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Newspeoplesoftware/technologyvendors

Dragonfruit AI Names Vice President of Business Development 

by Katie Lee

Menlo Park, Calif. — Dragonfruit AI, retail’s first massively scalable video AI platform, has named Ray Cooke — most recently senior vice president at Hanwha Techwin America — as its new vice president of business development. Dragonfruit’s Frontier was custom-built for Retail Loss Prevention/Asset Protection (Video Summaries, ORC Investigations, OSHA Compliance, Slip/Fall, Liquid Spill), Store Operations (Checkout Metrics, Point-of-Sale Analysis with Video Verification) and Marketing/Merchandising (In-store Commerce Funnels). Designed from the ground-up for multi-location retailers, Frontier provides the flexibility for retailers to start solving their most pressing needs and add …

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Industry Voicesrestaurantssoftware/technology

Need a Boost?

by Katie Lee

— By John Moody —   Insights for boosting profit margin with technology.     According to the USDA, the level of food price inflation for restaurant food purchases rose 7.4% from May 2021 to May 2022. While some operators are forced to increase menu prices to accommodate this remarkable spike in food costs, others are trying desperately to find other ways to remain profitable without passing the additional burden on to their customers. There are three primary controls that restaurant operators need to pay careful attention to when trying …

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Newsretailerssoftware/technologyvendors

Position Imaging Expands Executive Team, Names SVP of Operations

by Katie Lee

Stratham, N.H. — Position Imaging, Inc, a pioneer in package logistics and asset tracking technology, has added Lucas Carvalho as senior vice president of operations. Carvalho will lead all Global Operations, Service, Fulfillment and Human Resources across all of Position Imaging’s business units. The company is now adapting its tracking technology to retail logistics. Before joining Position Imaging, Carvalho, in his role as executive vice president of corporate resources, spent 17 years leading the team at BAMSI, an organization with over 2,000 employees operating out of 120 locations throughout Massachusetts. …

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construction and designNewsrestaurantssoftware/technologyvendors

Panera Tests New AI Ordering Technology for Drive-Thru Lanes

by Katie Lee

St. Louis — On Aug. 29, 2022, Panera Bread began testing AI technology in drive-thru lanes with an aim to improve and enhance the guest experience. With support from OpenCity, select Panera bakery-cafes in the greater Rochester, N.Y., area have implemented OpenCity’s proprietary voice AI ordering technology, called “Tori,” for drive-thru orders, with the goal of maximizing efficiency and increasing speed of orders. Guests at Panera Bread cafes in Greece, N.Y., and Webster, N.Y., are the first Panera locations to experience this drive-thru innovation. Tori is installed at these select …

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HVAC/RIndustry Voicessoftware/technology

Operator Era

by Katie Lee

— By Bryan Falk —   How to meet customer expectations, maximize efficiency and deliver the ideal brand experience.     As a result of the COVID-19 pandemic, customers are changing the way they shop, dine and spend money. This customer shift, paired with industry challenges such as labor shortages and supply chain disruptions, created the perfect storm leading to unprecedented times for retail and restaurant managers. The response from operators to the rapid industry changes will likely set the path for future successes or challenges. Store owners and managers …

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Newspeoplerestaurantssoftware/technology

Mongolian Concepts Adds New VP of Technology to Executive Team

by Katie Lee

Irving, Texas — Mongolian Concepts, the management group behind three fresh bowl brands — Genghis Grill, Flat Top Grill and BD’s Mongolian Grill — has hired Jason Levinson as vice president of technology. He will leverage the latest in technology to enhance the brand’s digital strategy and drive growth across all three brands. “Jason brings a multi-faceted approach to technology and digital innovation and his experience and expertise will help expand our brand’s potential,” says Gregg Majewski, CEO of Mongolian Concepts. “His knowledge in the restaurant industry gives him the …

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Newsretailerssoftware/technology

Kohl’s Expands Self-Pickup to All Stores Nationwide

by Katie Lee

Menomonee Falls, Wis. — New for the 2022 holiday shopping season, Kohl’s Self-Pickup service is now available on eligible Kohls.com orders at all of Kohl’s more than 1,100 stores nationwide, furthering the strength of the company’s omnichannel foundation. The new Self-Pickup service creates a hassle-free In-Store Pickup alternative for a faster pickup, and no lines in sight. With 80% of Americans living within 15 miles of a Kohl’s store, millions of shoppers can now take advantage of this convenience on eligible In-Store Pickup orders. Ready within 2 hours, shoppers who …

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Newsretailerssignagesoftware/technologyvendors

ECS Global Inc. Provides Retail Communication Solution for The Container Store

by Katie Lee

Chicago — ECS Global is a retail solutions company that helps businesses, including retail stores, strengthen their communication with their customers with the ECS5 retail solution system. ECS5 integrates all communications to the customer, including digital and print signage, multimedia displays, shelf tags, promotions and more, all in one central system. From this system, retail stores can easily manage and provide impactful retail communication across locations. One of the latest retail stores to harness the power of ECS5 is The Container Store. The Container Store is a retailer that provides …

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facilities managementNewsretailerssoftware/technologyvendors

Clarvue Launches Advanced Dark Site Management Tool

by Katie Lee

Irvine, Calif. — Clarvue Inc., a leading custom software solutions company, has launched a new dark site management tool that helps all types of retailers manage their closed locations effectively and efficiently as market dynamics shift and portfolio changes become necessary. The newly launched tool allows for asset tracking, risk management and mitigation, compliance, lease management, vendor management and remote monitoring. The management tool reduces the operation and financial burden of dark sites from time of announcement, until they are no longer part of the real estate portfolio. Specifically related …

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Newspeoplesoftware/technologyvendors

Interface Systems Appoints Chief Operations Officer

by Katie Lee

St. Louis, Mo. — Interface Systems, a leading managed service provider delivering business security, managed network, UCaaS and business intelligence solutions, has appointed Bud Homeyer as chief operations officer (COO). Homeyer previously served as Interface’s executive vice president of enterprise solutions, where he was instrumental in enabling digital transformation for large retail and restaurant customers. Prior to Interface, Homeyer held several senior leadership positions at prominent brands like Michaels, Brinker and Bank of America. In his new role, Homeyer will lead all operations functions, including customer support, service delivery, supply …

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