Wednesday, December 25, 2024
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software/technology

Industry Voicessecurity/loss preventionsoftware/technology

Lone Danger

by Katie Lee

— By Matt Smitheman — Protecting lone workers in a retail or restaurant setting.   As retailers and restaurants continue to revamp their business models to keep pace with customer expectations, many are increasingly relying on lone workers for opening, closing, third shifts, curbside deliveries and other customer interactions outside of the traditional store premises. While lone employees play a critical role in keeping these businesses up and running, they are more at risk of encountering threats at work with an estimated 48% of HR professionals reporting that their organization …

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construction and designNewsretailerssoftware/technologyvendors

GUESS Uses Matterport Digital Twins to Reimagine Retail Experience

by Katie Lee

Sunnyvale, Calif. — Matterport, Inc., the leading spatial data company driving the digital transformation of the built world, has partnered with GUESS?, Inc., the global fashion brand and retailer, to adopt Matterport digital twins to ensure brand consistency across its stores and create immersive, virtual experiences for its employees, external buyers and wholesale partners. Since 2017, GUESS has used Matterport digital twins, or photorealistic digital replicas of stores, to realize a 200% increase in productivity, a 30% decrease in travel costs, and a 95% reduction in departmental paper and printer …

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Industry Voicessecurity/loss preventionsoftware/technologyvendors

Now Is the Time

by Katie Lee

— By Doug Groves — Is your retail business insured for a cyber attack?   A critical piece of information for retail businesses and franchisees to consider is the exclusion of cyber liability from standard insurance policies. In fact, most don’t even sell or offer cyber coverage. As reports of cyber incidents increase by the day, now is the time for every business owner to review their insurance coverage with their provider. The upside of this 21st century risk is the growing availability of tailored coverages and policies offering protection …

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energy managementNewspeoplesoftware/technologyvendors

ENTOUCH Selects VP of Channel Development and Director of Product Management

by Katie Lee

Richardson, Texas — ENTOUCH, a leader in multisite energy management solutions, has hired Jordan Statt and Simone Samms as vice president of channel development and director of product management, respectively. In his role, Statt will build upon the growth of ENTOUCH’s channel partners and expand on the company’s vision to develop a robust channel and partner ecosystem. Samms will shape the product management team, focusing on delivering solutions directly impacting customer goals and strategic growth. Statt brings a decade of business and channel development leadership expertise to the role. Before …

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Newsrestaurantssoftware/technologyvendors

Toast Restaurant Q1 Trends Report: Dine-In Growth Surges, Takeout and Delivery Decline

by Katie Lee

Boston — Toast, the all-in-one digital platform built for restaurants, has unveiled its Q1 Restaurant Trends Report, providing visibility into the overall state of the restaurant industry through aggregated sales data from restaurants on the Toast platform, which serves approximately 62,000 locations in the U.S. In Q1, the operating environment continued to change rapidly for restaurant operators — pandemic restrictions lifted throughout the U.S., leading to a surge in guests dining in, all while the industry continued to face a sustained labor shortage alongside rising input prices due to supply …

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Newsretailerssoftware/technologyvendors

Veeve and Albertsons Partner to Expand AI-Powered Shopping Carts

by Katie Lee

Seattle — Veeve Inc., a leading retail technology startup, has formed an agreement with Albertsons Companies that will make Veeve Smart Carts available to customers at a few dozen stores across the country. Once launched later this year, consumers will be able to use the smart carts to skip the checkout line with a fast, convenient and contactless way to shop. Veeve Smart Carts feature a touch screen that provides a running total for in-cart items and a built-in scale for easy produce purchase. The tech-enhanced carts will also integrate …

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franchise developmentNewspeoplerestaurantssoftware/technology

Zaxby’s Hires CDO and Elevates Interim Chief Digital & Technology Officer

by Katie Lee

Athens, Ga. — Zaxby’s, the premium quick-service restaurant brand founded in Athens, Ga., has hired industry franchising veteran Mike Mettler as its new chief development officer, while Mike Nettles, interim chief digital & technology officer, has been elevated to the position long term. “Franchising growth requires four things. A strong business model, a solid culture, passionate franchise owners and strategic areas to develop — Zaxby’s has them all,” says Mettler. Adds Nettles: “Zaxby’s has had a great ride thus far, but digital accessibility will be our ‘secret sauce’ for the …

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Newsrestaurantssoftware/technologyvendors

Golden Corral Partners with SMG

by Katie Lee

Kansas City, Mo. — Service Management Group (SMG), an enterprise customer and employee experience management partner to more than 500 brands, has added a new customer experience partnership with Golden Corral. America’s largest buffet and grill restaurant brand chose SMG for its dedicated professional services, restaurant industry expertise and robust technology platform. “As our brand builds upon our comeback, and creates the strategic building blocks of our future growth, it will be critical to maintain a pulse on how our guests feel about their Golden Corral dine-in and off-premise experiences,” …

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Industry Voicesretailerssoftware/technology

Are You Experienced?

by Katie Lee

— By Charlie Meyer — How brick-and-mortar retailers can leverage in-store technologies to beat the online competition.   The last 2 years have been absolutely awful for owners of physical stores. Online competition has been around for decades, of course, but during the pandemic things have gotten even worse for independent stores, franchises and chains. Thanks to an ever-shifting world of lockdowns, social distancing requirements, mask mandates and constant battles between government agencies and health departments at the federal, state and local level, merchants have been at a disadvantage against …

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energy managementIndustry Voicessoftware/technology

Power…Full

by Katie Lee

— By David Sansenbach — Efficient energy management requires high-quality power, not just high-quality equipment.   For businesses in an industry that operates on tight margins, restaurants have incredibly intensive energy demands that continuously increase costs and challenge the bottom line. Estimates from the last decade show restaurant spaces require an average of 38 kilowatt-hours (kWh) of power per square foot of space, with quick-serve restaurants in particular surging to even steeper costs of 81 kWh per square foot. A fair share of this energy is consumed by critical electronic …

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