Industry Voices

Protecting Outdoor Diners

by Katie Lee November 16, 2022

— By Rob Reiter — A new law in California creates insurance incentives for installation of safety barriers to protect outdoor diners and other pedestrians. As outdoor dining and similar streetside venues became commonplace throughout the U.S. during the pandemic, so too did deaths and injuries from vehicles crashing into those diners and pedestrians. California Assemblymember Dr. Bill Quirk (D-20) saw the same trend in his state and introduced legislation that created incentives for installation of safety barriers in the context of outdoor dining and related activities …

November 16, 2022

Industry Voices vendors

In Service of Experience

by Katie Lee November 9, 2022

— By Cindy Price — Superpowers your business can’t ignore: customer service and customer experience. Are you aware that your business possesses superpowers? It’s true. Like Dorothy and the ruby slippers, you’ve had them all along. So what are these superpowers? Customer Service and Customer Experience. The two are direct contributors to your business’s success — and reputation. Attracting and retaining customers is always your goal. What helps you reach it are these unique to you superpowers. Although linked together, customer service and customer experience also possess notable differences. …

November 9, 2022

Industry Voices software/technology

Leaning In To Labor

by Katie Lee November 3, 2022

— By Ashik Ahmed — Scheduling hacks to foster a thriving workplace. Across industries, happy employees are likely to be more productive and yield favorable customer satisfaction rates in return. This is especially true for restaurants and retailers. Most hourly workers today juggle other responsibilities when they’re not clocked in — from attending classes to raising a family, or holding down another job. It’s crucial for employers to demonstrate empathy toward employees and meet them where they are. One of the most effective ways to accomplish this …

November 3, 2022

construction and design Industry Voices

Cultivate Wellness

by Katie Lee October 26, 2022

— By Jared Bradley — Anticipating the future of wellness F&B in construction. Participating in the wide world of architecture, design and construction takes on different meanings to each individual, especially when it comes to cultivating spaces that speak to each client’s ethos and purpose. The pinnacle of good commercial construction comes from marrying a brand’s concept with a design that meets the evolving needs of its industry –– in the case of food and beverage (F&B) spaces, we’re seeing an increasingly popular shift toward incorporating health and wellness …

October 26, 2022

Industry Voices property management

Valuable Coverage

by Katie Lee October 19, 2022

— By Doug Groves — Is your commercial property insured correctly? The world of property ownership has changed dramatically in recent years. With interest rates increasing, the overall cost of building materials going up, and the market value of properties also on the rise, it is more important than ever to know what’s covered in your insurance policy and what you are actually paying for . . . and if you are paying enough. More and more property owners who experience loss are shocked to learn after the fact …

October 19, 2022

construction and design Industry Voices retailers

The Rise of Micro Fulfillment Centers

by Katie Lee October 19, 2022

— By Balmiki Bhattacharya — Micro fulfillment centers are on the rise — and here to stay. The fundamental changes in consumer behavior have caused an essential shift in how items are delivered. The rise of e-commerce has transformed supply from its physical and limited state to a virtual state — which is “always available.” According to Digital Commerce 360, 68% of online shoppers cited fast shipping capabilities as the determining factor for placing an online order. Part of the solution for this lies within micro fulfillment centers …

October 19, 2022

energy management HVAC/R Industry Voices kitchen equipment lighting software/technology

Equipped for Efficiency

by Katie Lee October 12, 2022

— By Jason Roeder — Advancing restaurant and retail sustainability: the power of equipment data. Last March, the Securities and Exchange Commission (SEC) proposed new rules that will impact every publicly traded multi-unit retailer or restaurant. If the regulations are adopted, these organizations will have to disclose their greenhouse-gas emissions, climate goals and the effect of climate risks on their businesses. This development adds a new level of urgency for these sectors, which are already working to reduce their carbon footprint. It’s far from easy; a previous study cited …

October 12, 2022

flooring/floor care Industry Voices vendors

Facility Stair Safety

by Katie Lee September 29, 2022

— By Del Williams — More effectively preventing slips and falls on high-traffic stairs. New, high-tech epoxy formulation offers longer lasting traction, visual warnings at tread edges, and a tactile element to prevent slip-and-falls more effectively in high-traffic areas. In commercial facilities across the country, the most common technique for preventing slip-and-fall accidents on stairs is the application of non-skid adhesive tapes or epoxy coatings embedded with aggregate. The appeal of this approach is that untrained personnel can quickly and easily apply the protection. However, for high traffic stairways, …

September 29, 2022

Industry Voices software/technology

Moving to Innovation

by Katie Lee September 20, 2022

— By Rob Tedesco — The next digital frontier for restaurants. Brands have spent the past few years adapting to a digital-first mindset. They’ve reoriented their businesses toward programs like online ordering, invested in their tech stacks and started gathering first-party customer data But as the paradigm now truly shifts, and “outside the four walls” matters more, what’s missing from brands’ digital roadmaps? What will be the next major leaps in restaurant technology and digital guest experiences? Here, we discuss four ways in which digital tools help restaurants …

September 20, 2022

Industry Voices retailers software/technology

Channeling Commitment

by Katie Lee September 20, 2022

— By Kristin Naragon — Communicating a brand’s commitment to environmental impacts requires transparency in today’s omnichannel shopping landscape. More so than ever, consumers are inundated with choices. For any given product or service, they have a seemingly endless list of options to choose from — meaning they have the ability to choose to support corporations whose values align with their own. It happens more often than you may think; according to this Global B2C Survey conducted by our team, half of the 3,500 survey participants said …

September 20, 2022

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