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Yum! Brands to Acquire Technology Company Dragontail Systems

by Katie Lee

Louisville, Ky., and Perth, Australia — Yum! Brands, Inc. and Dragontail Systems Limited, an innovative provider of technology solutions for the food industry, have entered into a binding agreement under which Yum! Brands would acquire Dragontail for A$93.5 million in cash. The proposed acquisition is expected to close by the end of third quarter 2021. If successfully implemented, the addition of Dragontail to Yum! Brands’ growing technology portfolio is intended to give Yum! Brands the ability to scale Dragontail’s artificial intelligence (AI) kitchen order management and delivery technology globally. Australia-based …

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Tango Extends Partnership with Big Lots for Post-Pandemic Needs

by Katie Lee

Dallas — Tango, the leader in Store Lifecycle Management (SLM) and Integrated Workplace Management System (IWMS) software solutions, has extended its partnership with Big Lots for 3 additional years. Big Lots, a national neighborhood discount retailer with 1,414 stores, is now a full lifecycle customer, utilizing all products in the Tango Retail suite including Predictive Analytics, Real Estate, Projects, Lease and Maintenance. “With the adoption of Tango Predictive Analytics, we now have a complete end-to-end solution to support our location and development strategy,” says Shannon Letts, senior vice president, real …

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Industry Voicessoftware/technology

Lifestyle & Location

by Katie Lee

— By Pranav Tyagi — Enhancing your store location strategy with technology.   Retailers and restaurants live and die by the addresses they call home. Yet, over the last few years, rapid digital transformations have all but forced some retailers and restaurants to re-think their physical store strategies and embrace new consumer behaviors. This shift, however, also bent the other way. Brands with strong e-commerce and direct-to-consumer approaches, like Amazon and Warby Parker, also saw the value that comes with opening physical locations. Then COVID-19 happened, putting an even higher …

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Newspeoplerestaurantssoftware/technologyvendors

Toast Appoints New Chief Financial Officer

by Katie Lee

Boston — Toast, the cloud-based, end-to-end technology platform purpose-built for the entire restaurant community, has appointed Elena Gomez as chief financial officer, effective immediately. As CFO, Gomez will lead Toast’s finance organization and will be responsible for accounting, treasury, financial planning and analysis, and business operations. “I am thrilled to welcome Elena to our executive team,” says Chris Comparato, CEO of Toast. “She is a proven business leader and financial executive with more than two decades of experience leading the financial operations of businesses sitting at the intersection of technology, …

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Casey’s General Stores Names Chief Information Security Officer

by Katie Lee

Ankeny, Iowa — Casey’s General Stores, Inc. has hired Paul Suarez as its chief information security officer. This is a newly created role that will lead the cybersecurity team at the fourth largest convenience retailer. Suarez will report to Adrian Butler, chief information officer. He joins the company from Walmart. “Paul’s longtime retailer experience paired with his cybersecurity expertise will take Casey’s security strategy to the next level,” says Butler. With 35 years of experience in cybersecurity, network operations and telecommunications, Suarez will provide strategic leadership and direction for Casey’s …

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Albertsons Companies Names New Chief Data Officer

by Katie Lee

Boise, Idaho — Albertsons Companies, Inc. has hired Danielle Crop to join the company as senior vice president and chief data officer. Crop was most recently chief data officer at American Express. Crop will be responsible for building and executing a world-class central data strategy that delivers benefits for the customer regardless of whether they shop in store or on the company’s digital platforms. Crop’s work will use machine learning and advanced data science capabilities to enhance performance across our businesses and markets. “Today, excellence in delighting customers can be …

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SMG Partners with QDOBA to Manage Customer Experiences

by Katie Lee

Kansas City, Mo. — Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has launched a new customer experience management program with QDOBA Mexican Eats. The Mexican fast-casual chain is working with SMG to drive program adoption, increase guest satisfaction and advance its customer experience strategy. QDOBA has launched the SMG customer experience management program to capture guest feedback and uncover customer insights across its nearly 750 locations. With feedback from across the customer journey available in the smg360® platform, QDOBA …

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Biscuitville Names New Director of IT, Enterprise Applications

by Katie Lee

Greensboro, N.C. — Rusty Everhart has been hired as the director of IT, enterprise applications, at Biscuitville Fresh Southern. His primary responsibility will be to oversee all technology systems that support Biscuitville’s operations. From point-of-sale to back-end digital platforms such as business intelligence and reporting tools, he will ensure that everything is running efficiently from both a workstream and a financial return perspective. Prior to Biscuitville, Everhart garnered vast IT experience, serving in technical leadership roles in the tobacco, software engineering, furniture manufacturing, IT consulting, and telecom industries. Headquartered in …

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Restaurant Tech Disruptor 86 Repairs Raises $2 Million to Optimize R&M

by Katie Lee

Chicago — 86 Repairs, an innovative platform that streamlines and optimizes equipment repair and maintenance for restaurants, has closed a $2 million round of seed funding from multiple investors. The investment will be used to accelerate the company’s aggressive growth and product development, which offers collective intelligence and robust data insights previously untapped in the foodservice equipment and supply industry. “86 Repairs harnesses the power of technology to create a real and innovative solution for the restaurant industry. We’re impressed with 86’s ability to tackle R&M and other back-of-house pain …

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Restaurant Tech Company Omnivore Names CEO & CRO to Lead Next Phase of Growth

by Katie Lee

Clearwater, Fla. — Omnivore, a technology company serving the restaurant industry, has named Dan Singer as chief executive officer and hired Shane Whitlatch as chief revenue officer. Both executives have significant experience in leading fast-growth companies. The executive appointments come after Omnivore’s successful Series A funding round, raising $13 million from notable investors including The Coca-Cola Company, Performance Food Group and Tampa Bay Lightning owner Jeff Vinik, in 2018. The investments have fueled the company’s growth, with more than 24,000 locations using Omnivore. Singer was appointed CEO after leading Omnivore …

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