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Vox AI to Debut New Conversational Voice AI for Drive-Thru Restaurants

by Katie Lee

Amsterdam — Vox AI plans to debut its advanced AI and machine learning technology designed for seamless restaurant drive-thru orders. An AI breakthrough that is efficient, conversational and speaks 35 languages, Vox AI is the perfect tool for drive-thru and QSR businesses to relieve overworked employees and boost revenues by up to 17% and increase ROI by 14 times. There are over 200,000 drive-thru restaurants in the U.S. — which represent about 70% of fast food sales. Increasing efficiency is one of the primary goals of drive-thru restaurants, but current …

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Extreme Measures

by Katie Lee

— By Drew Holst — How AI and IoT can team up to help compensate for the costs of extreme weather. Multi-site retailers and restaurants require a significant amount of energy to operate, even when energy prices rise. Keeping every location at the right temperature is imperative for providing the best possible customer experience. That requires adequate heating or air conditioning, no matter what. Moreover, for restaurants, the use of energy-intensive equipment, such as refrigerators or freezers, is imperative to ensure food safety. But that has consequences: The U.S. Energy …

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Fiero Group and ASM Culinary Equipment Forge Partnership

by Katie Lee

Brewster, N.Y. – The Fiero Group has formed a strategic partnership with ASM Culinary Equipment, based in Mechanicsville, Md. This collaboration appoints ASM as the exclusive marketing agents for the Fiero brand in Maryland, Virginia and Washington, D.C. The partnership is set to leverage ASM’s dominance in the Mid-Atlantic pizza category to significantly expand the Fiero brand’s footprint in the region. ASM Culinary Equipment and the Fiero Group also plan to establish a state-of-the-art regional demonstration and training facility in the Washington, D.C., area. Slated to open in late first …

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Regulate & Renovate

by Katie Lee

— By David Bolaños — How regulations are reshaping restaurant refrigeration. In some respects, not much has changed. As always, restaurant owners want the optimal refrigeration system for their situations. Nothing new there. But planning a restaurant’s cooling/freezing strategy is more important than ever these days because of proposed Environmental Protection Agency (EPA) regulations regarding refrigerants. The details of the tighter regulations and the exact timing of their implementation are still to be determined, but they are coming. The new regulations might be in effect as soon as January 2025. …

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In-Person Experience

by Katie Lee

— By Russ Spencer — Why restaurant technology doesn’t have to come at the cost of guest experience. The restaurant industry has slowly been shifting its business model over the past decade but was drastically accelerated in 2020, with the culprit being none other than the COVID-19 pandemic. Restaurants were forced to change how they operate and interact with customers due to social distancing requirements surrounding the virus, with some forced to close their doors for good. Now, 3 years on, restaurants are open with little to no restrictions, but …

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Paytronix Appoints New Chief Financial Officer

by Katie Lee

Newton, Mass. — Paytronix, a leading digital guest engagement platform for restaurants and convenience stores, has appointed Eric Steele as chief financial officer. He replaces acting CFO Lee Barnes, who will continue to serve as Paytronix’s chief data officer and take on additional responsibility as chief of staff. Steele joins Paytronix from Snap One, where he played a key role in scaling the business to a public company with more than $1 billion in revenue. At Snap One, he most recently served as senior vice president of finance & corporate …

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Sevan Announces Two Leadership Promotions to Operations Team

by Katie Lee

Downers Grove, Ill. — Sevan Multi-Site Solutions, Inc. (Sevan) has promoted two vice presidents on the operations team. Timothy Kratz and Damian Krebsbach bring vital experience and innovative perspectives to drive Sevan’s continued success in the multi-site space. Kratz, promoted to vice president of operations of civil, zoning & permitting (CZP), has been with Sevan for over a decade and is a seasoned Licensed Professional Engineer. Kratz serves as Sevan’s principal civil engineer, overseeing civil engineering, entitlement and development, planning, zoning and permitting, preconstruction activities and real estate assessments. His …

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Considering Color

by Katie Lee

— By Doug Head — The creative use of color can add to your signage/lighting program — and draw consumers in to your business. What do you do when the sign code in your city is very restrictive and your building needs more attention than your small display will provide? Many businesses have discovered that a colorfully lit wall or accent lighting will draw attention to the building and add appeal. Using color to capture attention and highlight architectural features on buildings can be the answer to the small sign …

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QSR Tech Leader Qu Expands Executive Leadership Team

by Katie Lee

Bethesda, Md. — Qu, the unified commerce platform built for enterprise-scale, quick-service and fast-casual restaurants, has added two new executives to its management team. John Morrison, formerly an executive at Toast, is a 20+ year restaurant tech veteran that will serve as senior vice president of operations. Peter “Reyn” Holden will take the reins as Qu’s chief financial officer. “One of the key differentiators Qu is known for in the industry is the customer experience it provides,” says Amir Hudda, CEO of Qu. “As we grow to serve larger brands …

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AutoZone Expands Partnership with RELEX Solutions to Optimize Supply Chain Efficiency

by Katie Lee

Atlanta — AutoZone, Inc., the leading distributor of automotive replacement parts and accessories in the Americas, has expanded its partnership with RELEX Solutions, provider of unified supply chain and retail planning solutions. AutoZone began upgrading its distribution center (DC) capabilities in 2019 with the highly configurable forecasting and replenishment capabilities provided by RELEX. Based on the successful implementation and results across the U.S. and Mexico, AutoZone has now decided to implement RELEX to support its DC operations in Brazil. This expansion is a part of AutoZone’s efforts to streamline its …

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