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Bob Evans Selects PAR Technology to Enhance Guest Experience and Loyalty

by Katie Lee

New Hartford, N.Y. — ParTech, Inc. (PAR), a global restaurant technology company and provider of unified commerce solutions for enterprise restaurants, has been chosen by Bob Evans, the iconic family-style restaurant chain with 437 locations in the U.S., for its industry-leading loyalty and offer solution PAR Punchh®. PAR Punchh will provide customers with personalized offers and rewards through the Bob Evans app, including family deals, value offers and convenient online takeout options. “At Bob Evans, we extend our hospitality well beyond the delicious dishes we serve. We want every guest …

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Industry Voicesrestaurantssecurity/loss preventionsoftware/technologyvendors

Finding Fraud

by Katie Lee

— By Anneliese Scherer — Forensic accounting for restaurants. Among business owners facing the highest fraud risk are restaurant owners, who are often susceptible to asset misappropriation schemes. This is where a forensic accounting expert can play an invaluable role. It involves the application of accounting and investigative skills to analyze financial data, transactions and records related to a restaurant’s operations. The goal is to uncover financial irregularities and potential fraud. Employees perpetrate the most common fraud schemes at restaurants, including various cash and inventory misappropriation schemes. Cash Misappropriation An …

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Vox AI to Debut New Conversational Voice AI for Drive-Thru Restaurants

by Katie Lee

Amsterdam — Vox AI plans to debut its advanced AI and machine learning technology designed for seamless restaurant drive-thru orders. An AI breakthrough that is efficient, conversational and speaks 35 languages, Vox AI is the perfect tool for drive-thru and QSR businesses to relieve overworked employees and boost revenues by up to 17% and increase ROI by 14 times. There are over 200,000 drive-thru restaurants in the U.S. — which represent about 70% of fast food sales. Increasing efficiency is one of the primary goals of drive-thru restaurants, but current …

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Extreme Measures

by Katie Lee

— By Drew Holst — How AI and IoT can team up to help compensate for the costs of extreme weather. Multi-site retailers and restaurants require a significant amount of energy to operate, even when energy prices rise. Keeping every location at the right temperature is imperative for providing the best possible customer experience. That requires adequate heating or air conditioning, no matter what. Moreover, for restaurants, the use of energy-intensive equipment, such as refrigerators or freezers, is imperative to ensure food safety. But that has consequences: The U.S. Energy …

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Industry Voicesrestaurantssoftware/technologyvendors

In-Person Experience

by Katie Lee

— By Russ Spencer — Why restaurant technology doesn’t have to come at the cost of guest experience. The restaurant industry has slowly been shifting its business model over the past decade but was drastically accelerated in 2020, with the culprit being none other than the COVID-19 pandemic. Restaurants were forced to change how they operate and interact with customers due to social distancing requirements surrounding the virus, with some forced to close their doors for good. Now, 3 years on, restaurants are open with little to no restrictions, but …

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Newspeoplerestaurantsretailerssoftware/technologyvendors

Paytronix Appoints New Chief Financial Officer

by Katie Lee

Newton, Mass. — Paytronix, a leading digital guest engagement platform for restaurants and convenience stores, has appointed Eric Steele as chief financial officer. He replaces acting CFO Lee Barnes, who will continue to serve as Paytronix’s chief data officer and take on additional responsibility as chief of staff. Steele joins Paytronix from Snap One, where he played a key role in scaling the business to a public company with more than $1 billion in revenue. At Snap One, he most recently served as senior vice president of finance & corporate …

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franchise developmentNewspeoplerestaurantssoftware/technologysupply chain

Walk-On’s Sports Bistreaux Adds to Leadership Team

by Katie Lee

Baton Rouge, La. — Walk-On’s Sports Bistreaux has appointed two industry veterans with Jamie Davis being named vice president of supply chain & procurement and Tyler Schack stepping in as the vice president of technology. “We are thrilled to welcome Jamie Davis and Tyler Schack to the Walk-On’s family. Their extensive experience and proven track records in their respective fields align seamlessly with our commitment to delivering top-notch experiences for our guests and assembling a high-caliber team to drive Walk-On’s to new heights,” says Chris Dawson, CEO of Walk-On’s. Davis …

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Newspeoplerestaurantssoftware/technologyvendors

QSR Tech Leader Qu Expands Executive Leadership Team

by Katie Lee

Bethesda, Md. — Qu, the unified commerce platform built for enterprise-scale, quick-service and fast-casual restaurants, has added two new executives to its management team. John Morrison, formerly an executive at Toast, is a 20+ year restaurant tech veteran that will serve as senior vice president of operations. Peter “Reyn” Holden will take the reins as Qu’s chief financial officer. “One of the key differentiators Qu is known for in the industry is the customer experience it provides,” says Amir Hudda, CEO of Qu. “As we grow to serve larger brands …

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Crate & Barrel Launches First Virtual Store, a Re-Creation of New NYC Flagship

by Katie Lee

New York City — Crate & Barrel has launched its first immersive virtual store in partnership with experiential e-commerce platform Obsess. The fully shoppable virtual environment takes the form of Crate & Barrel’s new flagship in New York City’s Flatiron neighborhood, which opened Nov. 16 at 881 Broadway, and features engaging animations and interactive personalization tools that let customers visualize their own sofa and living room set and build their own bouquet using the brand’s selection of vases and botanicals. The virtual store is among the largest fully 3D-rendered spaces …

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Berry AI Welcomes New Member of Leadership Team

by Katie Lee

Lewes, Del. — Berry AI, a leading provider of AI camera solutions for the QSR industry, has appointed Eric Marchant as the newest member of its leadership team, as its U.S. vice president of business. This addition comes as Berry AI experiences unprecedented growth in response to the surging demand for AI camera adoption within the QSR sector, aimed at enhancing the speed of service. In 2023, the quick-service restaurant industry witnessed a rapid surge in demand for advanced AI camera solutions, as businesses sought to optimize their operational efficiency …

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