While the pandemic turned many lives upside down, one positive outcome was …

December 10, 2021

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