Nashville, Tenn. — Back Yard Burgers has hired Scott Shotter as its new chief executive officer. Axum Capital Partners, Back Yard Burgers’ private equity firm, selected Shotter for his proven track record in operations and success in guest loyalty and team building strategies.
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Wallingford, Conn.— John Merkin has been named COO of Edible® International (Edible®). In this role, he will oversee all franchise operations for the world’s largest franchisor of shops offering creatively designed fresh cut fruit arrangements. Merkin will also oversee Edible’s® supply chain organization.
Chicago — SMS Assist has hired Frank Kelly as its new senior vice president of customer service. In his new role, Kelly will be responsible for implementing cutting-edge customer service strategies and enhancing the overall SMS Assist customer experience.
Estero, Fla. — Hertz Global Holdings, Inc., has hired Paul Stone as executive vice president and chief retail operations officer (CROO), North America. Stone, who will join Hertz on March 6, brings more than 30 years of operational expertise from his leadership roles with retail giants Sam’s Club/ Walmart and Cabela’s.
Atlanta — Premium sports footwear and apparel retailer The Finish Line, Inc. has successfully implemented the TXT Retail Merchandise Planning Solution from TXT Retail, an Aptos Company. With this rollout, the retailer gains world-class merchandise financial planning across its 950 locations in the U.S. and its digital channels.
Oklahoma City — Orange Leaf has named Kendall Ware as its new president and chief operating officer. Ware, who has more than 10 years of franchise leadership experience, most recently served as vice president of operations and training for the Orange Leaf brand. As president and COO, Ware will oversee strategic development, operational execution and brand growth.
Cheyenne, Wyo. — Goalz Restaurant Group, recently formed franchise operator for Captain D’s, Church’s Chicken and Dog Haus, has appointed Jeron Boemer as vice president of operations in Arizona. In addition, Boemer is partnering with Goalz to develop Dog Haus locations in Tempe, Ariz., Colorado Springs, Colo., and Castle Rock, Colo.
Milford, Conn. — Subway® restaurants has promoted Tracy Steinwand to the role of director of global operations. In her new role, she will lead all aspects of Subway’s global operations, including restaurant and field operations, and transforming the customer experience in restaurant.