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Lightspeed Reimagines How U.S. Customers Run Front-Of-House Operations

by Katie Lee

Montréal — Lightspeed Commerce Inc., a one-stop commerce platform for merchants and restaurateurs around the world, has released the latest version of its powerful restaurant solution: the Next Generation of Lightspeed Restaurant. This update, now available in the United States, revolutionizes restaurant operations by offering faster ordering and payments options on smartphones and by leveraging the power of data. New functionalities include: ‘Pay at Table’: Uniquely designed by Lightspeed, this simplifies group dining with smart and easy check splitting ‘Tap to Pay’ on iOS: Increases table turns by transforming every …

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Newsrestaurantssoftware/technology

Panera Launches Drive-Thru Pick-Up Nationwide

by Katie Lee

St. Louis — On May 31, Panera launched Drive-Thru Pick-Up nationwide, combining the ease of the digital ordering experience with the comfort and convenience of the drive-thru window. Guests can now choose the Drive-Thru Pick-Up option when ordering ahead on the Panera app or website. Panera bakery-cafes featuring Drive-Thru Pick-Up will still offer the traditional Drive-Thru experience with the ability to order at the Drive-Thru screen. With Drive-Thru Pick-Up, guests who order ahead can simply announce their name at the speaker and pull ahead to the window — which allows …

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Newspeopleretailerssoftware/technologyvendors

Retail Tech Platform Lily AI Appoints New Chief Operating Officer

by Katie Lee

Mountain View, Calif. — Lily AI, a retail technology platform specializing in AI solutions for retailers and brands, has hired Avnish Patel to its executive team as chief operating officer, effective immediately. In this new role, Patel will be responsible for overall organizational excellence, scaling cross-functional capabilities, and cultivating partnerships and alliances to accelerate growth. He will advance the company’s mission to transform the retail industry through AI solutions that help retailers and brands improve customer experiences throughout their digital commerce touchpoints. Before joining Lily AI, Patel served as senior …

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Industry Voicesrestaurantsretailerssoftware/technology

Essential Convenience

by Katie Lee

— By Bart Waldeck —   Retailers will need to embrace creative innovations in order to thrive in 2023 and beyond.   The retail landscape doesn’t look like it used to anymore — from buy online, pickup in store (BOPIS) and curbside delivery, to touchless shopping and scan-and-go checkouts, retail shopping trends have dramatically changed, both out of necessity due to the pandemic and evolving consumer preferences. Since COVID-19, retailers have had to shift store layouts, rethink operations and leverage new technologies to offer customers an innovative — and seamless …

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Newsretailerssoftware/technologysupply chain

Walmart Opens First Market Fulfillment Center in Arkansas

by Katie Lee

Bentonville, Ark. — Walmart opened its first high-tech Market Fulfillment Center in Arkansas at Store 100 located at 406 S. Walton Blvd. in Bentonville in May, underlining the retailer’s strategic move toward expanding the use of its stores as fulfillment centers to enhance the shopping experience for customers everywhere. The market fulfillment center in Bentonville, Ark., is the first in the state. It’s the second nationwide, with the first being a proof of concept located at Store #2142 in Salem, N.H. Walmart plans to continue opening MFCs in select stores …

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Industry Voicessecurity/loss preventionsoftware/technologyvendors

Threat Detection + Rapid Response

by Katie Lee

— By Dave Fraser —   Protecting facilities with AI gun detection technology.     The grim reality in today’s day and age is that active shooting incidents are on the rise. In fact, according to the FBI, active shooter incidents jumped more than 50% in 2021. And as we already saw with multiple mass shooting events in 2022, and 2023, the problem is not going away. This alarming trend is placing increased pressure on facilities to be ready in the event that a mass shooter walks through their doors. …

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construction and designNewsrestaurantssoftware/technology

sweetgreen Pilots Automation at New Store

by Katie Lee

Los Angeles — sweetgreen has opened its first restaurant powered by automation, accelerating the industry’s adoption of advanced technology and taking steps toward the future of dining. The pilot store, located in Naperville, Ill., debuts new technology called the sweetgreen Infinite Kitchen, designed to enhance the customer experience and food quality, with a focus on fresh ingredients, fast service and friendly hospitality. With the advancement of automation playing a large role across industries today, sweetgreen is eager and excited to be an early adopter in the space, opening the first …

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construction and designfranchise developmentNewsrestaurantssoftware/technology

PizzaForno Expands into Georgia with 3 New Automated Pizzerias in Atlanta

by Katie Lee

Atlanta — PizzaForno, North America’s first automated pizzeria that bakes artisan pizza in less than 3 minutes, 24 hours a day, is officially expanding into Georgia. The first of three new locations will open on May 6 in Atlanta’s Buckhead neighborhood, with two additional locations to open around metro Atlanta later in May. The three entrepreneurs responsible for this expansion are business partners Tyler Young, Paul Nair and Mick Patel. Young has always had a passion for the restaurant industry, and started running restaurants when he was in college. Nair …

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Presto and CKE Restaurants Partner for Drive-Thru Voice AI Automation

by Katie Lee

San Carlos, Calif. — Presto Automation Inc., one of the largest drive-thru automation technology providers in the hospitality industry, has expanded its partnership with CKE Restaurants Holdings, Inc., the parent company of Carl’s Jr. and Hardee’s. Presto will be rolling out its artificial intelligence (AI) powered solution, Presto Voice™, to automate voice ordering at participating drive-thru locations nationwide. The voice automation technology, which has already been implemented at select Carl’s Jr. and Hardee’s drive-thru locations within the United States, increases revenue, improves labor productivity and enhances the guest and staff …

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energy managementNewspeoplesoftware/technologyvendors

Energy Efficiency Leader Joins Budderfly as Chief Operating Officer

by Katie Lee

Shelton, Conn. — Budderfly, a premier sustainability partner for businesses with repeatable footprints, has added energy services leader Scott Avirett as its new chief operating officer (COO). Avirett will lead the development and implementation of an integrated customer experience and delivery strategy to ensure operational excellence and meet rapidly growing demand for Budderfly’s sustainability services across North America. Avirett brings two decades of global experience in sustainable energy & infrastructure operations and general management to Budderfly. He previously built and led high-performance teams at Johnson Controls and Energy Systems Group …

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