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Hudson Becomes First Travel Retailer to Deploy Amazon One

by Katie Lee

East Rutherford, N.J. — Hudson, a Dufry company and travel experience leader with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, is the first retailer in the travel industry to offer Amazon’s palm recognition service, Amazon One. Amazon One is now available at Hudson Nonstop — powered by Just Walk Out technology — at Dallas Love Field Airport (DAL). Hudson continues to expand its digital offerings to enhance customer service and reimagine the shopping journey. Now with the addition of Amazon One, Hudson …

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Newspeoplesecurity/loss preventionsoftware/technologyvendors

Salient Systems Appoints First Chief Security Officer

by Katie Lee

Austin, Texas — Salient Systems, a leader in open architecture video management software solutions, has named Keith Aubele CPP, LPP as the company’s chief security officer. Aubele brings decades of experience at leading retail organizations such as Walmart and The Home Depot to the CSO role, which is the first such position for Salient. A former director of loss prevention for Walmart Stores Inc., and senior vice president of loss prevention for The Home Depot, Aubele will guide Salient’s approach to customer needs in the rapidly changing security landscape, as …

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Industry Voicesrestaurantssoftware/technology

Decision To Go Digital

by Katie Lee

— By Dan Hyman — Davanni’s Pizza & Hot Hoagies invests in staff with bold new software.   For more than four decades, Davanni’s Pizza & Hot Hoagies has been a fixture in the Twin Cities metropolitan area. And now, with 20 locations, it has firmly cemented its role as not only a local mainstay but also a direct competitor to many of the national chains in its market. It’s why when tasked with the challenge of how to better train its employees and, more importantly, retain such employees and …

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Industry Voicessoftware/technology

Tools of the Trade

by Katie Lee

— By Colin Trethewey — Local Pizza Co. depends on technology to maintain profitability through challenging times.   The Local Pizza Co. story began in early 2019 when owner Milen Kolev decided to bring a novel pizza concept to St. Petersburg. Drawing on his Mediterranean roots, Kolev envisioned a pizza restaurant and Mediterranean market serving healthy food made with fresh ingredients sourced from local vendors. The store, located at 1846 62nd Ave. N, opened to less than auspicious circumstances in February 2020, just as the coronavirus pandemic was taking hold. …

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Newspeoplerestaurantssoftware/technology

Bloomin’ Brands Names New Chief Technology Officer

by Katie Lee

Tampa, Fla. — Bloomin’ Brands, Inc. has appointed Astrid Isaacs to chief technology officer for Bloomin’ Brands. She will lead the company’s technology strategy and platforms, while overseeing the IT, digital and loyalty teams. Isaacs will also join the executive leadership team. “Astrid’s proven ability to develop and implement technology to enable growth and enhance customer service, while improving productivity, will create a great deal of value for our customers and our company,” says David Deno, chief executive officer of Bloomin’ Brands. “Digital connections, whether with our customers, our operators …

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Newsrestaurantssoftware/technologyvendors

Lightspeed Launches New Flagship Restaurant POS Platform in North America

by Katie Lee

Montréal — Lightspeed Commerce Inc., the one-stop commerce platform for merchants around the world to simplify, scale and create exceptional customer experiences, has launched the all-new Lightspeed Restaurant, a unified hospitality commerce and point-of-sale (POS) platform. Through strategic global acquisitions, Lightspeed has combined the power of Upserve, Gastrofix, Kounta and iKentoo with new solutions and modules, to simplify processes and enable merchants to build thriving businesses for the future. This best-in-class solution built through years of strategic investments and innovation, brings together an innovative POS, contactless integrated payments, online ordering, …

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Newspeoplerestaurantssoftware/technology

Jack in the Box Names Chief Technology Officer

by Katie Lee

San Diego — Jack in the Box, Inc. has named Doug Cook as senior vice president and chief technology officer after an interim stint in the same position. Cook brings more than 20 years of industry experience to Jack in the Box. Before joining Jack in the Box, he was with Pizza Hut and Sonic. Cook most recently served as interim chief technology officer of Jack in the Box, effectively leading the technology team and strategy during his interim period. Prior to that, Cook served as chief information officer at …

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Industry Voicesrestaurantssoftware/technology

From Kitchen to Customer

by Katie Lee

— By Eric Symon — Keeping restaurants connected to enhance the customer experience.     One of the biggest challenges that restaurant owners face is implementing technological advancements to stay current with customer demands. According to a recent survey conducted by Panasonic, 100% of foodservice operators found that the COVID-19 pandemic intensified their sense of urgency to adopt transformational technology. As the industry experiences challenges with labor and an increase in customer preferences for touchless options, adopting such technologies is even more important. Additionally, today’s customer has new priorities whether …

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Industry Voicesrestaurantssoftware/technology

JLL Survey: Frontline QSR Workers Favored Over Technology by Consumers

by Katie Lee

57% of consumers believe restaurant employees have more control over their experience than the brand itself.   Chicago — Labor demand is continuing to outstrip labor supply by a wider margin despite record job openings. The hospitality industry is just one industry taking hard hits, with some restaurants reporting temporarily closing or cutting hours due to the labor shortage. But just as restaurants look to robotics, apps and digital tools to fill the voids in the frontline workforce, consumers are pressing pause, expressing their desire for more human experiences. Big Red …

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Newsrestaurantssoftware/technologyvendors

Paytronix Order & Delivery Powers KC Hopps to Open Takeout-Only Sites

by Katie Lee

Newton, Mass. — Paytronix Systems, Inc., an advanced digital guest experience platform, has partnered with Kansas City restaurant management group KC Hopps to leverage its Paytronix Order & Delivery to open two takeout-only establishments bearing the name Stroud’s Express. The new restaurants are located in Lee’s Summit, Mo., and Mission, Kan. When COVID-19 restrictions shut down indoor dining rooms, KC Hopps took advantage of Paytronix Order & Delivery to start a new brand, Stroud’s Express. An offshoot of the original Stroud’s, a Kansas City institution since 1933, the Express locations …

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