— By Bryan Falk — How to meet customer expectations, maximize efficiency and deliver the ideal brand experience. As a result of the COVID-19 pandemic, customers are changing the way they shop, dine and spend money. This customer shift, paired with industry challenges such as labor shortages and supply chain disruptions, created the perfect storm leading to unprecedented times for retail and restaurant managers. The response from operators to the rapid industry changes will likely set the path for future successes or challenges. Store owners and managers …
