Author

Katie Lee

— By Bryan Falk —   How to meet customer expectations, maximize efficiency and deliver the ideal brand experience.     As a result of the COVID-19 pandemic, customers are changing the way they shop, dine and spend money. This customer shift, paired with industry challenges such as labor shortages and supply chain disruptions, created the perfect storm leading to unprecedented times for retail and restaurant managers. The response from operators to the rapid industry changes will likely set the path for future successes or challenges. Store owners and managers …

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Chesapeake, Va. — Dollar Tree, Inc. has added a key member of its executive leadership team, as Jeffrey A. Davis will be joining the organization as chief financial officer. “I am extremely pleased to announce that Jeff Davis will be joining the Dollar Tree team as our new chief financial officer. For many years, Jeff has been recognized as a strong and collaborative retail business partner, driving superior financial and operational results,” says Mike Witynski, president and chief executive officer. “Jeff has a proven track record of strategic leadership, and …

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Santa Monica, Calif. — Husband-and-wife duo Erik and Florence Chol recently opened an upscale French-Mediterranean concept, LouLou, within the outdoor Santa Monica Place shopping center in the beachside town of Santa Monica, Calif. The new restaurant and lounge, which captivates all five senses, offers an intimate atmosphere featuring eye-catching greenery, candlelit trees and earthy joinery design components where guests can enjoy a European-like dining experience — being directly transported to the Riviera. LouLou guests truly experience the joie de vivre through indulging in dishes prepared with organic and local ingredients, …

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Boston Heights, Ohio — Arhaus, Inc., a rapidly growing lifestyle brand and omnichannel retailer of premium artisan-crafted home furnishings, has hired Tim Kuckelman to join the company in the new role of chief operating officer at the end of September. He will report directly to John Reed, Arhaus co-founder and chief executive officer. Kuckelman, who has more than three decades of leadership experience in retail operations and logistics, will be responsible for enhancing Arhaus’ operational capabilities across the business, overseeing sourcing, planning, logistics, customer experience, manufacturing and information technology. “We …

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Irving, Texas — Mongolian Concepts, the management group behind three fresh bowl brands — Genghis Grill, Flat Top Grill and BD’s Mongolian Grill — has hired Jason Levinson as vice president of technology. He will leverage the latest in technology to enhance the brand’s digital strategy and drive growth across all three brands. “Jason brings a multi-faceted approach to technology and digital innovation and his experience and expertise will help expand our brand’s potential,” says Gregg Majewski, CEO of Mongolian Concepts. “His knowledge in the restaurant industry gives him the …

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Lincolnshire, Ill. — Camping World Holdings, Inc. has promoted Brenda Wintrow to the role of senior vice president of field operations. She joined Camping World in 2007 as a business development manager and served in a variety of leadership roles during her tenure such as regional director of business development and national director of e-commerce. Wintrow’s experience has led to executive roles such as vice president of sales and business development and most recently, senior vice president of sales and customer experience. She is also a member of the board …

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Newport Beach, Calif. — Juice It Up! has reinvigorated franchise growth in 2022, ending the first half of the year with 84 locations in various markets, having opened five new locations since the beginning of 2022. The brand remains committed to doubling its unit count to approximately 200 locations in the next 4 years and currently has more than 30 new locations in the pipeline for development. Juice It Up! recently signed four new franchise agreements, including a multi-unit deal in Bakersfield, Calif., that accounts for a total of six …

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New York City — As part of a planned succession process, Richard A. Johnson will retire as president and chief executive officer of Foot Locker, effective September 1, 2022. Mary N. Dillon, former executive chair and CEO of Ulta Beauty, Inc., has been appointed president and chief executive officer and a member of the Foot Locker board, also effective September 1, 2022. Johnson will continue as executive chairman of the board through January 31, 2023, and will step down from the board at that time, subsequently remaining with the company …

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Dallas — CBRE Group, Inc. has acquired E2C Technology, an Artificial Intelligence/ Machine Learning (AI/ML) data-driven technology company that will enhance and further differentiate its facilities management service offering and unlock significant value for clients through cost efficient operational reliability and technical excellence, sustainability solutions and improved workplace experience. CBRE already utilizes E2C’s cloud-based Nexus solution for rapid onboarding of commercial buildings based on AI/ML models for data ingestion, aggregation and normalization. CBRE’s Smart Facilities Management solutions, which includes data and intelligence from its management of billions of square feet, …

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Glenview, Ill. — IBEX, an ITW Food Equipment Group brand, has recently named Lisa Tyler as business development manager. She has more than 20 years of foodservice experience. In this new role, Tyler will be responsible for strategy, implementation and management of all business development activities for IBEX. She will develop new relationships with prospective customers and seek out existing customers who could benefit from using the first of its kind rapid-cook oven. She will develop product mix, programs and services to increase sales volumes. “As IBEX becomes more well-known, …

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