Product Spotlight

Toshiba Recognized as a Leader in POS Software for Grocery and Food Store Retail

by Katie Lee May 11, 2026

Research Triangle Park, N.C. — Toshiba Global Commerce Solutions has been named a leader in the IDC MarketScape: Worldwide Point-of-Sale (POS) Software in Grocery and Food Store Retail 2026 Vendor Assessment. This recognition comes as grocery retailers seek more open, intelligent platforms that can connect store data, support real-time decisions, reduce shrink and help operations adapt as conditions change. IDC MarketScape is the IT industry’s premier vendor assessment tool, providing in-depth quantitative and qualitative technology market assessment. This 2026 IDC MarketScape assesses the capabilities and strategies of enterprise POS software …

May 11, 2026

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Prefix Secures $7.5 Million to Scale its FM Solution for Retail and Restaurant Operators

by Katie Lee April 27, 2026

New York City — Prefix, a facility management platform for multi-site restaurant and retail operators, has raised a $7.5 million seed round. The funding was co-led by Collide Capital and Slow Ventures, with participation from Connexa Capital, Kyle Archer of Elevated Inc, and existing investors I2BF, and Bienville Capital. Prefix will use the capital to continue development of its AI infrastructure, boost sales and marketing efforts, and drive scalability to service more than 10,000 locations across the United States. Multi-location retail and restaurant brands spend an estimated $500 billion annually …

April 27, 2026

News Product Spotlight restaurants retailers software/technology vendors

Casey’s Expands Partnership with SoundHound AI Across More Than 2,600 Stores

by Katie Lee April 23, 2026

Santa Clara, Calif. — SoundHound AI, Inc., a global leader in voice and conversational AI, has renewed and expanded its long-standing partnership with Casey’s, the third-largest convenience retailer in the United States. The expanded deal highlights the strength of the collaboration, as SoundHound’s AI-powered ordering agents have already supported Casey’s in handling more than 21 million guest interactions, successfully processing millions of food orders. Casey’s has deployed the technology across more than 2,600 locations, helping ensure guests can place orders quickly and easily. Casey’s is focused on delivering convenient, high-quality …

April 23, 2026

News people Product Spotlight restaurants software/technology vendors

Presto Co-Founder Returns as CEO

by Katie Lee April 15, 2026

San Mateo, Calif. — Presto Phoenix, Inc., a leader in enterprise-grade Voice AI for quick-service restaurants (QSRs), has welcomed back Presto’s co-founder, Krishna Gupta, as chief executive officer. Gupta, a co-founder and longtime strategic leader at Presto, stepped back into the CEO role as the company accelerates deployment of its drive-thru Voice AI platform across major national restaurant brands. Presto will be showcasing this expertise at its Restaurant Leadership Conference (RLC) panel, “Deploying Voice AI at America’s Iconic Brands,” on April 20 in Phoenix. “Presto is entering its defining chapter, …

April 15, 2026

facilities management News Product Spotlight restaurants software/technology vendors

Toast Launches Unified Drive-Thru Solution to Modernize Enterprise QSR Operations

by Katie Lee April 14, 2026

Boston — Toast, a digital technology platform built for hospitality, has launched Toast Drive-Thru, an enterprise-grade solution designed to help modern quick-service restaurants (QSR) increase throughput and order accuracy at scale while optimizing labor efficiency through a single, unified platform. There are just over 140,000 total drive-thru locations across the entire U.S. restaurant industry, according to 2026 data from Technomic Ignite. These operators must deliver fast, error-free guest service while facing increased pressure on labor efficiency. The growth of AI voice ordering solutions in drive-thru has left many brands struggling …

April 14, 2026

News Product Spotlight software/technology vendors

ServiceChannel Launches ServiceChannel AI, the AI Operating System for Facilities Management

by Katie Lee April 13, 2026

Greenville, S.C. — ServiceChannel, a leading platform for the procurement and delivery of facilities services, has launched ServiceChannel AI, the AI operating system for facilities management that embeds intelligence directly where facilities work gets done. ServiceChannel AI helps facilities teams route work correctly from the start, address blockers before they disrupt experience and resolve escalations with automated follow-up. By embedding AI into the core workflows of the ServiceChannel Platform, ServiceChannel AI helps teams reduce manual effort, resolve issues faster and spend more time on strategic priorities. “Facilities teams are the …

April 13, 2026

News Product Spotlight restaurants software/technology vendors

Papa Johns Selects Deliverect to Modernize Delivery Operations Across U.S. Restaurants

by Katie Lee March 24, 2026

New York City — Papa Johns has entered into a strategic partnership with Deliverect to deploy its Smart Dispatch & Delivery Management platform across all Papa Johns restaurants in the U.S. by the end of 2027. The partnership is part of Papa Johns’ multi-year initiative to modernize its fulfillment technology stack. The platform enables the brand to execute all orders, whether fulfilled by in-house delivery drivers or third-party service partners, through a single, intelligent system that connects every ordering channel, point-of-sale and delivery workflow into a unified operational delivery orchestration …

March 24, 2026

News people Product Spotlight restaurants software/technology vendors

Fourth Appoints Veteran Product Leader as CEO

by Katie Lee March 20, 2026

Austin, Texas — Fourth, a leading provider of workforce and inventory management solutions for the hospitality industry, has named Scott Collison as chief executive officer. A proven builder of enterprise software platforms with more than two decades of experience scaling technology companies, Collison will lead Fourth into its next phase of AI-led product innovation for restaurant operators. Most recently, he served as CEO of Personify, where he led the company through a period of strong recurring revenue growth and operational improvement, culminating in its successful sale to Momentive in late …

March 20, 2026

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Berner International: Signature Vendor Spotlight

by Katie Lee February 13, 2026

— Interview with Natalie Clarke — R&R: Where are you based and how long has the company been in business? Natalie Clarke: Headquarters is located in New Castle, Pennsylvania. We have been in business since 1956. R&R: What is your name and title, and how long have you been with the company? Clarke: Natalie Clarke, marketing manager, 1 year. R&R: What trades/services do you offer retailers and restaurants? Clarke: Berner manufactures high-performance air curtains for both front- and back-of-house applications. Our solutions support code compliance and cleanliness at service doors …

February 13, 2026

News Product Spotlight restaurants software/technology vendors

Five Guys Extends Partnership with SoundHound AI

by Katie Lee February 2, 2026

Santa Clara, Calif. — SoundHound AI, Inc., a global leader in voice and conversational AI, has expanded its relationship with Five Guys, one of the nation’s most iconic burger brands. The renewal highlights the strength of the collaboration, as SoundHound’s AI-powered ordering agents have already supported Five Guys in processing well over 1 million customer AI interactions to date. The fast-casual favorite and industry innovator already offers an AI-powered ordering experience across hundreds of locations and will be giving franchisees the option of offering them more through this agreement. Five …

February 2, 2026

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