Features

Operator Era

by Katie Lee August 25, 2022

— By Bryan Falk — How to meet customer expectations, maximize efficiency and deliver the ideal brand experience. As a result of the COVID-19 pandemic, customers are changing the way they shop, dine and spend money. This customer shift, paired with industry challenges such as labor shortages and supply chain disruptions, created the perfect storm leading to unprecedented times for retail and restaurant managers. The response from operators to the rapid industry changes will likely set the path for future successes or challenges. Store owners and managers …

August 25, 2022

energy management facilities management HVAC/R Industry Voices vendors

Around the Clock

by Katie Lee August 18, 2022

— By Jason Menser — Knowing the right people in 24-hour facilities management helps improve the overall flow of business and maintenance concerns. Building maintenance is a part of sound building management. It raises the property’s total value, boosts user experience and removes potential safety hazards. Routine and planned maintenance is beneficial and preferable, but not all maintenance problems happen at an ideal time. Therefore, a dedicated resource is vital to keep things running smoothly and mitigating risk. Around-the-clock maintenance facilities management improves the lifespan of the …

August 18, 2022

HVAC/R Industry Voices

Restaurants Clean Up

by Katie Lee August 11, 2022

— By Randolph Bush — Thanks to commercial-grade air purifiers, smoke-free air entices customers to linger longer and order more from the menu. For restaurants, too much accumulated indoor tobacco and food prep smoke and odor can become a serious problem that drives away customers and creates an unhealthy environment for employees. Even when smoking is designated to certain sections of a restaurant, the smoke can drift to common areas — creating an uncomfortable environment for all. Patrons who are sensitive to smoke or concerned about their …

August 11, 2022

disaster recovery exterior services/landscaping green news Industry Voices

All Systems Go

by Katie Lee August 4, 2022

— By Erin Zaske — Understanding proper stormwater management. Stormwater compliance is not optional. Many property owners are unaware that stormwater is regulated by the United States Environmental Protection Agency (EPA) through the Clean Water Act (CWA), and that they are required to inspect and maintain these systems. The importance of these regulations is significant as polluted stormwater runoff is one of the greatest threats to clean water in the U.S. Nearly 600,000 miles of rivers and streams and more than 13 million acres of lakes, reservoirs and ponds …

August 4, 2022

Cover Story franchise development From The Magazine restaurants

It’s Grow Time

by Katie Lee July 28, 2022

— Interview with Eric Shomof — After a slowdown in franchising due to the pandemic, Los Angeles-based The Dolly Llama views 2022 as the “year of growth.” The Dolly Llama is synonymous with L.A. It’s funky and hip and Instagrammable…sports a really cool name…and offers a cool, unique vibe — and even cooler desserts. With delectable culinary influences that range from France and Belgium to Hong Kong, the one-of-a-kind concept can’t be pinned down to any one region — even in L.A. This year, The Dolly Llama …

July 28, 2022

energy management HVAC/R Industry Voices jan/san kitchen equipment restaurants

Safe & Sustainable

by Katie Lee July 21, 2022

— By Jay Fiske — Optimizing facilities in the “new normal.” Facilities managers responsible for dozens of restaurant or retail sites have always needed “multiple pairs of eyes” to ensure every location is operating optimally. Now, the need is more acute with staff shortages. When wait staff or store managers are working double duty to please every customer, it’s easy for them to forget about other tasks — from turning down the air conditioning to switching off the lights or sanitizing every surface. Those small details, over time, can …

July 21, 2022

energy management green building/LEED Industry Voices

Models of Operation

by Katie Lee July 13, 2022

— By Rashida Salahuddin — Why retailers must navigate muddy waters of ESG requirements. The need for more corporate responsibility has evolved for today’s corporations and the next generation of business leaders in the form of environmental, social and governance (ESG). Investors, activists and regulators are now requiring proactive, community-structured commitment and accountability that is designed to step above shareholder returns. Today’s global capital markets aren’t interested in more marketing from companies in every industry. Instead, they are demanding sustainability and eco-friendly business practices as well as a reasonable …

July 13, 2022

construction and design Industry Voices vendors

Remodel With Modular

by Katie Lee July 6, 2022

— By Rodney Jarboe — How modular trash enclosures keep dumpsters out of sight, but not out of mind. In the not-so-distant past, almost nobody was paying attention to the design or materials used for dumpster enclosure construction. A dumpster is a dumpster, right? Cover it up! These days dumpster enclosures are getting more attention due to three key factors. Key Factors Affecting Trash Enclosures First, the enclosures themselves are taking up a larger footprint than ever before due to the new recycling bin requirements in addition to the …

July 6, 2022

construction and design Industry Voices

Retail, Restaurant Industries Embrace Post-Pandemic Design Shifts

by Katie Lee July 5, 2022

— By Kristin Hiller — As the nation emerges on the other side of the pandemic, the retail and restaurant industries are tasked with adapting their store designs and business models to match consumer behavioral shifts. Shoppers and diners alike want to make purchases easily with multiple options for ordering and pickup. Border Foods, one of the largest privately held Taco Bell franchisees in America, enlisted the services of Minneapolis-based design consultancy Vertical Works Inc. in 2020 to create a new restaurant design. The result was Defy, a two-story …

July 5, 2022

Industry Voices security/loss prevention software/technology

Lone Danger

by Katie Lee June 30, 2022

— By Matt Smitheman — Protecting lone workers in a retail or restaurant setting. As retailers and restaurants continue to revamp their business models to keep pace with customer expectations, many are increasingly relying on lone workers for opening, closing, third shifts, curbside deliveries and other customer interactions outside of the traditional store premises. While lone employees play a critical role in keeping these businesses up and running, they are more at risk of encountering threats at work with an estimated 48% of HR professionals reporting that their organization …

June 30, 2022

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