Seattle — REI Co-op has made two additions to its senior leadership team. Sylvia Wilks joined REI on May 23 as the company’s first senior vice president, chief supply chain officer. Minnie Alexander will begin her role as vice president, general counsel and corporate secretary on May 31. “Sylvia and Minnie join our team from customer-centric organizations that are deeply focused on creating best-in-class experiences. Their talent will help REI deliver on our promise to inspire and enable a life outside for everyone by serving our members, employees and broader …
Katie Lee
Corte Madera, Calif. — RH has opened RH San Francisco, The Gallery at the Historic Bethlehem Steel Building, the crown jewel of Pier 70 and gateway to what was once one of the country’s most storied shipyards. RH San Francisco continues the brand’s foray into hospitality with The Palm Court Restaurant, a new live-fire concept set within an atrium of glass and steel with Medjool date palms and featuring two wine bars at its dual entrances — plus a landscaped Rooftop Park with views of the city skyline, Bay and …
San Francisco — On May 20, Ghirardelli Chocolate Company reopened its flagship Chocolate Experience Store, located in San Francisco’s Ghirardelli Square. The space is designed to elevate the customer experience and provides new and exciting ways to celebrate the true craftmanship of chocolate making. “We are thrilled to unveil the Chocolate Experience Store to our community of chocolate lovers and hometown of San Francisco,” says Justin Reese, vice president of retail and e-commerce at Ghirardelli Chocolate Company. “Our premium chocolate, the historic architecture and the stunning views, have made Ghirardelli …
Kansas City, Mo. — Service Management Group (SMG), an enterprise customer and employee experience management partner to more than 500 brands, has added a new customer experience partnership with Golden Corral. America’s largest buffet and grill restaurant brand chose SMG for its dedicated professional services, restaurant industry expertise and robust technology platform. “As our brand builds upon our comeback, and creates the strategic building blocks of our future growth, it will be critical to maintain a pulse on how our guests feel about their Golden Corral dine-in and off-premise experiences,” …
— By Tom Coble — How facility managers can improve the performance of their roofs without increasing spend. We’re at an exciting time in the national commercial roofing industry (yes, I said “exciting” and “roofing” in the same sentence) — especially as it applies to the level of service experienced by consumers. Whereas retail and restaurant facilities managers used to stay awake at night wondering how they could find a roofing partner that could give them at least an average level of service and project management across their disparate …
— By Meg Mason — How Lowe’s has reduced water use and its carbon footprint with smart irrigation. Lowe’s is focused on reducing its environmental impact while also increasing the efficiency of its operations. To address these goals, Lowe’s installed HydroPoint smart irrigation controllers to optimize landscape irrigation at more than 900 of its stores. Each year, the controllers reduce water use at these facilities by about 650 million gallons, saving Lowe’s an estimated $5 million in total water costs.1 Because water treatment and pumping use a lot of …
Phoenix — Hash Kitchen has partnered with architecture and design firm Harrison to revamp the creative brunchery’s design in preparation for its launch in Gilbert and Peoria, Ariz. Harrison will support Hash Kitchen through concept development, branding, architecture, interior design, permitting and contract administration phases. The next-generation design will feature Hash Kitchen’s iconic DJ booth, Bloody Mary bar, disco balls, playful wall graphics and mimosa staples for guests to eat, drink and have a great time in an all-new space designed to entice all your senses. “With Harrison’s dynamic portfolio …
New York City — Century 21 is making a New York City comeback, relaunching the beloved institution in spring 2023 at its flagship location downtown across from the World Trade Center. The iconic retailer and purveyor of off-price luxury fashion has teamed with global premium experiences company Legends to introduce a revitalized shopping experience to Century 21’s faithful local — and global — fans. For more than 60 years, Century 21 has been synonymous with value and luxury, offering an exceptional assortment of designer brands at unbeatable prices. With an …
Charlotte, N.C. — Clean Juice®, the first and only national USDA-certified organic juice bar franchise and quick-service restaurant, has hired Tripp Setliff to chief operating officer (COO). In the role, he will oversee all store operational initiatives including development, supply chain, training and field support to grow average unit sales volumes and profitability. Setliff is a veteran fast-casual, quick-serve franchise restaurant executive having worked with Jersey Mike’s Subs and Cici’s Pizza brands. Tripp’s franchise operations, development and marketing experience led him to executive leadership roles at Driven Brands, Inc. and …
Chicago — On May 17, Crate & Barrel opened a new culinary destination, CrateKitchen, to inspire cooking and entertaining for the modern kitchen and table. Located at the brand’s headquarters in Northbrook, Ill., CrateKitchen will open its doors to customers and a diverse range of influencers and chefs through virtual gatherings, styling sessions, product demos and a shoppable kitchen tour curated to support the ways people use their kitchens. “The kitchen has become the center of our homes and CrateKitchen celebrates the versatility of how our customers use their space,” …