software/technology

— By Paul Hafen — The importance — and urgency — of cybersecurity in the retail industry post-pandemic. The retail industry has completely transformed over the past few years, and more changes are on the way. As customers hunkered down during the pandemic, online shopping became incredibly popular — forcing retailers to up their game. While companies ramped up their e-commerce services, something that often got overlooked was cybersecurity. Because retailers lagged on installing cybersecurity during their e-commerce boom, there is an increasingly urgent need to improve cyber defenses in …

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San Francisco — Schnuck Markets, Inc., a Midwestern grocer, and Instacart, a leading grocery technology company, will expand their omnichannel partnership by deploying Caper Carts, Instacart’s smart carts, in select stores. Caper Carts automatically identify items as they are added to the cart using computer vision and artificial intelligence (AI), allowing customers to bag as they shop, skip the line and seamlessly checkout on the Cart from anywhere in the store. Caper Carts will first roll out at select Schnucks St. Louis stores this fall, with a broader planned rollout …

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Newton, Mass. — Paytronix, the leader in guest engagement for restaurants and convenience stores, has named industry veteran and current Paytronix board member Jeff Hindman (pictured here) as its new chief executive officer. Paytronix’s founder and current CEO, Andrew Robbins, will assume the role of executive chairman. “Paytronix continues to revolutionize the way restaurants and convenience stores build and nurture guest relationships. Our exceptional team is driven by a passion to meet the growing industry hunger for more personalized guest experiences and accelerate the pace of innovation needed to do …

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Atlanta — Smalls Sliders, a cheeseburger sliders QSR concept, appoints Kris Douglas as its vice president of technology. In this role, Douglas will leverage his extensive experience as a technology thought leader in the QSR industry to lead the brand’s technology strategy development and planning while also managing its digital presence. “Smalls Sliders has taken the restaurant industry by storm with just a handful of existing locations. I’m excited to introduce innovative technological solutions that will further enhance the customer experience and operational efficiencies as we grow to be a …

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Raleigh, N.C. — Golden Corral is proud to welcome Dawn Gillis as its new chief information officer. With more than 20 years of experience in the restaurant, hospitality and consumer goods industries, Gillis has proven to be a forward thinker while consistently delivering results. As CIO, she is tasked with leading Golden Coral’s digital growth strategy while modernizing its technology stack. “We are excited to welcome Dawn to the Golden Corral family and believe her depth of technological knowledge and outstanding leadership experience makes her the right person to help …

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Pleasanton, Calif. — ServiceChannel, a leading platform for facilities and asset performance, has formed a strategic partnership with Accruent, a leading provider of real estate and workplace management software. The two operating companies of Fortive Corporation have combined their best-of-breed solutions into a powerful Integrated Workplace Management System (IWMS) for multi-site business operators that automates important processes around commercial real estate, construction, leases, facilities and assets. “There’s no other software portfolio in the world like ours to meet the needs of multi-unit real-estate operators. Fortive is committed to offering world-class …

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St. Louis — Interface Systems, a leading managed service provider of business security, actionable insights and purpose-built networks for multi-location businesses, has been selected by BRIX Holdings, a leading multi-brand franchising company that specializes in the “better-for-you” QSR segment, to deploy managed network, business voice, PCI compliance, business security and business intelligence solutions for all their franchise locations, including Red Mango Cafe, Smoothie Factory + Kitchen, Souper Salad, Orange Leaf, Humble Donut Co, Greenz, Friendly’s and Pizza Jukebox. Interface’s solutions enable BRIX to offer its franchisees a modern and proven …

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Montréal — Lightspeed Commerce Inc., a one-stop commerce platform for merchants and restaurateurs around the world, has released the latest version of its powerful restaurant solution: the Next Generation of Lightspeed Restaurant. This update, now available in the United States, revolutionizes restaurant operations by offering faster ordering and payments options on smartphones and by leveraging the power of data. New functionalities include: ‘Pay at Table’: Uniquely designed by Lightspeed, this simplifies group dining with smart and easy check splitting ‘Tap to Pay’ on iOS: Increases table turns by transforming every …

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St. Louis — On May 31, Panera launched Drive-Thru Pick-Up nationwide, combining the ease of the digital ordering experience with the comfort and convenience of the drive-thru window. Guests can now choose the Drive-Thru Pick-Up option when ordering ahead on the Panera app or website. Panera bakery-cafes featuring Drive-Thru Pick-Up will still offer the traditional Drive-Thru experience with the ability to order at the Drive-Thru screen. With Drive-Thru Pick-Up, guests who order ahead can simply announce their name at the speaker and pull ahead to the window — which allows …

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Mountain View, Calif. — Lily AI, a retail technology platform specializing in AI solutions for retailers and brands, has hired Avnish Patel to its executive team as chief operating officer, effective immediately. In this new role, Patel will be responsible for overall organizational excellence, scaling cross-functional capabilities, and cultivating partnerships and alliances to accelerate growth. He will advance the company’s mission to transform the retail industry through AI solutions that help retailers and brands improve customer experiences throughout their digital commerce touchpoints. Before joining Lily AI, Patel served as senior …

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