Features

Flipping the Script

by Katie Lee March 25, 2022

— By Danny Koontz — Advantages of having worked on both sides of the same coin: on the facilities management side and the vendor side. Ever wondered when ordering something, buying something or taking a sales call, why did the person on the other side choose that particular job? Maybe they didn’t choose it; maybe circumstances did — or maybe they enjoy that job as their passion. After almost 4 decades in the restaurant facilities management side of the business, I now find myself on the vendor side, …

March 25, 2022

energy management HVAC/R Industry Voices restaurants vendors

Clean Power

by Katie Lee March 25, 2022

— By David Sansenbach — Protecting power quality is key to restaurant and retail revenue. One of the most critical elements of running a successful restaurant or retail location is being fully operational whenever you are open to diners or shoppers. In order to do that, electrical equipment like a POS system, a WiFi modem, kitchen printers, security cameras, computing platforms and automation tools need to reliably operate exactly as expected. Given that this equipment is likely quite expensive to purchase (and to fix) and its timely and accurate …

March 25, 2022

Industry Voices security/loss prevention

Securing All Channels

by Katie Lee March 17, 2022

— By Bill Herzog — Improving security and communication at your retail business. Security should always be a top priority in your retail business. A good security plan can prevent theft, improve communication and provide customers with an overall safer environment to shop in. Setting up a proper security plan can be difficult if you don’t have the proper expertise around you. As a security expert with experience working in retail spaces, I have helped businesses create a safe and secure shopping environment that keeps staff and customers safe …

March 17, 2022

Industry Voices restaurants software/technology vendors

Essential Services

by Katie Lee March 17, 2022

— By John Moody — Five game-changing reports all restaurant operators should be using. Most small businesses start out using spreadsheets because they are basically free, easy to use and highly customizable. Restaurant operators can use a spreadsheet for almost every function in the restaurant from ordering, inventory, prep lists, invoicing, food costing, scheduling, accounting — you name it. These spreadsheets require hours of data entry along with manually creating formulas just to generate reports. Many of these spreadsheets are so complex that only the owner or general manager …

March 17, 2022

facilities management Industry Voices jan/san restroom cleaning vendors

Restrooms, Revisited

by Katie Lee March 10, 2022

— By Jon Dommisse — 5 ways COVID-19 changed Americans’ impressions of public restrooms and facilities. Upon entering the third year of the pandemic, Americans are not only more sensitive to germs in public restrooms, they now hold higher standards for the cleanliness, condition and technology used in these shared spaces, according to the annual Healthy Handwashing Survey™ we conducted in January. Despite ongoing COVID outbreaks, most Americans have not been deterred from using public bathrooms. In fact, 41% of Americans report using public restrooms as often as they …

March 10, 2022

disaster recovery Industry Voices

Tiered Response

by Katie Lee March 10, 2022

— By Ian Nicolson — How to answer the tough business continuity questions. Severe weather poses many challenges for retail and restaurant operators, but the most significant is parsing through and analyzing the fire hose of incoming weather forecast data to determine the real business impacts to their operational processes and locations. Business response plans need to be objective, consistent, repeatable and defensible to the CFO. It can be overwhelming to answer critical logistics questions like these using just the wind and rain data provided by the local …

March 10, 2022

HVAC/R Industry Voices jan/san lighting

Sanitizing Solution

by Katie Lee March 10, 2022

— By Linda Bommarito — How to make UVC light work for you in retail or restaurant settings. UVC light can be an excellent addition to your sanitizing protocols — it is quick, effective and chemical-free. UVC light has been studied and used successfully for sanitization for many decades, from water to air to surfaces. The science is sound, and the technology is widely accepted. UVC destroys or mutates the DNA/RNA of viruses, pathogens, bacteria and molds. As the COVID-19 pandemic has shown all of us, we …

March 10, 2022

Industry Voices restaurants software/technology

Smart Decisions

by Katie Lee March 4, 2022

— By Ahmed Abouelenein — The benefits and drawbacks of introducing new technology into restaurant operations. Restaurant industry professionals showcased an exceptional amount of resilience and resourcefulness in such a challenging time. One tool that has helped so many restaurant operators sustain, and even thrive, over the past 2 years is the adoption of smart technology. When used correctly and implemented appropriately, the benefits of technology can be business-changing. Technology offers the ability to increase productivity, address labor shortages, streamline operations and so much more. Being smart about …

March 4, 2022

construction and design Cover Story franchise development From The Magazine restaurants

Quality Over Quantity

by Katie Lee March 4, 2022

The Hummus & Pita Co., which marks its 10th anniversary this year, keeps its location count low and its bar for quality high. — By Katie Lee — With two years of pandemic-related upheaval in the rearview mirror, The Hummus & Pita Co. views 2022, the year of its 10th anniversary, as a chance to reset and refocus: a fresh slate to reenergize its Middle Eastern and Mediterranean food roots and not to stray from its core philosophy: “real food that’s real good.” And that goes for each …

March 4, 2022

facilities management Industry Content Vendor Spotlight vendors

SMG Facilities: Signature Vendor Spotlight

by Katie Lee February 28, 2022

— Interview with Jason Menser — R&R: Where are you based, and how long has the company been in business? Jason Menser: Founded in 1996, SMG Facilities is headquartered in Manasquan, New Jersey, with offices in Sarasota, Florida, and Dallas, Texas. Our “Center of Excellence” is in Roanoke, Virginia. R&R: What is your name and title, and how long have you been with the company? Menser: My name is Jason Menser, and I am SMG’s executive vice president. I joined SMG in 2014. R&R: What trades/services do you offer …

February 28, 2022

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