Industry Voices

— By Ulyses Camacho — Taco Cabana embarks on a new chapter of growth and innovation. At Taco Cabana, we’ve spent nearly five decades delighting guests with bold Mexican-inspired flavors, warm hospitality and vibrant dining experiences. As a beloved Texas institution, we’ve grown alongside our communities, continuously evolving to meet their needs while staying true to our roots. Now, as we look to the future, I’m excited to share how Taco Cabana is embarking on a new chapter of growth and innovation. In October 2024, we proudly launched our national …

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— By Brian Smith — The critical role of rooftop grease containment system in protecting life, property and business viability. In the retail and restaurant industries, facility management extends far beyond interior upkeep. One of the most overlooked yet essential components of operational safety and compliance is rooftop grease containment. From the perspectives of life safety, property protection, environmental responsibility and overall business health, implementing the right grease containment system is not just a best practice — it’s a necessity. Why Rooftop Grease Containment Matters Grease discharge from commercial kitchen …

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— By Cassie Keeler — Case study: How The Battery Atlanta™ renovated its restrooms to be more durable and well-functioning. The Battery Atlanta™ is a bustling and unprecedented entertainment experience situated alongside Truist Park — a haven for baseball fans. Spanning 2.25 million square feet, The Battery Atlanta combines numerous restaurants, stores, parks and entertainment venues and is open to the public 365 days a year, not just on game days. The Challenge The design team was tasked with transforming a parking manager’s office and two unisex restrooms into a …

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— By Jim Myers — Why I chose to go into business with my family as a Rita’s franchisee. As a seasoned restaurant executive with 41 years at Burger King, where I led operations, franchising and development for North America, I was ready for a new experience that would make a meaningful impact in my community and my family. I was introduced to Rita’s Italian Ice & Frozen Custard by the brand’s CEO, Linda Chadwick, whom I had worked with at Burger King. After exploring the franchise opportunity, I knew …

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— By George Lessmeister — Navigating staffing trends for 2025. As 2024 wound down and the new year came into view, we asked our managers across the country for their insights about what’s happening in staffing. They were asked similar questions that resulted in some consistent trends. The team also offered input about how retail and restaurant business owners can navigate the sometimes-tricky waters of staffing while continuing to provide high level customer service. While regional variations exist, these are the trends our managers identified most consistently. Budget Consciousness From …

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— By Bob Zaprzal — The benefits of comprehensive pavement assessments. In retail and restaurants, a customer’s experience starts long before they enter the building and continues after they leave. Parking lots, sidewalks and other pavement features create critical first and last impressions. This article will explore ways in which to redefine pavement services through innovative, systematic property assessments. A tailored pavement maintenance plan not only protects your brand reputation but also enhances customer satisfaction, increases safety and saves money over time. Why Pavement Maintenance Matters Picture pulling into a …

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— By Jaime Tuinstra — How infrared heat can help fill your restaurant and breweries’ seats. As the days grow shorter and temperatures begin to drop, service or entertainment establishments that utilize outdoor seating areas face a challenge: How to keep guests comfortable and extend the outdoor dining season. Providing comfortable al fresco dining or social options, even when temperatures drop, can significantly boost revenue and customer satisfaction. Thus, in lieu of hoodies or jackets, when there’s a nip in the air, addressing comfort proactively is essential for customer satisfaction …

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— By Thibaud Denolle — Unlocking retail efficiency with the rise of facial biometrics. Ordering your favorite meal at a fast food restaurant could soon be as effortless as unlocking your phone. With a quick scan of your face, you can skip the lines and get straight to enjoying your meal. This exciting new reality is powered by facial biometrics, a technology that’s set to transform the shopping experience. From speeding up checkouts to boosting customer loyalty, facial biometrics offers a world of possibilities for both consumers and retailers. This …

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— By Ron Harwood — The future of outdoor media systems and the capability of wireless controls and data collection. The police and fire chiefs run the public safety areas along with road commissioners who try to give their officers fast access to information. Environmental planners and water resource commissioners deal with water, earth and air quality and are always in need of much more data to monitor and control their systems. Public lighting is concerned with keeping the lights on, paying for energy and maintaining vast amounts of equipment. …

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— By Frenchie Audette — Why tackling wasted food is good for sustainability — and good for business. Every year, the foodservice industry contributes a staggering amount of waste to U.S. landfills. Consumer-facing businesses are responsible for 20% of all wasted food, with restaurants accounting for nearly half of that. That’s almost 9 tons of food waste annually. And 70% of that waste comes from plate waste — what’s left uneaten on customers’ plates. This all points to the unique challenge that the foodservice industry faces when dealing with wasted …

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