software/technology

Sprouts Farmers Market Opens 400th Store; Appoints New Chief Technology Officer

by Katie Lee September 12, 2023

Phoenix — Sprouts Farmers Market, one of the largest and fastest growing specialty retailers of fresh, natural and organic food in the United States, has opened its 400th store. Its newest store opened on Sept. 8 in Haddon Township, N.J. As a part of Sprouts’ 5-year plan, it remains committed to a robust growth strategy, aiming to expand 10% year over year. “Following the unveiling of our 399th store in Rialto, Calif., and now, on the opposite coast, our 400th store celebrates its opening in Haddon Township, N.J.,” says Jack …

September 12, 2023

News Product Spotlight restaurants software/technology vendors

Toast Launches New Tech Solution for Cafes and Bakeries

by Katie Lee September 12, 2023

Boston — Toast, an all-in-one technology platform built for restaurants, has launched ‘Toast for Cafes & Bakeries’ — a new solution designed to help cafes, coffee shops and bakeries add new revenue streams, speed up service with faster workflows, meet guests where they are and grow their business. Catering Online Ordering and Restaurant Retail are among the new features that cafes, bakeries and all other restaurant types Toast serves can benefit from using. Toast for Cafes & Bakeries builds on recent launches from Toast that introduce functionality tailored for specific …

September 12, 2023

News people restaurants software/technology vendors

Toast Announces COO/CEO Leadership Transition

by Katie Lee September 6, 2023

Boston — Toast, the all-in-one digital technology platform built for restaurants, has promoted Aman Narang to CEO, effective January 1, 2024. Narang has served as Toast’s co-president since December 2012 and chief operating officer since June 2021. He will take over as CEO from Chris Comparato, who has served as CEO since February 2015. Both Comparato and Narang will remain on the board. Since co-founding the company in his basement in 2011 alongside Steve Fredette and Jonathan Grimm, Narang has been in instrumental leadership roles across the company as it …

September 6, 2023

News retailers software/technology supply chain

Crate & Barrel Unveils New Plan to Invest in Technology, Talent and Infrastructure

by Katie Lee September 5, 2023

Chicago — Crate & Barrel Holdings, Inc. (CBH) has unveiled a multi-year investment plan to pave the future for continued growth across the organization centered on the customer experience. Through significant investments in talent, technology and infrastructure, CBH is committing to delivering a seamless, premium and personalized customer experience through a digital-first operating model and modern technology foundation. “We have learned so much over the past 3 years as we have navigated through both a global pandemic and a supply chain crisis,” says Janet Hayes, CEO of Crate & Barrel …

September 5, 2023

News software/technology vendors

GapMaps Enters the U.S. & Canada, Assisting Foodservice & Fitness Brands in Location Selection

by Katie Lee September 1, 2023

Melbourne, Australia — Continuing its global expansion, cloud-based mapping software specialists GapMaps has launched in the U.S. and Canada, driven by customer demand to access its location intelligence platform in these two markets. GapMaps Live provides more than 500 brands, including McDonald’s, KFC, Starbucks and Burger King, with a comprehensive view of their networks and insights to inform their global store location strategies across 25 countries. “Global brands in fast food, café and fitness sectors can now use a single platform to access accurate population, demographics and competitor intel along …

September 1, 2023

Industry Voices restaurants software/technology vendors

A Delicate Balance

by Katie Lee August 30, 2023

— By Savneet Singh — Balancing automation and workforce: navigating the future of restaurants. In an era of shrinking workforces and rising costs, the restaurant industry faces significant challenges in maintaining operational efficiency and profitability while delivering exceptional customer experiences. Many establishments have implemented automation — including robots and artificial intelligence (AI) — to address these pain points and supplement their human workforce. While automation enhances productivity and streamlines operations, restaurants must balance relying on technology and prioritizing the hiring/retention of employees. A Growing Need for Automation In a labor-driven, …

August 30, 2023

News restaurants software/technology vendors

Checkers and Rally’s Rolls Out Hi Auto’s First-Ever Spanish Language Drive-Thru Voice AI Ordering

by Katie Lee August 21, 2023

Dayton, Ohio — Hi Auto and Checkers and Rally’s Drive-in Restaurants have added Spanish drive-thru voice AI ordering, representing a milestone development both for the QSR industry and for North America’s more than 50 million Spanish and bilingual speakers. Already operational at more than 350 of the restaurant group’s locations, Hi Auto’s is the world’s most widely deployed drive-thru voice AI ordering technology. Following beta testing over the past 2 months at five of its drive-thrus, Checkers and Rally’s is ready to expand the Spanish drive-thru voice AI rollout to …

August 21, 2023

construction and design kitchen equipment News remodels restaurants software/technology

Wendy’s Builds Upon Global Next Gen Design with New High-Capacity Kitchen

by Katie Lee August 15, 2023

Dublin, Ohio — The Wendy’s Company is opening its first Global Next Gen restaurants, while also finalizing a new Global Next Gen High-Capacity Kitchen design option for the highest customer demand. Both digital-first designs were created to enhance customer, crew and franchisee experiences, accelerating growth across Wendy’s® global restaurant footprint. Since unveiling the Global Next Gen restaurant design standard less than 1 year ago, the first Wendy’s Global Next Gen restaurants are now open in Kansas and Oklahoma, with more than 200 Global Next Gen restaurants slated to open through …

August 15, 2023

facilities management News software/technology vendors

Tango, Provider of Cloud-Based Real Estate and FM Software, Acquires WatchWire

by Katie Lee August 10, 2023

Dallas and New York City — Tango, a leading provider of cloud-based real estate and facilities management software, has acquired WatchWire, an industry leader in data and analytics that helps companies reduce emissions and energy expenses while simplifying sustainability and carbon reporting. The transaction further extends Tango’s position as a global leader in the real estate and facilities management space, enabling companies to meet their energy management and sustainability goals. WatchWire’s leadership team will join Tango; financial terms of the private transaction were not disclosed. “Faced with a rapidly changing …

August 10, 2023

News retailers software/technology vendors

MAPCO Partners with Grabango to Open 2nd Checkout-Free Store

by Katie Lee July 27, 2023

Berkeley, Calif. — MAPCO has launched its second checkout-free store. The Grabango-powered MAPCO store is located in Nashville, Tenn., and allows shoppers to skip the line instead of waiting to check out. “We’re thrilled to bring Grabango’s seamless checkout experience to additional Nashville customers, who want quick and efficient visits,” says Frederic Chaveyriat, CEO of MAPCO. “We are seeing an increasing number of our shoppers opt for this faster, convenient checkout option.” A leading checkout-free technology provider for large-scale store chains, Grabango uses computer vision to eliminate two of the …

July 27, 2023

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