software/technology

Paytronix Partners with Voicify to Bring Voice-Based Ordering to Restaurants

by Katie Lee November 29, 2022

Newton, Mass. — Voicify, a conversational AI (Artificial Intelligence) platform used to deliver custom voice assistants, and Paytronix Systems, Inc., the most advanced digital guest experience platform for restaurants and retail, have formed a new partnership that enables restaurants to incorporate voice ordering across all customer touch points. Integrating the Voicify voice food ordering assistant with the Paytronix customer experience platform (CXP) allows both organizations to accelerate business development goals in the restaurant industry while offering expanded digital products and services to shared customers. Restaurant ordering options range from mobile …

November 29, 2022

News people retailers software/technology

Bed Bath & Beyond Inc. Elevates Chief Technology and Digital Officer

by Katie Lee November 17, 2022

Union, N.J. — Bed Bath & Beyond Inc. has named Scott Lindblom as chief technology & digital officer, effective immediately. Lindblom has served as the company’s chief technology officer since September 2020, and will now be responsible for managing the company’s digital channel. He will report directly to Bed Bath & Beyond Inc.’s president and CEO, Sue Gove. “We are proud to leverage our organization’s strong talent and elevate Scott, an accomplished leader who possesses significant digital transformation and IT solutions expertise. Scott has experience modernizing technology capabilities for leading …

November 17, 2022

News retailers software/technology vendors

ALDI U.S. and Spryker Testing New Digital Commerce Platform

by Katie Lee November 9, 2022

Berlin and New York — ALDI U.S. and Spryker Systems have been working together to develop a new online food & grocery shopping experience for the U.S. market, offering grocery delivery or curbside pickup for ALDI U.S. shoppers. The new digital commerce platform is currently being tested with a select group of U.S. customers and is planned to be rolled out nationally in a phased approach. “Our partnership with Spryker will allow our shoppers another way to access the incredible value they expect from ALDI,” says Scott Patton, ALDI’s vice …

November 9, 2022

Industry Voices software/technology

Leaning In To Labor

by Katie Lee November 3, 2022

— By Ashik Ahmed — Scheduling hacks to foster a thriving workplace. Across industries, happy employees are likely to be more productive and yield favorable customer satisfaction rates in return. This is especially true for restaurants and retailers. Most hourly workers today juggle other responsibilities when they’re not clocked in — from attending classes to raising a family, or holding down another job. It’s crucial for employers to demonstrate empathy toward employees and meet them where they are. One of the most effective ways to accomplish this …

November 3, 2022

flooring/floor care jan/san News retailers software/technology vendors

Sam’s Club Finalizes National Deployment of Robotic Inventory Scanners from Brain Corp

by Katie Lee October 27, 2022

Bentonville, Ark., and San Diego — Sam’s Club®, a division of Walmart Inc. and a leading membership warehouse club, has completed a national, chainwide rollout of ‘Inventory Scan’ towers that have been added to its existing fleet of robotic scrubbers in partnership with Brain Corp, an artificial intelligence (AI) company creating transformative core technology in robotics. “Our initial goal at Sam’s Club was to convert time historically spent on scrubbers to more member-focused activities. Our autonomous scrubbers have exceeded this goal. In addition to increasing the consistency and frequency of …

October 27, 2022

News people restaurants software/technology vendors

Ziosk Sets Sights on Growth with New Executive Hires

by Katie Lee October 19, 2022

Dallas — Ziosk®, an industry-leading technology platform that helps restaurants increase operational efficiency and optimize the guest experience, is ushering in a new era of innovation with the appointment of three new executive leadership team members: Eric Neilson, chief technology officer; Steve Beckham, chief marketing and brand officer; and Sandro Natale, chief innovation officer. “As we continue our journey toward elevating the dining experience, our goal at Ziosk is to better understand our clients’ guests and ensure that we’re providing the tools necessary to help meet their needs on their …

October 19, 2022

construction and design franchise development News remodels restaurants software/technology

Roy Rogers Readies for Unit Growth with Prototype Remodel and Technology Upgrades

by Katie Lee October 18, 2022

Frederick, Md. — Roy Rogers Restaurants, a western-themed quick-service restaurant chain based in Frederick, Md., has made key investments in remodeling and technology initiatives to drive brand growth with franchise partners. Renovating a collection of restaurants that were built in different decades and survived a host of design trends was a challenging goal. The stores needed changes, both inside and out, to ultimately look and feel like they belong to the same family. The design had to respect the past, while improving convenience for guests and speed of service — …

October 18, 2022

News Product Spotlight restaurants software/technology vendors

Hobart Introduces Latest in Fleet Management with New HTe Software

by Katie Lee October 17, 2022

Troy, Ohio — Hobart has introduced the newest edition of HTe Enterprise Asset Scale Management Software. HTe Enterprise is the latest in fleet management and offers several new features. Hobart’s HTe Enterprise improves efficiency, reduces downtime and increases profitability all from the convenience of a desktop PC. This web-based tool is a software package for retailers to directly manage their scale fleets and lends itself to a multi-user experience in grocery environments. In today’s grocery stores, scales are all connected devices and require firmware updates, configuration updates and updates to …

October 17, 2022

energy management HVAC/R Industry Voices kitchen equipment lighting software/technology

Equipped for Efficiency

by Katie Lee October 12, 2022

— By Jason Roeder — Advancing restaurant and retail sustainability: the power of equipment data. Last March, the Securities and Exchange Commission (SEC) proposed new rules that will impact every publicly traded multi-unit retailer or restaurant. If the regulations are adopted, these organizations will have to disclose their greenhouse-gas emissions, climate goals and the effect of climate risks on their businesses. This development adds a new level of urgency for these sectors, which are already working to reduce their carbon footprint. It’s far from easy; a previous study cited …

October 12, 2022

construction and design News retailers software/technology

West Elm Launches Virtual Design Experience on Roblox

by Katie Lee October 11, 2022

Brooklyn, N.Y. — Global design company West Elm, a member of Williams-Sonoma, Inc., the world’s largest digital-first, design-led and sustainable home retailer, has launched its own virtual world, West Elm Home Design, on Roblox, a global platform bringing 52 million daily users together through shared experiences. The first major specialty home retailer to premiere on Roblox, West Elm’s debut into the metaverse offers a best-in-class virtual experience with high-fidelity design and unprecedented photorealism that will appeal to new and existing West Elm fans and design enthusiasts. The West Elm Home …

October 11, 2022

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