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Dedicated to the Craft

by Katie Lee

— By Ethan Cohen — Serving fryers in multiple Ballast Point kitchens. Ballast Point is an iconic name, not only in California but nationwide. The brewery is known not only for its proud and pioneering hops history, but for equally fastidious food offerings in its topnotch restaurants. Kitchens with 50- to 85-pound fryers require frequent and demanding service to keep fried food tasting delicious and kitchens running faster, greener, safer and cleaner — it was a tall task to begin servicing Ballast Point. Arguably first on the ground of the …

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Newspeoplerestaurantssoftware/technologyvendors

Toast Announces COO/CEO Leadership Transition

by Katie Lee

Boston — Toast, the all-in-one digital technology platform built for restaurants, has promoted Aman Narang to CEO, effective January 1, 2024. Narang has served as Toast’s co-president since December 2012 and chief operating officer since June 2021. He will take over as CEO from Chris Comparato, who has served as CEO since February 2015. Both Comparato and Narang will remain on the board. Since co-founding the company in his basement in 2011 alongside Steve Fredette and Jonathan Grimm, Narang has been in instrumental leadership roles across the company as it …

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Tractor Supply Honors Top Vendor Partners

by Katie Lee

Brentwood, Tenn. — Tractor Supply Company, the largest rural lifestyle retailer in the United States, has honored its top vendor partners of 2023. The company recognized these vendors during its annual Partnership Conference held on August 30. Companies were selected based on factors including collaboration, service and commitment to providing quality products. “Our customers count on us for everything they need to live Life Out Here: high quality products and services at everyday low prices. Our hardworking vendor partners help ensure we deliver on that promise,” says Seth Estep, chief …

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GapMaps Enters the U.S. & Canada, Assisting Foodservice & Fitness Brands in Location Selection

by Katie Lee

Melbourne, Australia — Continuing its global expansion, cloud-based mapping software specialists GapMaps has launched in the U.S. and Canada, driven by customer demand to access its location intelligence platform in these two markets. GapMaps Live provides more than 500 brands, including McDonald’s, KFC, Starbucks and Burger King, with a comprehensive view of their networks and insights to inform their global store location strategies across 25 countries. “Global brands in fast food, café and fitness sectors can now use a single platform to access accurate population, demographics and competitor intel along …

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Industry Voicesrestaurantssoftware/technologyvendors

A Delicate Balance

by Katie Lee

— By Savneet Singh — Balancing automation and workforce: navigating the future of restaurants. In an era of shrinking workforces and rising costs, the restaurant industry faces significant challenges in maintaining operational efficiency and profitability while delivering exceptional customer experiences. Many establishments have implemented automation — including robots and artificial intelligence (AI) — to address these pain points and supplement their human workforce. While automation enhances productivity and streamlines operations, restaurants must balance relying on technology and prioritizing the hiring/retention of employees. A Growing Need for Automation In a labor-driven, …

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energy managementgreen newsmanagementNewsproperty managementretailersvendors

California’s Sierra Vista Mall Adds Solar Panels from King Energy

by Katie Lee

Clovis, Calif. — The Sierra Vista Mall has added a new solar program from King Energy that is expected to generate 2,830 megawatts of sustainable energy annually for the 762,000-square-foot shopping mall in Clovis, Calif. “This groundbreaking solar initiative represents a significant step forward in our commitment to environmental stewardship at the Sierra Vista Mall,” says Elliot Nassim, president of Mason Asset Management. “In addition to its remarkable environmental impact, this solar program will generate numerous benefits for Sierra Vista Mall and the local community. By decreasing reliance on non-renewable …

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Checkers and Rally’s Rolls Out Hi Auto’s First-Ever Spanish Language Drive-Thru Voice AI Ordering

by Katie Lee

Dayton, Ohio — Hi Auto and Checkers and Rally’s Drive-in Restaurants have added Spanish drive-thru voice AI ordering, representing a milestone development both for the QSR industry and for North America’s more than 50 million Spanish and bilingual speakers. Already operational at more than 350 of the restaurant group’s locations, Hi Auto’s is the world’s most widely deployed drive-thru voice AI ordering technology. Following beta testing over the past 2 months at five of its drive-thrus, Checkers and Rally’s is ready to expand the Spanish drive-thru voice AI rollout to …

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Pegnato Roof Intelligence Network Named One of 100 Best Places to Work in L.A.

by Katie Lee

Marina Del Rey, Calif. — Pegnato Roof Intelligence Network (PRIN™) has been included in the Small Employer Category of the Los Angeles Business Journal 2023 list, Best Places to Work in Los Angeles. The program evaluated each nominated company’s benefits, policies, practices and demographics, and also relied heavily on employee surveys to measure their experience. “PRIN began as a family business, and we strive to make all of our employees feel like members of the Pegnato family,” says Alex Pegnato, president and COO of Pegnato. “We are delighted at this …

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Industry Voicesrestaurantsvendors

Protect Your Profits

by Katie Lee

— By George Lessmeister — 5 tips to protect profit by controlling cost. In this period of high inflation, restaurant owners may feel pressure to raise prices to keep up with soaring costs. But this approach can backfire if not done carefully, and customers may go elsewhere with their already-stretched dollars if restaurant prices go too high. Being smart with expenses, especially labor costs, can help restaurants successfully compete in this challenging climate. What Do the Numbers Say? The Consumer Price Index released in early January showed prices actually decreased …

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Tango, Provider of Cloud-Based Real Estate and FM Software, Acquires WatchWire

by Katie Lee

Dallas and New York City — Tango, a leading provider of cloud-based real estate and facilities management software, has acquired WatchWire, an industry leader in data and analytics that helps companies reduce emissions and energy expenses while simplifying sustainability and carbon reporting. The transaction further extends Tango’s position as a global leader in the real estate and facilities management space, enabling companies to meet their energy management and sustainability goals. WatchWire’s leadership team will join Tango; financial terms of the private transaction were not disclosed. “Faced with a rapidly changing …

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