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Crate & Barrel Unveils New Plan to Invest in Technology, Talent and Infrastructure

by Katie Lee

Chicago — Crate & Barrel Holdings, Inc. (CBH) has unveiled a multi-year investment plan to pave the future for continued growth across the organization centered on the customer experience. Through significant investments in talent, technology and infrastructure, CBH is committing to delivering a seamless, premium and personalized customer experience through a digital-first operating model and modern technology foundation. “We have learned so much over the past 3 years as we have navigated through both a global pandemic and a supply chain crisis,” says Janet Hayes, CEO of Crate & Barrel …

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GapMaps Enters the U.S. & Canada, Assisting Foodservice & Fitness Brands in Location Selection

by Katie Lee

Melbourne, Australia — Continuing its global expansion, cloud-based mapping software specialists GapMaps has launched in the U.S. and Canada, driven by customer demand to access its location intelligence platform in these two markets. GapMaps Live provides more than 500 brands, including McDonald’s, KFC, Starbucks and Burger King, with a comprehensive view of their networks and insights to inform their global store location strategies across 25 countries. “Global brands in fast food, café and fitness sectors can now use a single platform to access accurate population, demographics and competitor intel along …

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Industry Voicesrestaurantssoftware/technologyvendors

A Delicate Balance

by Katie Lee

— By Savneet Singh — Balancing automation and workforce: navigating the future of restaurants. In an era of shrinking workforces and rising costs, the restaurant industry faces significant challenges in maintaining operational efficiency and profitability while delivering exceptional customer experiences. Many establishments have implemented automation — including robots and artificial intelligence (AI) — to address these pain points and supplement their human workforce. While automation enhances productivity and streamlines operations, restaurants must balance relying on technology and prioritizing the hiring/retention of employees. A Growing Need for Automation In a labor-driven, …

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Checkers and Rally’s Rolls Out Hi Auto’s First-Ever Spanish Language Drive-Thru Voice AI Ordering

by Katie Lee

Dayton, Ohio — Hi Auto and Checkers and Rally’s Drive-in Restaurants have added Spanish drive-thru voice AI ordering, representing a milestone development both for the QSR industry and for North America’s more than 50 million Spanish and bilingual speakers. Already operational at more than 350 of the restaurant group’s locations, Hi Auto’s is the world’s most widely deployed drive-thru voice AI ordering technology. Following beta testing over the past 2 months at five of its drive-thrus, Checkers and Rally’s is ready to expand the Spanish drive-thru voice AI rollout to …

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construction and designkitchen equipmentNewsremodelsrestaurantssoftware/technology

Wendy’s Builds Upon Global Next Gen Design with New High-Capacity Kitchen

by Katie Lee

Dublin, Ohio — The Wendy’s Company is opening its first Global Next Gen restaurants, while also finalizing a new Global Next Gen High-Capacity Kitchen design option for the highest customer demand. Both digital-first designs were created to enhance customer, crew and franchisee experiences, accelerating growth across Wendy’s® global restaurant footprint. Since unveiling the Global Next Gen restaurant design standard less than 1 year ago, the first Wendy’s Global Next Gen restaurants are now open in Kansas and Oklahoma, with more than 200 Global Next Gen restaurants slated to open through …

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facilities managementNewssoftware/technologyvendors

Tango, Provider of Cloud-Based Real Estate and FM Software, Acquires WatchWire

by Katie Lee

Dallas and New York City — Tango, a leading provider of cloud-based real estate and facilities management software, has acquired WatchWire, an industry leader in data and analytics that helps companies reduce emissions and energy expenses while simplifying sustainability and carbon reporting. The transaction further extends Tango’s position as a global leader in the real estate and facilities management space, enabling companies to meet their energy management and sustainability goals. WatchWire’s leadership team will join Tango; financial terms of the private transaction were not disclosed. “Faced with a rapidly changing …

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MAPCO Partners with Grabango to Open 2nd Checkout-Free Store

by Katie Lee

Berkeley, Calif. — MAPCO has launched its second checkout-free store. The Grabango-powered MAPCO store is located in Nashville, Tenn., and allows shoppers to skip the line instead of waiting to check out. “We’re thrilled to bring Grabango’s seamless checkout experience to additional Nashville customers, who want quick and efficient visits,” says Frederic Chaveyriat, CEO of MAPCO. “We are seeing an increasing number of our shoppers opt for this faster, convenient checkout option.” A leading checkout-free technology provider for large-scale store chains, Grabango uses computer vision to eliminate two of the …

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Industry Voicessoftware/technology

Rush to Defend

by Katie Lee

— By Paul Hafen — The importance — and urgency — of cybersecurity in the retail industry post-pandemic. The retail industry has completely transformed over the past few years, and more changes are on the way. As customers hunkered down during the pandemic, online shopping became incredibly popular — forcing retailers to up their game. While companies ramped up their e-commerce services, something that often got overlooked was cybersecurity. Because retailers lagged on installing cybersecurity during their e-commerce boom, there is an increasingly urgent need to improve cyber defenses in …

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Schnucks and Instacart Expand Omnichannel Partnership with Smart Carts

by Katie Lee

San Francisco — Schnuck Markets, Inc., a Midwestern grocer, and Instacart, a leading grocery technology company, will expand their omnichannel partnership by deploying Caper Carts, Instacart’s smart carts, in select stores. Caper Carts automatically identify items as they are added to the cart using computer vision and artificial intelligence (AI), allowing customers to bag as they shop, skip the line and seamlessly checkout on the Cart from anywhere in the store. Caper Carts will first roll out at select Schnucks St. Louis stores this fall, with a broader planned rollout …

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Newspeoplerestaurantssoftware/technology

Paytronix Appoints New CEO; Founder Becomes Executive Chairman

by Katie Lee

Newton, Mass. — Paytronix, the leader in guest engagement for restaurants and convenience stores, has named industry veteran and current Paytronix board member Jeff Hindman (pictured here) as its new chief executive officer. Paytronix’s founder and current CEO, Andrew Robbins, will assume the role of executive chairman. “Paytronix continues to revolutionize the way restaurants and convenience stores build and nurture guest relationships. Our exceptional team is driven by a passion to meet the growing industry hunger for more personalized guest experiences and accelerate the pace of innovation needed to do …

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