Industry Voices

— By Matt Smitheman — Protecting lone workers in a retail or restaurant setting.   As retailers and restaurants continue to revamp their business models to keep pace with customer expectations, many are increasingly relying on lone workers for opening, closing, third shifts, curbside deliveries and other customer interactions outside of the traditional store premises. While lone employees play a critical role in keeping these businesses up and running, they are more at risk of encountering threats at work with an estimated 48% of HR professionals reporting that their organization …

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— By Jason Srain — How to use your parking lot to make a great first impression.   According to a Princeton study published by the Association for Psychological Science, first impressions are made within the first 7 seconds of meeting. That does not leave much time to showcase your business, impress customers or charm potential investors. So what can you do to make a better first impression? You can start by fixing up your parking lot. Like long lines, dated waiting rooms and bad customer service, a poorly maintained …

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— By Bruno Hanelt —   Unlocking hidden value and difference-making savings in restaurant (re)construction projects.   Restaurant owners and operators looking to expand to new spaces are facing some structural market headwinds right now that makes completing reconstruction and buildout projects on-time and on-budget extremely challenging. The combination of inflation, steeply rising prices for construction materials, and increasingly common (and costly) supply chain disruptions can make planning and budgeting for commercial development projects an exercise in frustration. Even in this uniquely challenging moment, however, experienced commercial construction companies can …

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— By Doug Groves — Is your retail business insured for a cyber attack?   A critical piece of information for retail businesses and franchisees to consider is the exclusion of cyber liability from standard insurance policies. In fact, most don’t even sell or offer cyber coverage. As reports of cyber incidents increase by the day, now is the time for every business owner to review their insurance coverage with their provider. The upside of this 21st century risk is the growing availability of tailored coverages and policies offering protection …

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— By Tom Dawson — Tips to extend the life of a roof.   A new roof is a substantial investment that can cost thousands of dollars. With adequate maintenance and attention, a roof’s lifespan can be significantly increased. If a roof is left unmaintained or ignored, expensive repairs or replacement costs will arise. The purpose of this article is to provide several money-saving suggestions that can be immediately implemented and introduce other long term strategies to extend the lifespan of a roof. Keep the Manufacturer’s Warranty Valid Many businesses …

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— By Garrett Fishaw — Storefront crashes: the incoming cost you can’t afford.   60 times a day. More than 4,000 injured annually. As many as 500 killed each year. According to the Storefront Safety Council, those are the statistics for storefront crashes in the United States. There’s no argument anymore. Storefront crashes are an epidemic in this country and something that every business owner needs to be aware of when designing their storefront layouts. The Storefront Safety Council estimated that the cost of a car-into-building crash that does not …

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— By Jon Jaggers — Cross-pollinating your retail experience: store-within-a-store, dual brands, and sub-brands.   In today’s retail climate, many customers are looking for experiences beyond the store. These days, more and more brands are partnering with other businesses to offer a unique experience that both brand partners can share. This is called cross-pollination within retail, and it has become one of the hottest trends in the business world. In this column, we’ll explore what exactly cross-pollinating your retail experience means and how you can use it as an opportunity …

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— By Ramez Naguib, P.E. — Mitigating COVID-19 spread in restaurants using CFD analysis.   The world is having an unprecedented time due to the pandemic. Currently, more than 93 million people have been infected, and over 2 million people have passed away since 2020. SARS-CoV-2 has forced people to change their lifestyles and patterns. Under the pandemic, buildings are no longer safe shelters. The infected transmit infectious viruses to other occupants by direct contact or indirect contact (i.e., indoor airflow).i COVID-19 outbreaks were associated with droplet transmission that was …

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— By John Gajewski, MRICS — Retail strategies for leveraging historic assets to build a competitive edge.   In a highly competitive, complex and dynamically shifting retail market, all eyes are on innovative solutions, and the conditions created by the COVID-19 pandemic have provided a catalyst for transformation. Takeout eateries and online megastores dominate the retail market based on convenience, selection and pricing. Traditional retailers must compete on alternative measures. Urban Outfitters, RH (formerly known as Restoration Hardware) and The Old Spaghetti Factory, some of the brick-and-mortar retailers that have …

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— By Tom Coble — How facility managers can improve the performance of their roofs without increasing spend.   We’re at an exciting time in the national commercial roofing industry (yes, I said “exciting” and “roofing” in the same sentence) — especially as it applies to the level of service experienced by consumers. Whereas retail and restaurant facilities managers used to stay awake at night wondering how they could find a roofing partner that could give them at least an average level of service and project management across their disparate …

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