— By Michelle Egan — What you need to know when adding or updating curbside pickup service. Prior to the pandemic, it could be argued that many (if not most) restaurants offered takeout while some actually had curbside pickup. The same could be said about some retailers that, in an effort to outpace competitors with stellar customer service, had already introduced online or phone ordering with in-store pickup or in-car delivery. However, curbside pickup today has shifted from being a nice-to-have to a must-have as consumers continue to seek …
Features
— By Dan Villalpando — Key retail lease provisions to revisit in light of COVID-19. The outbreak of the COVID-19 pandemic forced many retailers to close their doors to customers beginning in March 2020, just as the overall economy was pushed into unprecedented disarray. Because of these circumstances and questions surrounding the unusual situation where municipalities were ordering stores to close, landlords and tenants looked to the four corners of their leases to determine their rights and obligations. Certain key lease provisions, like force majeure clauses, insurance provisions and …
— By Doug Engel — Protecting guests from COVID-19 in restaurants and retail stores without breaking the bank. Restaurants and retail stores have been hit hard by plummeting business and consumers shifting to buy goods online. Ensuring safe physical spaces for dining and shopping is not just important, it’s essential to the recovery of these important sectors of the economy. What’s the best way to protect the health of customers and staff while being sensitive to the current financial challenges in these industries? Like the changing guidance associated with …
— By A.J. Dilenno — The importance of your parking lot during and after COVID-19. COVID-19 may have put dining out on hiatus in many areas, but that doesn’t mean customers have abandoned their favorite restaurants. To meet customer demand while practicing social distancing, many retail stores and restaurants have turned to curbside pickup and drive-thru, with some stores delivering groceries right to people’s cars. In fact, demand for alternative dining and delivery options have made the parking lot the go-to area for many businesses. For other establishments, weeks …
— By Katie Lee — Even during a pandemic, Jersey Mike’s continues to grow and evolve — adding 200 stores this year and fully funding the ongoing retrofits of its 1,800+ locations. Ten years ago, Retail & Restaurant Facility Business first featured Jersey Mike’s on its cover. At the time, the iconic sub sandwich chain, which launched in 1956 in Point Pleasant, New Jersey, had 450 stores open and under development in 29 states. One short decade later? Jersey Mike’s is just getting started. The company has more than …
— By David Ramirez and John Prall — Have you disconnected your refrigeration equipment during quarantine? Check the measures to protect your equipment when turning it back on. During these times of coronavirus pandemic, quarantine and lockdown procedures, many foodservice businesses have had to shut down for a while or had their demand strongly reduced. As a result, some may have chosen to disconnect their equipment to save energy. In this case, there are some easy measures that can be taken to protect your investment. If the equipment …
— By Steve Peldiak — What to look for in a surplus property managing partner. The safety of your families, workforce, partners and customers was understandably top of mind once COVID-19 emerged. Now we are all embracing the forthcoming transformations, especially within surplus properties. The landscape of commercial real estate is presenting itself in a mode of constant evolution; focusing on protecting these assets, managing them with intelligent cost savings, and finding a holistic turn-key service provider will be vital to sustain the success of a property portfolio. The …
— By Jon Dommisse — Six ways the pandemic is transforming restroom design. The global pandemic of COVID-19 is fast-tracking infection control technologies and products in public restrooms. While cleanliness has always been a goal in designing restrooms, coronavirus has underscored the need for hygienic, sterile and safe environments. Companies, educational institutions and municipalities are all now evaluating new procedures and products for their restroom facilities. “Businesses are looking at short term and long term fixes for operating safely,” says Michelle Kempen WRID, WELL AP, ASID, with Kahler Slater, …
— By Patricia Hottel — Managing pests during the pandemic. Characterizing the effects of the pandemic on restaurant pests can be difficult due to the varied responses across the industry. Coping with COVID-19 challenges has resulted in varying degrees of business innovation, dependent upon the type of facility and geographic location. Reduced hours to complete shutdowns have been a common practice. Just as businesses have continued to adapt, so have pests. Restaurateurs should continue taking the steps that help limit threats to food safety, as risks are still present. …
— By Mandy Nowels — Pivoting an experience-based brand online during quarantines and lockdowns: how The Spice & Tea Exchange quickly shifted focus from experiential to e-commerce. By April of 2020, 97% of our spice and tea specialty retail stores had been impacted by the coronavirus pandemic. Some had to shut their doors completely for a few weeks or months, while many others had to reduce hours and only offer curbside pickup and local delivery. As a franchise system, we had to ensure two things immediately: that our …