Wednesday, October 15, 2025
Read the Magazine Subscribe

software/technology

Newsrestaurantssoftware/technologyvendors

Taco John’s Taps SMG for Customer Experience Management Program

by Katie Lee

Kansas City, Mo. — Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has partnered with quick-service restaurant franchise Taco John’s. The Mexican QSR brand chose SMG for its differentiated software with a service (SwaS) offering, deep industry expertise and robust integration capabilities. Spurred by record-breaking sales and rapid growth, Taco John’s needed an enterprise experience management solution that would allow it to capture guest feedback at nearly 400 restaurants and uncover customer insights throughout the customer journey. The brand partnered …

Continue Reading
0 FacebookTwitterPinterestEmail
facilities managementNewsrestaurantssoftware/technologyvendors

86 Repairs Secures $7.3 Million in Additional Funding

by Katie Lee

Chicago — Chicago-based restaurant tech company 86 Repairs has closed an additional $5.3 million from investors including TDF Ventures, Gordon Food Service (GFS), MATH Venture Partners, Revolution and Cleveland Avenue. The new financing brings the company’s funding in this round to $7.3 million, and total capital raised to $8.8 million to date. Disrupting the $26 billion restaurant equipment repair and maintenance (R&M) industry, 86 Repairs automates the end-to-end repair and maintenance process for restaurants and provides actionable insights to improve back-of-house operations. The end result is significant time and cost …

Continue Reading
0 FacebookTwitterPinterestEmail
Newspeopleretailerssoftware/technology

Big Lots Appoints EVP, Chief Technology Officer

by Katie Lee

Columbus, Ohio — Big Lots, Inc. has appointed Gurmeet Singh as executive vice president, chief technology officer of Big Lots, effective July 12, 2021. He succeeds Stew Wenerstrom, who will be officially retiring in October following a transition period. Singh will report directly to Bruce Thorn, president and chief executive officer of Big Lots. Singh has more than 30 years of experience in information technology. Most recently, he was the group chief digital officer at the Al Futtaim Group in Dubai, leading all technology, data and digital efforts for the …

Continue Reading
0 FacebookTwitterPinterestEmail
Newspeopleretailerssoftware/technology

Fossil Group Appoints New Chief Digital Officer

by Katie Lee

Richardson, Texas — Fossil Group, Inc. continues to build on its industry-leading transformation to a digital-first retailer with the appointment of Holly Briedis to the company’s executive leadership team as executive vice president, chief digital officer. “The digital footprint of consumers continues to grow, and brands leaning into this evolution are the ones driving growth,” says Kosta Kartsotis, Fossil Group’s chairman and CEO. “Holly’s extensive leadership and expertise in driving customer-centered digital transformations for retail brands during her time with McKinsey & Company will help Fossil Group cement itself as …

Continue Reading
0 FacebookTwitterPinterestEmail
Newsrestaurantssoftware/technologyvendors

The Point of Sale Cloud Launches as Post-Pandemic Solution for Multi-Unit Restaurants

by Katie Lee

Cincinnati — The Point of Sale Cloud, an easy-to-use, fully integrated cloud platform for multi-unit restaurants, recently launched as a new competitive advantage for the restaurant industry. The Point of Sale Cloud allows restaurants to take control of their technology while streamlining the way restaurateurs manage all aspects of their business including customer facing transactions and back-of-the-house operations. As a response to the challenges faced by the restaurant industry during the COVID-19 pandemic, the Point of Sale Cloud assists restaurants in deploying their own guest service experience for dine-in, delivery …

Continue Reading
0 FacebookTwitterPinterestEmail
Newsrestaurantssoftware/technologyvendors

Yum! Brands to Acquire Technology Company Dragontail Systems

by Katie Lee

Louisville, Ky., and Perth, Australia — Yum! Brands, Inc. and Dragontail Systems Limited, an innovative provider of technology solutions for the food industry, have entered into a binding agreement under which Yum! Brands would acquire Dragontail for A$93.5 million in cash. The proposed acquisition is expected to close by the end of third quarter 2021. If successfully implemented, the addition of Dragontail to Yum! Brands’ growing technology portfolio is intended to give Yum! Brands the ability to scale Dragontail’s artificial intelligence (AI) kitchen order management and delivery technology globally. Australia-based …

Continue Reading
0 FacebookTwitterPinterestEmail
facilities managementNewsretailerssoftware/technologyvendors

Tango Extends Partnership with Big Lots for Post-Pandemic Needs

by Katie Lee

Dallas — Tango, the leader in Store Lifecycle Management (SLM) and Integrated Workplace Management System (IWMS) software solutions, has extended its partnership with Big Lots for 3 additional years. Big Lots, a national neighborhood discount retailer with 1,414 stores, is now a full lifecycle customer, utilizing all products in the Tango Retail suite including Predictive Analytics, Real Estate, Projects, Lease and Maintenance. “With the adoption of Tango Predictive Analytics, we now have a complete end-to-end solution to support our location and development strategy,” says Shannon Letts, senior vice president, real …

Continue Reading
0 FacebookTwitterPinterestEmail
Industry Voicessoftware/technology

Lifestyle & Location

by Katie Lee

— By Pranav Tyagi — Enhancing your store location strategy with technology.   Retailers and restaurants live and die by the addresses they call home. Yet, over the last few years, rapid digital transformations have all but forced some retailers and restaurants to re-think their physical store strategies and embrace new consumer behaviors. This shift, however, also bent the other way. Brands with strong e-commerce and direct-to-consumer approaches, like Amazon and Warby Parker, also saw the value that comes with opening physical locations. Then COVID-19 happened, putting an even higher …

Continue Reading
0 FacebookTwitterPinterestEmail
Newspeoplerestaurantssoftware/technologyvendors

Toast Appoints New Chief Financial Officer

by Katie Lee

Boston — Toast, the cloud-based, end-to-end technology platform purpose-built for the entire restaurant community, has appointed Elena Gomez as chief financial officer, effective immediately. As CFO, Gomez will lead Toast’s finance organization and will be responsible for accounting, treasury, financial planning and analysis, and business operations. “I am thrilled to welcome Elena to our executive team,” says Chris Comparato, CEO of Toast. “She is a proven business leader and financial executive with more than two decades of experience leading the financial operations of businesses sitting at the intersection of technology, …

Continue Reading
0 FacebookTwitterPinterestEmail
Newspeopleretailerssecurity/loss preventionsoftware/technology

Casey’s General Stores Names Chief Information Security Officer

by Katie Lee

Ankeny, Iowa — Casey’s General Stores, Inc. has hired Paul Suarez as its chief information security officer. This is a newly created role that will lead the cybersecurity team at the fourth largest convenience retailer. Suarez will report to Adrian Butler, chief information officer. He joins the company from Walmart. “Paul’s longtime retailer experience paired with his cybersecurity expertise will take Casey’s security strategy to the next level,” says Butler. With 35 years of experience in cybersecurity, network operations and telecommunications, Suarez will provide strategic leadership and direction for Casey’s …

Continue Reading
0 FacebookTwitterPinterestEmail
Newer Posts
Older Posts