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Wendy’s and REEF to Develop 700 Delivery Kitchens by 2025

by Katie Lee

Dublin, Ohio and Miami — The Wendy’s Company and REEF, the largest operator of mobility, logistics hubs and kitchens, have formed a new development commitment to open and operate 700 delivery kitchens over the next 5 years across the U.S., Canada and the United Kingdom. The commitment builds upon the successful test of eight delivery kitchens in Canada beginning in late 2020. Through this commitment, REEF will become the first Wendy’s® franchisee in the United Kingdom. Wendy’s and REEF expect to open approximately 50 delivery kitchens in 2021, with the …

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construction and designNewsvendors

Hy-Brid Lifts Debuts Online Ordering for Parts & Used Equipment

by Katie Lee

Richfield, Wis. — Hy-Brid Lifts, an industry leader in high-quality, low-level access equipment, has introduced an online Parts Service Center and used equipment offering on the company’s website. The added online tools enhance the customer experience by making it easy to order parts 24/7 and provide access to high quality used equipment. “We are continuing to implement technology and services to make customers’ lives easier,” says Marshall Shaver, Hy-Brid Lifts’ vice president of sales and marketing. “This year has presented a whole array of new challenges and opportunities. We are …

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Newsrestaurantssoftware/technologyvendors

Taco John’s Taps SMG for Customer Experience Management Program

by Katie Lee

Kansas City, Mo. — Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has partnered with quick-service restaurant franchise Taco John’s. The Mexican QSR brand chose SMG for its differentiated software with a service (SwaS) offering, deep industry expertise and robust integration capabilities. Spurred by record-breaking sales and rapid growth, Taco John’s needed an enterprise experience management solution that would allow it to capture guest feedback at nearly 400 restaurants and uncover customer insights throughout the customer journey. The brand partnered …

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Newspeoplevendorswaste management/recycling

Waste Harmonics Acquires Contelligent, Expands Global Footprint

by Katie Lee

Rochester, N.Y. — Waste Harmonics, a national managed waste service provider, has acquired Contelligent, a global leader in intelligent container monitoring solutions and analytics. With the acquisition, Waste Harmonics will expand the breadth of its service offerings, integrating Contelligent’s innovative technology to provide its customers with elite waste management services. Waste Harmonics and Contelligent share a sense of values and a similar transparent approach to doing business, with a focus on providing superior customer experience. Contelligent, formerly known as One Plus Systems, is the longest running and original fullness monitoring …

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facilities managementIndustry Voicesvendors

Help Wanted

by Katie Lee

— By Megan Varano — The benefits to outsourcing your facilities maintenance program and what to look for when choosing a provider.   If you’re considering outsourcing any part of your company’s facilities maintenance services, you’re not alone. There is no industry divide — organizations, both big and small, are feeling the strain. Do you have in-house teams that are being stretched thin, important repairs and services being missed, or are you looking to expand coverage beyond what your team can handle? While most organizations are focused on the direction …

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jan/sanNewspeoplevendors

Excel Dryer Welcomes New Director of Marketing

by Katie Lee

East Longmeadow, Mass. — Excel Dryer, Inc., manufacturer of the XLERATOR® Hand Dryer, has added a new director of marketing to the team. A seasoned professional with 24 years of experience, Tony Ieraci will be responsible for helping Excel Dryer create and execute long term marketing strategies that will help grow the brand. “We are excited to have Tony join us and bring innovative and exciting ideas to Excel,” says William Gagnon, vice president of sales and marketing at Excel Dryer. “With the majority of his professional life spent working …

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facilities managementNewsrestaurantssoftware/technologyvendors

86 Repairs Secures $7.3 Million in Additional Funding

by Katie Lee

Chicago — Chicago-based restaurant tech company 86 Repairs has closed an additional $5.3 million from investors including TDF Ventures, Gordon Food Service (GFS), MATH Venture Partners, Revolution and Cleveland Avenue. The new financing brings the company’s funding in this round to $7.3 million, and total capital raised to $8.8 million to date. Disrupting the $26 billion restaurant equipment repair and maintenance (R&M) industry, 86 Repairs automates the end-to-end repair and maintenance process for restaurants and provides actionable insights to improve back-of-house operations. The end result is significant time and cost …

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The Point of Sale Cloud Launches as Post-Pandemic Solution for Multi-Unit Restaurants

by Katie Lee

Cincinnati — The Point of Sale Cloud, an easy-to-use, fully integrated cloud platform for multi-unit restaurants, recently launched as a new competitive advantage for the restaurant industry. The Point of Sale Cloud allows restaurants to take control of their technology while streamlining the way restaurateurs manage all aspects of their business including customer facing transactions and back-of-the-house operations. As a response to the challenges faced by the restaurant industry during the COVID-19 pandemic, the Point of Sale Cloud assists restaurants in deploying their own guest service experience for dine-in, delivery …

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HVAC/RIndustry Voicesrestaurantsvendors

Free & Fair Air

by Katie Lee

— By Ramez Naguib, P.E. — Effect of air filter rating on energy consumption in restaurants during COVID-19.   This we know: COVID-19 is primarily transmitted from person to person through respiratory droplets, which are then released when someone with COVID-19 sneezes, coughs or talks. Infectious droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. Current data do not support long range aerosol transmission of SARS-CoV-2, such as seen with measles or tuberculosis. Short-range inhalation of aerosols is a …

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Industry Voicesroofingvendors

Data-Driven Decisions

by Katie Lee

— By Alexandria Pegnato and Tom Coble — Roof management enters the digital age.   Historically, when it came to managing a multi-site roof portfolio, a difficult choice had to be made. Does one commit a sizeable budget to being proactive by way of regular inspections and preventive maintenance? Or instead react to issues as they arise, saving money in the short term, but running the risk of increased spend and deteriorating roof performance over time? It was a difficult decision with no ideal option. Now as roofing enters the …

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