— By Crystal Jacobs — Restaurant cybersecurity and cyber insurance are more relevant than ever as online orders boom amid COVID-19. As the Covid-19 viral pandemic continues to cause major disruptions throughout the global economy, countless restaurants across the United States have shifted to a delivery- or pickup-only business model in order to survive, often with a heavy reliance on online orders and digital payment. Criminal actors are taking advantage of this spike in online commerce: March 2020 saw a 600% increase in email phishing scams, whereby criminals send …
software/technology
Toronto — TouchBistro, an all-in-one POS platform for restaurants, has hired John Doolittle to join its executive leadership team as chief financial officer. As CFO, Doolittle will guide the transformation of TouchBistro’s financial structure to prepare for its future growth, including operational strategy, regulatory and disclosure planning, tax restructuring and management of capital markets. Most recently, Doolittle was CFO at OpenText, a global software company with a $10 billion market capitalization. He also held many senior finance roles during 22 years at NORTEL, a multinational telecommunications and data networking equipment …
— By Mike Welsh — Retail curbside pickup and mobile apps are here to stay — what that reliance on a digital platform means for the industry moving forward in a post-COVID world. In an effort to understand how retail curbside pickup, mobile apps and other digital-first retail strategies will change shopping habits even post-COVID, Retail & Restaurant Facility Business interviewed Mike Welsh of the Waltham, Massachusetts-based digital consulting firm Mobiquity. R&R: In this new era of the COVID-19 pandemic, retailers must offer a digital-first option in order …
Redwood City, Calif. — Presto, known for its in-house ordering tablets, has pivoted its business to help out the restaurant industry and is now offering a free Contactless Dining kit. The new kit enables restaurants to provide an end-to-end contactless in-house dining experience to guests. Guests can view the complete menu, place orders and pay at the table — without the need for any human contact. Free to order, the kit is easy to implement and use. Guests can use their personal mobile devices to scan NFC tags and QR …
Alpharetta, Ga. — Agilysys, Inc., a leading global provider of next-generation hospitality software solutions and services, will promote Dave Wood, its current vice president – corporate strategy and investor relations, to chief financial officer on June 1, 2020. The appointment follows the resignation of CFO Tony Pritchett, who will remain with the company until June 30 to assist with the transition. “On behalf of the board of directors and management team, I would like to express our appreciation to Tony for his leadership, financial expertise and financial management during his …
— By Graham Campbell — Choosing a new POS: 5 tips to avoid unexpected costs in the long run. Shopping for a new POS system can be a difficult process. Whether owners have a restaurant, salon, retail store or other type of business, the right POS system can help drive sales, manage their business and even leverage e-commerce features like online ordering, third-party delivery or loyalty programs. However, the wrong POS system can cause serious problems for any business, including unexpected costs. To avoid these incremental costs further …
— By Matt Dailey — Creating efficiency in property management through technology. It’s no secret that technology is changing the way we live, work and shop now more than it ever has. Tech has disrupted nearly every industry, and although a little slower to the game, it has finally made its way to commercial real estate. On one end, we know that tech is enabling retailers to customize shopping experiences with an added-level of convenience, resulting in increased foot traffic and ultimately higher profits. But tech implementation can …
— By Mac McConnell — How to create a consistent luxury shopping experience across locations. Imagine you’re a shopper who just stepped into a luxury goods store. You are greeted by a sharply attired, uber-friendly store employee who hands you a tall glass of chilled sparkling wine and offers to give you a guided tour of the newest inventory. “No thanks for now,” you say, explaining that you’d rather do some browsing first. As you stroll through the aisles, you take in the impressive sights: the finish of …
— By Steve Peldiak — A spilled glass of water can easily be resolved. But the same amount of water on the floor from an unknown source could represent a major costly repair. Spring showers and the winter thaw have begun. Rain or snow melting from the rooftop finds its way to a clogged gutter, causing the water to run between the interior and exterior wall. This could unknowingly go on for days and weeks. By the time the water is visual, the damage has already been done. Mold …
Oklahoma City — Customers visiting Love’s Travel Stops & Country Stores will be getting back on the road quicker thanks to the latest checkout technology available today. Ingenico Group’s Lane/8000 smart terminals are being installed at Love’s across the country. Love’s is the first travel stop network with the new technology. When the solution is combined with Love’s credit-processing software, the transaction time is cut in half. Other features include an extra-large multimedia touchscreen for an improved experience, increased security technology and additional ways to pay including contactless and with …