— By Dr. Andrae Holliday, Sr. Accessibility requirements for your retail and restaurant parking lots. According to ADA.gov, more than 50 million Americans — 18% of our population — have disabilities. Each one is a potential customer. Studies show that once people with disabilities find a business where they can shop or get services in an accessible manner, they become repeat customers. Are your parking lots ADA compliant? If you’re unsure, you could be losing business or — worse still — facing lawsuits and fines. Since its inception …
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— By Eric Brownlee — Is your landscape management program doing all it can to highlight your brand? How do you see the landscapes on your properties? Do you consider landscaping as a brand asset, or is it simply something you must maintain to avoid violation notices or adhere to landlord requirements? Often a facility’s landscape is overlooked, expectations are not aligned, and the overall asset is not providing all the possible benefits. One key benefit not to be overlooked is curb appeal. When dining out, you may …
— By Jaron Srain — How to tell if your parking lot meets commercial standards. The first thing a client sees when they pull up to your business is not your sign, your landscaping or even your building. It’s your parking lot. You don’t want your new client driving over a bumpy, faded driveway only to step in a giant pothole full of water when they park the car. Believe it or not, the quality of your parking lot makes a lasting impression on your business. That’s why …
— By Trent Limban — The right products for cost-efficient landscape curb appeal. Maintaining your landscaping is an important factor in keeping your customers coming back as well as attracting new customers. The best and easiest way to maintain the landscaping for each of your stores is to pick products, such as mulch, plants and fertilizer, that are low maintenance and that work best in the climate where the store is located. This will ensure cost-effective solutions that are long term and low maintenance. Having picture perfect landscaping …
— By Alex Tostado — Yankee Candle debuts its new store concept, “World Home Fragrance,” to create a personalized fragrance experience. In summer 2019, The Yankee Candle Co. Inc. and FRCH Nelson sat down to discuss how to enhance the way consumers apply fragrance in their homes. Judy Jasper, director of retail activation for The Yankee Candle Co. Inc., and Mari Miura, senior interior designer of FRCH Nelson, worked closely to roll out a new theme for the retailer, World Home Fragrance, at Natick Mall near Boston on …
— By Carmine J. Esposito — 10 waste management myths that cost you time and money — and how to choose the right company for your needs. Commercial waste management often bears a reputation for being costly, time consuming and complex to manage across multiple locations. While this can be true if you work with some companies, or try to handle the job yourself, not all waste management providers are the same. However, most facilities managers and purchasing directors don’t possess the in-depth waste industry experience to realize …
— By Bob Lester — Keep your outdoor walkways as safe as your interior floors: How to avoid parking lot slips and trips this winter. The weather has gotten colder, precipitation in many regions of the country has turned into snow, and the likelihood of accidents caused by slick conditions has increased. While most restaurant and retail workers know to keep their floors clean and free of fall risks, they may not think about their outdoor walking spaces quite the same way. To keep customers safe this winter, retail …
— By Mike Folk — Sign maintenance options: they’re out there. We’ve all seen them. Signs that have one or several letters burnt out. Even though we know what that sign says when properly lit, the appearance makes one wonder why that establishment hasn’t fixed it. They spent a lot of money to design, build and install it — only to leave a bad impression and perhaps even send an unintended message. Why Maintenance Matters Noticing what’s wrong with other companies’ signs is easy when you’re their customer. The …
— By Kendall Youngworth — Enhancing the retail customer experience with flooring. The discussion about the future of brick-and-mortar stores rages on, but most forecasters agree on one thing: They will not become obsolete any time soon, if ever. As with any type of business or industry, staying relevant and providing a great customer experience is key to retaining a customer base in retail. The idea is to create a customer experience that enhances loyalty, keeps customers in the store for longer periods, and keeps them coming back. …
— Interview by Katie Lee — As A&W approaches the second year of its second century of operation, it looks to a promising future while also honoring its iconic past. With almost 1,000 locations open in the U.S. and Asia, A&W Restaurants — which first introduced its famous root beer in 1919 — knows a thing or two about growth and longevity. In its first 100 years, A&W weathered every up and down that a restaurant could face. Early in 2020, Retail & Restaurant Facility Business interviewed Paul …