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Marks & Spencer Pilots Zyler Virtual Try-On Technology

by Katie Lee

London — UK department store Marks & Spencer (M&S) and technology company Zyler have partnered to deliver an in-store virtual try-on experience. M&S enlisted the technology in its Oxford Circus and Harrogate locations, where the feature was trialed with clothing brand Jaeger. The introduction of this technology provides a personalized shopping journey where customers become the model. Shoppers add a head and shoulders photo and basic measurements to see themselves digitally in the Jaeger collection. Sales assistants guide customers through the process and give style advice. Alexander Berend, CEO of …

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Walmart Now Operates Drone Delivery in 7 States, Completes 6,000 Drone Deliveries

by Katie Lee

Bentonville, Ark. — Walmart’s drone delivery program has successfully completed its intended expansion plans for 2022. The company now operates, with its vendors, 36 drone delivery hubs across seven states, including Arizona, Arkansas, Florida, North Carolina, Texas, Utah and Virginia. “I’m incredibly proud of our team for creating the largest drone delivery footprint of any U.S. retailer and providing customers with an incredibly fast — and innovative — option for delivery,” says Vik Gopalakrishnan, vice president, innovation & automation, Walmart U.S., “We’re encouraged by the positive response from customers and …

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Newspeoplerestaurantssoftware/technologyvendors

SpotOn Names New Chief Product Officer & Chief Innovation Officer

by Katie Lee

San Francisco — SpotOn, the top-rated software and payments partner for restaurants and small businesses, has named Bryan Solar as its new chief product officer. Solar joins SpotOn from Block, where he was the general manager for Square for Restaurants. He has also held leadership positions at Google, where he managed various SMB and restaurant-related projects. SpotOn’s co-founder and former chief product officer, Doron Friedman, will take on the newly-created role of chief innovation officer. “I’ve been closely watching SpotOn since its founding in 2017. Their ability to combine innovation, …

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franchise developmentNewspeoplerestaurantssoftware/technology

Salata Salad Kitchen Names Vice President of Information Technology

by Katie Lee

Houston — Salata, a leading built-to-order salad kitchen with 90 locations, has named Briton Smetzer as vice president of information technology. With a background in a variety of industries, including fast-casual restaurants, construction, ATM and technology services, Smetzer brings his expertise to the growing concept to lead the modernization of Salata’s IT infrastructure. Smetzer most recently served as director of ATM management & software deployment at NCR, an information technology company that manufactures self-service kiosks, point-of-sale terminals and automated teller machines. Smetzer will be the first to hold the vice …

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Trigo, REWE Launch Germany’s First Fully Automated Supermarket

by Katie Lee

Tel Aviv, Israel, and Munich, Germany — Trigo, an Israel-based computer vision company that builds systems for autonomous checkout and retail analytics, has rolled out Germany’s first fully-autonomous cashierless supermarket in partnership with German grocery giant REWE Group. The new “Pick&Go” supermarket in the Bavarian capital Munich allows customers to walk in, select their items off the shelves, and leave without having to pay at checkout. Unlike self-checkout devices such as stationary or mobile scanners and digital carts, Pick&Go shoppers only scan once on their phones when they enter the …

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Rubio’s Coastal Grill Partners with SMG

by Katie Lee

Kansas City, Mo. — Service Management Group (SMG), a global customer, employee and brand experience management partner to more than 500 brands, has formed a new partnership with Rubio’s Coastal Grill. The fast-casual restaurant chain specializing in Baja-inspired Mexican food selected SMG to improve real-time, prescriptive feedback across its guest journey. Based in Carlsbad, Calif., Rubio’s has more than 150 locations across California, Arizona and Nevada. Co-founder Ralph Rubio opened the first location as a walk-up taco stand in 1983 in San Diego’s Mission Bay, and the brand’s reputation and …

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Paytronix Partners with Voicify to Bring Voice-Based Ordering to Restaurants

by Katie Lee

Newton, Mass. — Voicify, a conversational AI (Artificial Intelligence) platform used to deliver custom voice assistants, and Paytronix Systems, Inc., the most advanced digital guest experience platform for restaurants and retail, have formed a new partnership that enables restaurants to incorporate voice ordering across all customer touch points. Integrating the Voicify voice food ordering assistant with the Paytronix customer experience platform (CXP) allows both organizations to accelerate business development goals in the restaurant industry while offering expanded digital products and services to shared customers. Restaurant ordering options range from mobile …

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Bed Bath & Beyond Inc. Elevates Chief Technology and Digital Officer

by Katie Lee

Union, N.J. — Bed Bath & Beyond Inc. has named Scott Lindblom as chief technology & digital officer, effective immediately. Lindblom has served as the company’s chief technology officer since September 2020, and will now be responsible for managing the company’s digital channel. He will report directly to Bed Bath & Beyond Inc.’s president and CEO, Sue Gove. “We are proud to leverage our organization’s strong talent and elevate Scott, an accomplished leader who possesses significant digital transformation and IT solutions expertise. Scott has experience modernizing technology capabilities for leading …

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ALDI U.S. and Spryker Testing New Digital Commerce Platform

by Katie Lee

Berlin and New York — ALDI U.S. and Spryker Systems have been working together to develop a new online food & grocery shopping experience for the U.S. market, offering grocery delivery or curbside pickup for ALDI U.S. shoppers. The new digital commerce platform is currently being tested with a select group of U.S. customers and is planned to be rolled out nationally in a phased approach. “Our partnership with Spryker will allow our shoppers another way to access the incredible value they expect from ALDI,” says Scott Patton, ALDI’s vice …

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Industry Voicessoftware/technology

Leaning In To Labor

by Katie Lee

— By Ashik Ahmed —   Scheduling hacks to foster a thriving workplace.     Across industries, happy employees are likely to be more productive and yield favorable customer satisfaction rates in return. This is especially true for restaurants and retailers. Most hourly workers today juggle other responsibilities when they’re not clocked in — from attending classes to raising a family, or holding down another job. It’s crucial for employers to demonstrate empathy toward employees and meet them where they are. One of the most effective ways to accomplish this …

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