Issaquah, Wash. — Costco Wholesale Corp. has reported a 12.5% increase in quarterly net sales in its fiscal fourth quarter, which ended Aug. 30. Costco’s sales jumped to $52.9 billion from $46.4 billion last year. Costco also experienced a 91% jump in quarterly e-commerce sales, resulting in a 50% increase over the previous year. The company’s net income for the fourth quarter was $1.4 billion, compared with $1.1 billion last year, even though this year’s fourth quarter was negatively impacted by $281 million in costs related to COVID-19 — such …
COVID-19
Atlanta — On September 25, 2020, women’s apparel and fashion accessories retailer Charming Charlie reopened its first physical store at Cumberland Mall in Atlanta. This comes after the Houston-based retailer filed for Chapter 11 bankruptcy in summer 2019 — the second time it had filed for bankruptcy in less than 2 years. At the time, the company closed all 261 of its stores across 38 states. Under the leadership of President Steve Lovell, Charming Charlie plans to roll out additional retail locations in markets across the U.S. over late 2020 …
Orlando, Fla. — Darden Restaurants Inc. has reported its sales fell 28.4% in its fiscal first quarter, which ended Aug. 30. The Orlando, Fla.-based company owns restaurant brands including Olive Garden, LongHorn Steakhouse, Cheddar’s Scratch Kitchen, Yard House, The Capital Grille, Seasons 52, Bahama Breeze and Eddie V’s. Darden reported that sales in its fine dining restaurants fell 38.9% year-over-year. Sales at Olive Garden slid 27.7%, while LongHorn saw a decrease of 16.3%. At the beginning of its first quarter, Darden had 68% of restaurants in its portfolio open, compared …
— By Jon Dommisse — Six ways the pandemic is transforming restroom design. The global pandemic of COVID-19 is fast-tracking infection control technologies and products in public restrooms. While cleanliness has always been a goal in designing restrooms, coronavirus has underscored the need for hygienic, sterile and safe environments. Companies, educational institutions and municipalities are all now evaluating new procedures and products for their restroom facilities. “Businesses are looking at short term and long term fixes for operating safely,” says Michelle Kempen WRID, WELL AP, ASID, with Kahler Slater, …
Milwaukee — Seattle-style teriyaki restaurant Teriyaki Madness is planning its first foray into Wisconsin, with five new locations set to open by the end of 2020, plus a sixth in Illinois. The first shop will open at 920 S. Moorland Rd. in Brookfield in mid-September, with additional shops set to open in Hales Corners, Wauwatosa, Germantown and Pewaukee, Wis., and another to open across the Illinois border in Rolling Meadows later this year. Milwaukee-based FirstPathway Partners is responsible for bringing the restaurants to the area, which will be operated through …
— By Patricia Hottel — Managing pests during the pandemic. Characterizing the effects of the pandemic on restaurant pests can be difficult due to the varied responses across the industry. Coping with COVID-19 challenges has resulted in varying degrees of business innovation, dependent upon the type of facility and geographic location. Reduced hours to complete shutdowns have been a common practice. Just as businesses have continued to adapt, so have pests. Restaurateurs should continue taking the steps that help limit threats to food safety, as risks are still present. …
Irving, Texas — The Michaels Companies, Inc., North America’s largest arts and crafts retail chain, recently transformed two existing hometown retail locations as part of a larger strategy to reimagine the optimal maker shopping experience. Customers in the North Texas suburbs of McKinney and Plano can expect an entirely new look and feel when they visit their local store. “At Michaels, we are here for the Maker and the launch of our new concept stores is another way we are creating a more immersive and impactful experience for them,” says …
— By Mandy Nowels — Pivoting an experience-based brand online during quarantines and lockdowns: how The Spice & Tea Exchange quickly shifted focus from experiential to e-commerce. By April of 2020, 97% of our spice and tea specialty retail stores had been impacted by the coronavirus pandemic. Some had to shut their doors completely for a few weeks or months, while many others had to reduce hours and only offer curbside pickup and local delivery. As a franchise system, we had to ensure two things immediately: that our …
Lexington, Ky. — Sales at franchised A&W restaurants soared 12% in July, the third straight month of double-digit same-store sales growth. July’s success follows a 15% jump in May and 16% in June. In addition to a rebound in traffic, overall system sales are being bolstered by the strong openings of five restaurants this year. Since franchisees acquired the company from YUM! Brands in 2011, average unit sales have increased by 38%. “Several factors explain why A&W is doing so well,” says CEO Kevin Bazner. “First is the brand itself. …
San Francisco — Driven by a 95% surge in online sales, San Francisco-based Gap Inc. reported a 13% increase in its comparable sales for the fiscal second quarter, which ended Aug. 1. Gap’s decision to make face masks early on in the COVID-19 pandemic paid off, bringing in $130 million in sales, according to the company. Gap has produced face masks for individuals as well as the city of New York, the state of California and Kaiser Permanente. Net sales were down 18% year over year, reflecting a 48% decline …