Product Spotlight

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Fourth Appoints Veteran Product Leader as CEO

by Katie Lee

Austin, Texas — Fourth, a leading provider of workforce and inventory management solutions for the hospitality industry, has named Scott Collison as chief executive officer. A proven builder of enterprise software platforms with more than two decades of experience scaling technology companies, Collison will lead Fourth into its next phase of AI-led product innovation for restaurant operators. Most recently, he served as CEO of Personify, where he led the company through a period of strong recurring revenue growth and operational improvement, culminating in its successful sale to Momentive in late …

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Berner International: Signature Vendor Spotlight

by Katie Lee

— Interview with Natalie Clarke — R&R: Where are you based and how long has the company been in business? Natalie Clarke: Headquarters is located in New Castle, Pennsylvania. We have been in business since 1956. R&R: What is your name and title, and how long have you been with the company? Clarke: Natalie Clarke, marketing manager, 1 year. R&R: What trades/services do you offer retailers and restaurants? Clarke: Berner manufactures high-performance air curtains for both front- and back-of-house applications. Our solutions support code compliance and cleanliness at service doors …

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Five Guys Extends Partnership with SoundHound AI

by Katie Lee

Santa Clara, Calif. — SoundHound AI, Inc., a global leader in voice and conversational AI, has expanded its relationship with Five Guys, one of the nation’s most iconic burger brands. The renewal highlights the strength of the collaboration, as SoundHound’s AI-powered ordering agents have already supported Five Guys in processing well over 1 million customer AI interactions to date. The fast-casual favorite and industry innovator already offers an AI-powered ordering experience across hundreds of locations and will be giving franchisees the option of offering them more through this agreement. Five …

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BILCO Celebrates 100th Year in Business

by Katie Lee

New Haven, Conn. — From its inception as a small iron shop to manufacturing the first metal basement door to worldwide expansion as the industry leader in specialty access products, BILCO’s first 100 years have demonstrated innovation and engineering excellence. As it enters its second century in business, the long term horizon for BILCO, based in New Haven, Conn., promises more of the same along with renewed emphasis on growth, modernization and expanded market presence. Quanex, a publicly traded manufacturing company serving OEMs in construction and other industries, acquired BILCO …

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Olo Partners with Zipline to Bring Autonomous Drone Delivery to Restaurants

by Katie Lee

New York City — Olo Inc., a leading restaurant technology provider, has formed a strategic partnership with Zipline, the world’s most experienced and advanced autonomous delivery service, to integrate drone delivery capabilities into the Olo platform. Expected to launch in early 2026, the integration will enable restaurant brands using Olo Rails to offer Zipline’s autonomous drone delivery as a fulfillment option, streamlining operations while expanding their reach to serve more guests faster, more conveniently and more efficiently. Olo Rails consolidates orders from third-party marketplaces directly into restaurants’ point-of-sale systems and …

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Remote Work

by Katie Lee

— By Tony Albers — How Café Zupas remotely manages energy usage in 82 stores. With 82 stores across eight states, Café Zupas restaurant chain delivers “house-made happiness” with its healthy menu designed to “nourish the good life,” which is its tagline. Headquartered in Sandy, Utah, Café Zupas sought to control energy usage at all 82 of its nationwide stores. By standardizing the installation of commercial thermostats with remote management, the company achieved reduced energy costs while maintaining indoor comfort for its customers and staff. Challenge: Remotely Manage Energy Usage …

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Palmer Digital Group Sees Record Business Growth in 2025

by Katie Lee

Aurora, Ill. — Palmer Digital Group, a full-service supplier and installer of indoor and outdoor digital kiosks, drive-thru digital menu boards and canopy systems, celebrated 5 years of rapid business growth with the move into a 2,500-square-foot office space at the end of 2024. The move foreshadowed that bigger things were on the way — a reality reflected in the company’s record-breaking annual revenue in 2025. PDG’s launch of two new products and investment in three new laser machines and robot welder paved the way for the company’s most successful …

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Taco John’s Boosts Franchisee Relations with Bikky

by Katie Lee

New York City — Bikky, a customer data platform built exclusively for multi-unit restaurants, has partnered with Taco John’s®, one of the largest QSR Mexican restaurant brands in the country. The brand started out in the mid-1960s as a small Cheyenne, Wyo., taco stand. Two local businessmen wanted to share the taco stand’s unique flavors with the world and bought the franchise rights in 1969. From there, Taco John’s restaurants began popping up in the Midwest. “We have franchisees that have been with us for 50 years and they know …

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Planon Appoints Chief Revenue Officer for Facilities and Field Services

by Katie Lee

Nijmegen, the Netherlands — Planon, a leading global provider of smart sustainable building management software, has appointed Sylvain Lamy as chief revenue officer (CRO) for facilities and field services, joining the company’s executive management team. In this position, Lamy will lead Planon’s global commercial organization for the facilities and field services business lines, driving sales, services and partner growth worldwide. “Sylvain brings a strong track record in scaling enterprise software businesses and leading high-performing international teams,” says Peter Ankerstjerne, CEO of Planon. “His commercial acumen and customer-centric mindset will be …

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The Big Chill

by Katie Lee

— By Ramez Naguib — Exploring the benefits of glycol chillers in restaurants. Glycol chillers are specialized refrigeration systems and often involve the use of antifreeze. A popular application is in beverage production, wherein the food grade chemical propylene glycol is used.i Glycol is not a refrigerant; instead, it is a fluid that is used to carry heat from one location to another in much the same way as a conventional refrigerant does. But, unlike a refrigerant, glycol does not undergo a state change (from a liquid to a gas, …

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