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PAR Technology to Strengthen Operations Across 3,200 Papa Johns Restaurants in the U.S.

by Katie Lee

New Hartford, N.Y. — Papa Johns has selected PAR POS™ and PAR OPS™ from PAR Technology Corporation to anchor its next-generation U.S. in-restaurant technology stack. The strategic partnership is a major milestone in Papa Johns’ multi-year effort to build a faster, more intelligent and connected restaurant and digital ordering experience for guests, operators and franchisees. “At Papa Johns, one of our strategic priorities is investing in and optimizing our technology to deliver a better experience,” says Kevin Vasconi, chief digital and technology officer, Papa Johns. “A key element of that …

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Olo Partners with Zipline to Bring Autonomous Drone Delivery to Restaurants

by Katie Lee

New York City — Olo Inc., a leading restaurant technology provider, has formed a strategic partnership with Zipline, the world’s most experienced and advanced autonomous delivery service, to integrate drone delivery capabilities into the Olo platform. Expected to launch in early 2026, the integration will enable restaurant brands using Olo Rails to offer Zipline’s autonomous drone delivery as a fulfillment option, streamlining operations while expanding their reach to serve more guests faster, more conveniently and more efficiently. Olo Rails consolidates orders from third-party marketplaces directly into restaurants’ point-of-sale systems and …

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Make the Switch

by Katie Lee

— By Sarah Clifton — Why smart operators are switching from spreadsheets to vendor management systems. If you’re managing staffing vendors across multiple retail or restaurant locations, you know it can be challenging. The beginning of the week can start with a flood of emails from various agencies. Next, you’re dealing with conflicting invoices. By mid-week, you’re reconciling timesheets that don’t match. And by the end of the week, you’re trying to figure out why labor costs are over budget — again. Does this sound familiar? You’re not alone. Many …

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Jack in the Box Completes Rollout of Qu to Over 2,100 Restaurants

by Katie Lee

Arlington, Va. — Jack in the Box Inc. has completed a systemwide deployment of Qu’s unified commerce platform across its over 2,100 restaurants, marking one of the fastest full-scale POS transformations in the quick-service industry. The modernization comes at a critical inflection point for QSRs, as brands face cost pressures and legacy technology systems that can’t keep up with today’s demands. Jack in the Box is using this moment to reshape its future. Through its “Jack on Track” plan and shift to an asset-light model, the company is simplifying its …

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Mellow Mushroom Finishes 2025 With Expanded Kitchen Tech and New Growth Plans

by Katie Lee

Atlanta — Mellow Mushroom, the psychedelic pizza franchise known for its imaginative pizzas, hand-tossed stone-baked dough and unique atmosphere, spent 2025 focused on restaurant operations. Work centered on kitchen execution, back-office efficiency and guest engagement infrastructure. Those initiatives carry into 2026, during which the company expects to be bullish on renewals and new restaurant growth. Over the last year, about one-third of restaurants moved onto a digital kitchen platform. Implementation took place location by location to align with each restaurant’s layout and workflow. The platform is already showing improvements in …

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Remote Work

by Katie Lee

— By Tony Albers — How Café Zupas remotely manages energy usage in 82 stores. With 82 stores across eight states, Café Zupas restaurant chain delivers “house-made happiness” with its healthy menu designed to “nourish the good life,” which is its tagline. Headquartered in Sandy, Utah, Café Zupas sought to control energy usage at all 82 of its nationwide stores. By standardizing the installation of commercial thermostats with remote management, the company achieved reduced energy costs while maintaining indoor comfort for its customers and staff. Challenge: Remotely Manage Energy Usage …

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Abercrombie & Fitch Co. Partners with Nedap for Inventory Visibility

by Katie Lee

  Groenlo, The Netherlands — Nedap, a global leader in item-level inventory visibility, has teamed up with Abercrombie & Fitch Co., a leading global omnichannel specialty retailer of apparel and accessories based in New Albany, Ohio. The retailer will see Nedap’s iD Cloud platform implemented across numerous Abercrombie & Fitch stores in North America, Europe, the Middle East, Africa (EMEA) and the Asia-Pacific region (APAC). Following a successful 15-store pilot, Abercrombie & Fitch Co. (A&F Co.) began deploying Nedap’s iD Cloud Store solution in June 2025, with full implementation scheduled …

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Palmer Digital Group Sees Record Business Growth in 2025

by Katie Lee

Aurora, Ill. — Palmer Digital Group, a full-service supplier and installer of indoor and outdoor digital kiosks, drive-thru digital menu boards and canopy systems, celebrated 5 years of rapid business growth with the move into a 2,500-square-foot office space at the end of 2024. The move foreshadowed that bigger things were on the way — a reality reflected in the company’s record-breaking annual revenue in 2025. PDG’s launch of two new products and investment in three new laser machines and robot welder paved the way for the company’s most successful …

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Albertsons® Companies Launches Digital Shopping Assistant Powered by Open AI

by Katie Lee

Boise, Idaho — Albertsons Companies, Inc. is marking a major milestone in its digital transformation journey: the launch of the Albertsons AI shopping assistant, an industry-leading web browser experience designed to make grocery shopping faster, smarter and more personalized. As the industry leans into agentic commerce, the Albertsons AI shopping assistant moves beyond search to execute complex end‑to‑end grocery tasks helping customers complete shopping, from recipe to cart, in minutes. Building on the success of the company’s Ask AI tool introduced earlier this year, the agentic shopping assistant is a …

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Taco John’s Boosts Franchisee Relations with Bikky

by Katie Lee

New York City — Bikky, a customer data platform built exclusively for multi-unit restaurants, has partnered with Taco John’s®, one of the largest QSR Mexican restaurant brands in the country. The brand started out in the mid-1960s as a small Cheyenne, Wyo., taco stand. Two local businessmen wanted to share the taco stand’s unique flavors with the world and bought the franchise rights in 1969. From there, Taco John’s restaurants began popping up in the Midwest. “We have franchisees that have been with us for 50 years and they know …

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