vendors

— By Shawn Morrow — Proactive practices to protect your retail/restaurant roof when severe weather strikes.   Severe weather events can be considered the Number 1 enemy to a commercial roof. Depending on where a building is located in the country, a roof can fall prey to snow and ice storms in the winter, high wind, hail and rainstorms in the spring and summer, and hurricanes in the fall. Unfortunately, severe weather events are on the rise due to global weather pattern changes. In fact, the EPA recently reported that …

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Mendota Heights, Minn. — Restaurant Technologies (RT) and its Total Oil Management solution was recognized as the Vendor of the Year at the KFC Northwest Franchisee Association (KFCNWFA) conference held in Waikoloa Village, Hawaii, in early November. The award recognizes vendors who have set themselves apart through superior support and service, and enables KFC franchisees to deliver on the promise of consistent and reliable food quality. “We are honored to be recognized as the Vendor of the Year by such a valued partner,” says Curt Morford, national account executive for …

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Berlin and New York — ALDI U.S. and Spryker Systems have been working together to develop a new online food & grocery shopping experience for the U.S. market, offering grocery delivery or curbside pickup for ALDI U.S. shoppers. The new digital commerce platform is currently being tested with a select group of U.S. customers and is planned to be rolled out nationally in a phased approach. “Our partnership with Spryker will allow our shoppers another way to access the incredible value they expect from ALDI,” says Scott Patton, ALDI’s vice …

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— By Cindy Price — Superpowers your business can’t ignore: customer service and customer experience.   Are you aware that your business possesses superpowers? It’s true. Like Dorothy and the ruby slippers, you’ve had them all along. So what are these superpowers? Customer Service and Customer Experience. The two are direct contributors to your business’s success — and reputation. Attracting and retaining customers is always your goal. What helps you reach it are these unique to you superpowers. Although linked together, customer service and customer experience also possess notable differences. …

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Downers Grove, Ill. — Sevan Multi-Site Solutions, Inc., a global leader in innovative program management for clients with multiple sites, announces four leadership promotions. Sevan has four tenured team members who have been promoted into senior vice president and vice president positions. The company’s commitment to career development directly drives internal promotions at every level in the organization bi-annually. “It is critical for our team members to have access to robust career development plans, learning paths, mentorship and an avenue that recognizes their hard work,” says Jim Evans, founder and …

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Bentonville, Ark., and San Diego — Sam’s Club®, a division of Walmart Inc. and a leading membership warehouse club, has completed a national, chainwide rollout of ‘Inventory Scan’ towers that have been added to its existing fleet of robotic scrubbers in partnership with Brain Corp, an artificial intelligence (AI) company creating transformative core technology in robotics. “Our initial goal at Sam’s Club was to convert time historically spent on scrubbers to more member-focused activities. Our autonomous scrubbers have exceeded this goal. In addition to increasing the consistency and frequency of …

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Dallas — Ziosk®, an industry-leading technology platform that helps restaurants increase operational efficiency and optimize the guest experience, is ushering in a new era of innovation with the appointment of three new executive leadership team members: Eric Neilson, chief technology officer; Steve Beckham, chief marketing and brand officer; and Sandro Natale, chief innovation officer. “As we continue our journey toward elevating the dining experience, our goal at Ziosk is to better understand our clients’ guests and ensure that we’re providing the tools necessary to help meet their needs on their …

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Troy, Ohio — Hobart has introduced the newest edition of HTe Enterprise Asset Scale Management Software. HTe Enterprise is the latest in fleet management and offers several new features. Hobart’s HTe Enterprise improves efficiency, reduces downtime and increases profitability all from the convenience of a desktop PC. This web-based tool is a software package for retailers to directly manage their scale fleets and lends itself to a multi-user experience in grocery environments. In today’s grocery stores, scales are all connected devices and require firmware updates, configuration updates and updates to …

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Schaumburg, Ill. — Watterson has appointed Lisa M. Fry to chief growth officer. As a global business leader with more than 25 years of experience in the commercial real estate industry, Fry specializes in business strategy, facilities management and enterprise client solutions. Fry brings with her the expertise from international real estate giants CBRE and Cushman & Wakefield, where she held global executive and senior management roles. “My goal will be to build upon Watterson’s great foundation and assist in shaping the strategy of the company for the future,” says …

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Los Angeles — chargeFUZE will scale its innovative and autonomous out-of-home mobile phone charging stations into Westfield shopping centers in the U.S. The initiative is part of an effort to ensure that Westfield guests have the best experience possible and can take advantage of all digital and tech-forward initiatives onsite. chargeFUZE’s portable charging network is being rolled out across Westfield’s US shopping centers, allowing guests to charge their devices while ‘on the go.’ chargeFUZE’s technology will enable Westfield visitors to remain untethered and to charge any device from the comfort …

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