— Interview with Carol L. Carey and Pamela M. Roberts — R&R: Where are you based, and how long has Superior been around? Carol Carey: Superior Facility Service Group, based in Kathleen, Georgia, is an 11-year-old family-owned company specializing in commercial maintenance and repair, bird control and prevention, and disaster restoration. We provide top-notch care for businesses of all sizes, ensuring accuracy, quick response times and unmatched value. Our mission is to enhance safety, efficiency and comfort in commercial properties. R&R: An FM company co-owned by two women in an …
facilities management
How Facility Maintenance Drives Success in Restaurants
When ranking the maintenance and repair challenges associated with everyday commercial real estate spaces — especially those that could just as easily be owned by smaller investors as by institutional capital — putting restaurants at the top of the list is a pretty easy argument to make. The issues that arise in retail stores or even offices usually aren’t as messy or varied as those that emerge in food-and-beverage operations, points out Bill Schaphorst, vice president of business development at MaintenX, a Tampa, Fla.-based company that provides “curb-to-roof” facility maintenance …
— Interview with Herman Wilkinson — R&R: Where is MaintenX based, and how long has it been in business? Herman Wilkinson: MaintenX is based out of Tampa, Florida. We have been in business for over 40+ years! R&R: You are the new chief operating officer of MaintenX — how long have you been with the company? I think I read that you worked your way up from previous positions in the organization. Wilkinson: I have been with MaintenX for 16+ years. Yes, I started as a regional service coordinator, and …
Colt: Signature Vendor Spotlight
— Interview with Tracy Gaw — R&R: Where is Colt based, and how long has the company been in business? Tracy Gaw: March 2023 until the present — so 1 year, 10 months. Colt is based in Dallas. R&R: Please describe its connection to MaintenX. Gaw: Colt has shared ownership and shared executive leadership with MaintenX. Our vision, principles, processes and overall mission are in line with MaintenX. R&R: You are the new vice president of service at Colt — how long have you been with the company? Gaw: I …
— By Caleigh Peterson — How Spice Village improved communication and store operations with two-way radios. With the retail industry facing more challenges than ever before, effective communication is crucial. A study published by the International Journal of Business Communication found that clear communication is correlated with higher sales performance. This is especially evident for the retail industry. To ensure a business runs smoothly, it’s essential for retail owners and managers to find solutions to address these issues. In the bustling heart of Waco, Texas, Spice Village, a sprawling retail …
— By Jay Fiske — Connected equipment lays the foundation. Happy New Year! Brick-and-mortar retailers are starting 2025 with the wind at their backs. According to worldwide commercial real estate services and investment company CBRE, average monthly foot traffic in top retail districts could surpass pre-pandemic levels by late this year. But whether getting more customers in the door will elevate stores’ top and bottom lines remains an open question. To capitalize on this foot traffic, facility managers must help their stores provide a great experience while controlling costs. Balancing …
Winter-Proofing Your Business: Essential Steps to Prepare Restaurants, Retail Stores for the Cold
Winter storms and plunging temperatures present special challenges to restaurants and retailers. To keep customers and employees comfortable until spring, operators should act now to winterize their properties and perform preventive maintenance before a crisis occurs. “When you know that winter is coming, it’s always better to be proactive than reactive,” says Michael Garcia, regional service manager in the Dallas office of Colt Facility Maintenance, a maintenance service provider. Winterization should begin before the cold sets in and while there is still time to address vulnerabilities discovered in buildings or …
— By Chris Jernigan — Meeting the evolving needs of the multi-site facilities sector. The landscape of multi-site facilities management is undergoing significant change. Looking ahead, it is crucial to anticipate and meet the evolving needs and expectations of customers. Companies are constantly seeking ways to distinguish themselves and enhance the customer experience. For facility leaders, this means being prepared to support new projects and ideas as they emerge. However, in focusing on the latest trends, we might sometimes overlook customers who do not fit into these advancements. I recently …
Miami — ResQ, a leading modern facility management platform, is shining a spotlight on the unsung heroes behind the success of restaurants and hospitality businesses this November with ‘Tradesgiving.’ To celebrate its vendors and their tradespeople, ResQ is offering a limited-time promotion for new vendor selections on the ResQ directory. Customers can enjoy 15% off (up to $100) their next work order when they choose a new vendor from November 1 through November 30, 2024. “Rising labor, inventory and repair costs make it increasingly difficult for hospitality operators to find …
— By Jenn Poultney — Best practices for stopping roof leaks before they start. An ounce of prevention is worth a pound of cure and that couldn’t be truer when it comes to managing facilities, especially on the roof. Keeping up with preventive maintenance and performing routine inspections can significantly reduce roof leaks and improve the health and longevity of a roof. Most roof warranties require scheduled maintenance or housekeeping to keep the warranty in good standing. Neglecting these activities or not properly documenting these activities can void a roof’s …