Power Play

— By Katie Lee —   Powering through the pandemic, Batteries Plus continues to see a boost in business through multi-unit franchising.     It goes without saying just how challenging the past 18 months have been for retailers, but…

Change In The Air

— Interview with Tana Davila — Upgrades to P.F. Chang’s ambiance, design and decor drive traffic and sales — even during the pandemic.   This month [September 2021], P.F. Chang’s opened a new flagship in Hawaii, following a 6-month renovation…

Dog Days

— Interview with Neil Gill —   As the leader in dog daycare, Dogtopia is on track to open 50 new locations this year through robust retail franchising and a business model that focuses on overall wellness — for the…

Convenience Through COVID

— By Katie Lee — Farmer Boys marks its 40th anniversary with a new post-pandemic appreciation for quality and convenience.   As Farmer Boys celebrates its 40th anniversary this year, the Riverside, California-based fast-casual concept recalls a memorable, milestone 2020…

Pet Project

— By Katie Lee — How Cincinnati-based boutique retailer, Pet Wants, is both a growing cause and a growing company.   We’ve heard all about the pandemic’s doom-and-gloom effect on retail, but 2020 actually ended up being a boon to…

Modern Visionary

— Interview by Katie Lee — Burger King unveils a new visual design for a bold, modern future.   When Burger King, one of the founding titans of the fast food hamburger industry since 1954, creates a completely new visual…

Supplies & Demand

— Interview by Katie Lee —   Demand for pets — and pet supplies — soared during the pandemic. Here’s how Pet Supplies Plus is meeting the moment.     Raise your hand if you adopted a new pet during…

Driving Force

Just in time for its 50th anniversary, Schlotzsky’s rolls out two new prototypes with plans to build on lessons learned during COVID-19. — By Katie Lee —   At Schlotzsky’s, the drive-thru has always been a driving force of its…

Making the Cut

— Interview with Greg Smith —   Sport Clips Haircuts proves how essential its service is with a thriving franchise system of more than 1,800 stores and locations in all 50 states.   As many of us realized very soon…

Plans in Motion

— Interview with Tim Welsh, Chief Development Officer — QDOBA was already making key changes prior to the pandemic.   With a variety of smaller floor plans and a revamped digital suite already in the works pre-COVID, QDOBA Mexican Eats…

Edible + Adaptable

— Interview with Patricia Perry, Vice President, Franchise Development, Edible — Edible was ready when the pandemic hit.   When the pandemic hit, Edible was ready. It already had a dedicated delivery model, made possible by a robust fleet of…

Jersey Mike’s Great Ride

— By Katie Lee — Even during a pandemic, Jersey Mike’s continues to grow and evolve — adding 200 stores this year and fully funding the ongoing retrofits of its 1,800+ locations.   Ten years ago, Retail & Restaurant Facility…

Experiential to E-Commerce

— By Mandy Nowels —   Pivoting an experience-based brand online during quarantines and lockdowns: how The Spice & Tea Exchange quickly shifted focus from experiential to e-commerce.   By April of 2020, 97% of our spice and tea specialty…

Great Food Fuels Growth

— By Katie Lee — How Slim Chickens is not only surviving — but thriving — during COVID-19.   During the onset of the coronavirus pandemic, Slim Chickens was able to turn on a dime: transforming its parking lots into…

Here to Help

— Interview with Christina Cornell — The Home Depot, which remains open during COVID-19, prioritizes the safety of its employees and customers, while still getting the job done.   The Home Depot is the world’s largest home improvement specialty retailer,…

Healthy Track Record

— By Katie Lee —   Tropical Smoothie Cafe has opened more than 100 restaurants each year for the past 3 years — and continues to grow on pace to reach 1,000 locations by 2021.   When Retail & Restaurant…

Custom Scents

— By Alex Tostado —   Yankee Candle debuts its new store concept, “World Home Fragrance,” to create a personalized fragrance experience.   In summer 2019, The Yankee Candle Co. Inc. and FRCH Nelson sat down to discuss how to…

Second Century Growth

— Interview by Katie Lee —   As A&W approaches the second year of its second century of operation, it looks to a promising future while also honoring its iconic past.   With almost 1,000 locations open in the U.S.…

PUMA Opens First North American Flagship

— By Katie Lee — With an 18,000-square-foot physical store now open in Manhattan, PUMA has created an exciting new retail experience fusing sports, fashion and technology.   In August 2019, PUMA burst on the U.S. retail scene in a…

All in the Family

— By Katie Lee —   At Mamoun’s Falafel, it’s one big, happy (growing) family — with over 40 new franchises soon to join the fold.   As one of the oldest falafel restaurants in New York City, Mamoun’s Falafel…

Finding a Better Way

— Interview by Katie Lee — At Blink Fitness, it’s not just another gym — it’s a better approach to customers, to franchisees and to facility operations overall.   As Thomas Flaherty of Blink Fitness likes to say: “There’s always…

Franchising Franks

— By Katie Lee — Pasadena, California-based Dog Haus is entering new markets through franchising and partnerships with Kitchen United and Live Nation.   Dog Haus is an emerging new restaurant concept that, frankly, isn’t that new. But it is…

Design For Experience

— Interview by Katie Lee — How The Container Store’s new prototype design enhances the customer experience. When The Container Store unveils a new store prototype, you can bet it is innovative, organized, high-tech, and a completely refreshing customer experience.…

Franchising Freddy’s

— By Katie Lee —   Coming off its second highest expansion year to date, Freddy’s Frozen Custard & Steakburgers now eyes non-traditional venues such as colleges, stadiums and, eventually, airports.   When fast-casual brand Freddy’s Frozen Custard & Steakburgers…

Retail Footprint

Skechers grows its brand by growing its physical retail presence — from 1,000 stores 5 years ago to more than 3,000 today. — By Katie Lee — Grow. From its store count and sales to expanding corporate headquarters, grow is…

Building For the Future

While developers might take a decade to plan, design and build a project, how many technological changes take place in that time? Here’s how Urban-X Group has been planning for almost a decade with its River Landing Shops & Residences,…

Del Taco Delivers

For its guests and its team members, Del Taco is in the early stages of delivering a new look and brand refresh. — By Katie Lee — When Southern California-based Del Taco recently launched a brand refresh that puts a…