Features

Connected & Coordinated

by Katie Lee May 10, 2023

— By Mark Danzenbaker — Smarter retail facilities for lower energy costs. Decarbonization. Net zero. ESG. These terms, as part of corporate sustainability efforts, have garnered incredible momentum over the last year. With major climate policy and legislation, a renewed focus on the clean energy transition, growing concern for an overloaded power grid and aggressive goals to reduce environmental impact, one thing is for sure: climate impacts and sustainability are top of mind for every industry. For retail and restaurant facility owners and operators, the negative effects …

May 10, 2023

construction and design Cover Story facilities management remodels restaurants

On The Border Bets on Bold

by Katie Lee May 3, 2023

— By Katie Lee — Rethinking its operations since the pandemic, On The Border rebrands with bold changes for its food and the guest experience. When the COVID-19 pandemic upended the world’s economy 3 years ago, many industries were forced to turn on a dime, to rethink their entire business models, to reengineer some shred of stability in the shakiest of markets. As On The Border can attest first-hand, the restaurant industry was among the trickiest terrain to navigate. But the Texas-based brand was agile enough to …

May 3, 2023

Industry Voices restaurants retailers

Following OSHA’s Lead

by Katie Lee April 26, 2023

— By Troy Tepp — What restaurants and retailers can learn from common OSHA violations to protect their employees and business. Each October, OSHA — the Occupational Safety and Health Administration — releases its annual review of the 10 most frequent violations of the past year. The list provides business owners and managers a reason to slow down and think about the safety of their business — even when the days get too busy. Rather than fear violations or surprise visits, business leaders should embrace the information as a …

April 26, 2023

Industry Voices restaurants

Inflation Response

by Katie Lee April 19, 2023

— By Morven Groves — The benefits of private-equity backing in 2023. It’s no secret that the restaurant industry is facing a significant challenge in the form of inflation, which has led to increased costs on everything from labor to food and beverages. In response, many companies have taken one, if not several, price raises over the last 18 months or so. While industry sales remained positive overall at the end of 2022, an estimated 95% of those sales went to offsetting the increased cost of labor and goods. …

April 19, 2023

construction and design Industry Voices remodels restaurants vendors

Designing the Details

by Katie Lee April 12, 2023

— By Sarah Schanke — Designer replicates Tujague’s iconic Mardi Gras flair down to the last detail. Tujague’s, an iconic French Quarter fixture of the New Orleans cultural landscape, has been serving culinary delights to customers for more than 160 years. To stay viable, the owners of the beloved establishment made the difficult decision to relocate the restaurant four blocks upriver. The nation’s third-oldest restaurant now occupies three floors with balconies overlooking the Big Easy steamboats cruising the city’s Mississippi River harbor each day. “A favorite of …

April 12, 2023

Industry Voices signage software/technology vendors

Digital Evolution

by Katie Lee April 5, 2023

— By John Moezzi — What to expect in 2023 digital signage for retail and restaurants. Another year has passed — since the pandemic started — and we continue to see an uptick in consumers in stores and restaurants. However, even for decades before the pandemic, there were debates between online and brick-and-mortar, where some think one abolishes the other, while others think they play well together. Perhaps, it’s important to know what they can do for each other. Let’s explore the trends for 2023 and how online and …

April 5, 2023

HVAC/R Industry Voices roofing vendors

Blame Game

by Katie Lee March 29, 2023

— By Hara J. Prager and Tom Coble — Whose leak is it anyway? HVAC provider or roofer? Imagine — it is a beautiful spring day; the air is cool and crisp, the sun is bright, with the promise of summer days near. You’re enjoying your first day off after the holiday rush. At least now, with the ice of winter behind you, you won’t be facing water leaks…right? Think again! On this beautiful 50-degree morning, as you’re enjoying a stroll, you get a panicked call from …

March 29, 2023

Cover Story franchise development retailers

Unlimited Access

by Katie Lee March 22, 2023

— By Hayden Spiess — Wild Birds Unlimited offers backyard bird feeding retail for an increasingly diverse customer base, with a growing flock of franchised locations. Jim Carpenter’s aspirations were not always avian in nature. The founder and CEO of Wild Birds Unlimited originally had his sights set on medical school. However, in 1981 he pivoted, opening the first Wild Birds Unlimited store in Indianapolis, driven by a passion for nature and birding. This same passion unites Wild Bird Unlimited store owners, managers and customers across the …

March 22, 2023

Industry Voices restaurants software/technology vendors

From Layout to Takeout

by Katie Lee March 15, 2023

— By Zayn King-Dollie — Utilizing mobile ordering and building design to capitalize on takeout trends. Last year, The National Restaurant Association estimated that 2022 would have record-breaking sales revenue of $898 billion, a 12.4% increase from 2021 and 3.9% above pre-pandemic sales. The predictions signaled an optimistic future, but instead, many businesses now are facing additional hardships brought on by inflation. Even with higher sales, the industry profit margins are 11.5% lower than in 2019. A third of all restaurant operators expect sales revenue outcomes to …

March 15, 2023

Industry Voices vendors

High Expectations

by Katie Lee March 15, 2023

— By Amanda Anderson — When is the last time you looked up? The day starts early with management opening the doors to prepare for incoming customers, following a routine checklist to ensure a successful day. There are drawers to fill, schedules to make, questions to be answered by associates and patrons. But when is the last time you looked up? Or down for that matter? In the blur of day-to-day operations, little details that can have a huge impact are often overlooked when it comes to …

March 15, 2023

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