vendors

— By Michael Spataro — Why intelligent automation will be key for successful workforce management in 2023 and beyond.   Throughout 2022, many businesses were left scrambling to fill shifts, properly serve customers and attract and retain hourly employees. In 2023, businesses in the retail, hospitality and restaurant industries will need to find new ways to manage their hourly workforce, find ways to streamline their labor operations and operate more effectively — while also delivering a better experience for their frontline employees and customers. The solution: intelligent automation powered by …

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St. Louis — Interface Systems, a leading managed service provider of business security, actionable insights and purpose-built networks for multi-location businesses, has been selected by BRIX Holdings, a leading multi-brand franchising company that specializes in the “better-for-you” QSR segment, to deploy managed network, business voice, PCI compliance, business security and business intelligence solutions for all their franchise locations, including Red Mango Cafe, Smoothie Factory + Kitchen, Souper Salad, Orange Leaf, Humble Donut Co, Greenz, Friendly’s and Pizza Jukebox. Interface’s solutions enable BRIX to offer its franchisees a modern and proven …

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Oceanside, Calif. — Kellermeyer Bergensons Services (KBS), a trusted partner to leading operations and facility managers across North America, has hired seasoned operational executive Ray Aschenbach as its new chief operating officer. “It is with great pleasure that we welcome Ray Aschenbach to the KBS team as our newly appointed chief operating officer,” says Mark Minasian, CEO at KBS. “Ray is an exceptional leader who brings a wealth of experience creating an environment that drives both operational efficiency and quality service delivery. He will be instrumental in generating continued growth …

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Montréal — Lightspeed Commerce Inc., a one-stop commerce platform for merchants and restaurateurs around the world, has released the latest version of its powerful restaurant solution: the Next Generation of Lightspeed Restaurant. This update, now available in the United States, revolutionizes restaurant operations by offering faster ordering and payments options on smartphones and by leveraging the power of data. New functionalities include: ‘Pay at Table’: Uniquely designed by Lightspeed, this simplifies group dining with smart and easy check splitting ‘Tap to Pay’ on iOS: Increases table turns by transforming every …

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— By George Lessmeister — 3 areas of margin pressure on restaurants.   Operating a restaurant can feel like a roller coaster ride. Revenue and volume plummeted during the pandemic and then climbed back to pre-COVID levels in 2022. Rising costs, however, are now squeezing profit margins. These ups and downs can make it difficult to plan. What’s the outlook for 2023? Supply Chain Challenges While supply chain bottlenecks are easing somewhat, they are expected to continue as a problem for the restaurant industry well into 2023. Some operators are …

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Marina Del Rey, Calif. — Citing unprecedented growth over the past year, Pegnato, the leader in connecting national roofing portfolio managers with pre-vetted top contractors, has expanded its executive team with the addition of Jason Domecq as vice president of project management and technical services. His years of roofing and contracting expertise with a focus on delivering outstanding customer service will help Pegnato to continue its leadership as a one-stop source of roofing services for national portfolio managers. Domecq comes to Pegnato with several years of recognized commercial roofing experience. …

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Mountain View, Calif. — Lily AI, a retail technology platform specializing in AI solutions for retailers and brands, has hired Avnish Patel to its executive team as chief operating officer, effective immediately. In this new role, Patel will be responsible for overall organizational excellence, scaling cross-functional capabilities, and cultivating partnerships and alliances to accelerate growth. He will advance the company’s mission to transform the retail industry through AI solutions that help retailers and brands improve customer experiences throughout their digital commerce touchpoints. Before joining Lily AI, Patel served as senior …

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Atlanta — Casey’s General Stores, Inc., a leading convenience store chain in the United States, will partner with RELEX Solutions to implement a unified space planning and supply chain solution. RELEX will service Casey’s 2,400+ stores and support the company’s growth plans. RELEX’s space planning and supply chain solutions will help reduce the volume of manual work and improve order accuracy on a store-by-store basis. For example, RELEX will enable Casey’s space planning team to utilize logic in a framework of business rules, which the solution will use to help …

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— By Dave Fraser —   Protecting facilities with AI gun detection technology.     The grim reality in today’s day and age is that active shooting incidents are on the rise. In fact, according to the FBI, active shooter incidents jumped more than 50% in 2021. And as we already saw with multiple mass shooting events in 2022, and 2023, the problem is not going away. This alarming trend is placing increased pressure on facilities to be ready in the event that a mass shooter walks through their doors. …

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Atlanta — US LBM, a leading distributor of specialty building materials in the United States, has hired Andrew Campbell to join its executive leadership team as executive vice president and chief information officer. Campbell brings 30 years of experience to US LBM, and as CIO is responsible for all aspects of US LBM’s technology platform and systems, including internal and external facing applications, cyber security, and data management and analysis. Campbell succeeds Joe Spagnoletti as US LBM’s CIO, who retired from the company earlier this year. Campbell will report directly …

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