Features

Out To Brunch

by Katie Lee December 7, 2022

— Interview with Jeff Sturgis — Another Broken Egg Cafe understands that people crave more in-person, meaningful experiences post-pandemic — and its new “New South” prototype meets people exactly where they want to be. Even before the pandemic, Another Broken Egg Cafe had a sense of where the industry was headed, and what its customers would want. In 2019, it launched a new prototype designed to elevate the in-person brunch experience, with an expanded outdoor patio, as well as a more robust off-premise dining business. The decisions …

December 7, 2022

Industry Voices

Gig Economy

by Katie Lee December 1, 2022

— By George Lessmeister — 6 reasons to ‘go gig’ — and give hourly workers the flexibility they want. Sitting at a restaurant we’ve all become more patient. We know staffing is tight. And we know the people who are working…are working hard. Still, there’s no doubt you’ve asked the question — where has everyone gone? Back in 2019, headlines were all about low unemployment, the gig workforce was growing, and things were great. Then came COVID. Our world got smaller. First, we all had to stay …

December 1, 2022

energy management Industry Voices lighting

Future of Lighting

by Katie Lee December 1, 2022

— By Sonja Berry — From LED retrofits to lighting controls and daylight harvesting, this is where efficient, cutting-edge commercial lighting is headed. It is well known that upgrading your company’s lighting system to LED greatly reduces energy consumption as well as utility bill costs. LEDs can save 60% to 80% over other energy saving or standard retail lighting. A straight replacement of halogen or incandescent bulbs with LEDs — called an “LED retrofit” — can dramatically reduce a building’s lighting energy consumption and thereby reducing utility bill …

December 1, 2022

construction and design disaster recovery Industry Voices roofing vendors

Proactive Protection

by Katie Lee November 16, 2022

— By Shawn Morrow — Proactive practices to protect your retail/restaurant roof when severe weather strikes. Severe weather events can be considered the Number 1 enemy to a commercial roof. Depending on where a building is located in the country, a roof can fall prey to snow and ice storms in the winter, high wind, hail and rainstorms in the spring and summer, and hurricanes in the fall. Unfortunately, severe weather events are on the rise due to global weather pattern changes. In fact, the EPA recently reported that …

November 16, 2022

Industry Voices parking lots restaurants

Protecting Outdoor Diners

by Katie Lee November 16, 2022

— By Rob Reiter — A new law in California creates insurance incentives for installation of safety barriers to protect outdoor diners and other pedestrians. As outdoor dining and similar streetside venues became commonplace throughout the U.S. during the pandemic, so too did deaths and injuries from vehicles crashing into those diners and pedestrians. California Assemblymember Dr. Bill Quirk (D-20) saw the same trend in his state and introduced legislation that created incentives for installation of safety barriers in the context of outdoor dining and related activities …

November 16, 2022

construction and design Cover Story From The Magazine retailers

Macy’s New Markets

by Katie Lee November 9, 2022

— By Katie Lee — To meet today’s retail consumers where they are, Macy’s offers a new smaller store format, expanded digital conveniences, and sustainable operations. Macy’s, the venerable New York-based department store chain we all know and love, is more than its storied 150-year history, more than its omnipresence in malls all over America, more than its countless Christmas tree lightings and Thanksgiving Day parades in New York and The Miracle on 34th Street movie. It’s a steady leader during unsteady times, an agent of change in a …

November 9, 2022

Industry Voices vendors

In Service of Experience

by Katie Lee November 9, 2022

— By Cindy Price — Superpowers your business can’t ignore: customer service and customer experience. Are you aware that your business possesses superpowers? It’s true. Like Dorothy and the ruby slippers, you’ve had them all along. So what are these superpowers? Customer Service and Customer Experience. The two are direct contributors to your business’s success — and reputation. Attracting and retaining customers is always your goal. What helps you reach it are these unique to you superpowers. Although linked together, customer service and customer experience also possess notable differences. …

November 9, 2022

Industry Voices software/technology

Leaning In To Labor

by Katie Lee November 3, 2022

— By Ashik Ahmed — Scheduling hacks to foster a thriving workplace. Across industries, happy employees are likely to be more productive and yield favorable customer satisfaction rates in return. This is especially true for restaurants and retailers. Most hourly workers today juggle other responsibilities when they’re not clocked in — from attending classes to raising a family, or holding down another job. It’s crucial for employers to demonstrate empathy toward employees and meet them where they are. One of the most effective ways to accomplish this …

November 3, 2022

construction and design Industry Voices

Cultivate Wellness

by Katie Lee October 26, 2022

— By Jared Bradley — Anticipating the future of wellness F&B in construction. Participating in the wide world of architecture, design and construction takes on different meanings to each individual, especially when it comes to cultivating spaces that speak to each client’s ethos and purpose. The pinnacle of good commercial construction comes from marrying a brand’s concept with a design that meets the evolving needs of its industry –– in the case of food and beverage (F&B) spaces, we’re seeing an increasingly popular shift toward incorporating health and wellness …

October 26, 2022

Industry Voices property management

Valuable Coverage

by Katie Lee October 19, 2022

— By Doug Groves — Is your commercial property insured correctly? The world of property ownership has changed dramatically in recent years. With interest rates increasing, the overall cost of building materials going up, and the market value of properties also on the rise, it is more important than ever to know what’s covered in your insurance policy and what you are actually paying for . . . and if you are paying enough. More and more property owners who experience loss are shocked to learn after the fact …

October 19, 2022

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