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Smalls Sliders® Appoints Vice President of Technology

by Katie Lee

Atlanta — Smalls Sliders, a cheeseburger sliders QSR concept, appoints Kris Douglas as its vice president of technology. In this role, Douglas will leverage his extensive experience as a technology thought leader in the QSR industry to lead the brand’s technology strategy development and planning while also managing its digital presence. “Smalls Sliders has taken the restaurant industry by storm with just a handful of existing locations. I’m excited to introduce innovative technological solutions that will further enhance the customer experience and operational efficiencies as we grow to be a …

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Newspeoplerestaurantssoftware/technology

Golden Corral Names New CIO

by Katie Lee

Raleigh, N.C. — Golden Corral is proud to welcome Dawn Gillis as its new chief information officer. With more than 20 years of experience in the restaurant, hospitality and consumer goods industries, Gillis has proven to be a forward thinker while consistently delivering results. As CIO, she is tasked with leading Golden Coral’s digital growth strategy while modernizing its technology stack. “We are excited to welcome Dawn to the Golden Corral family and believe her depth of technological knowledge and outstanding leadership experience makes her the right person to help …

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facilities managementNewssoftware/technologyvendors

ServiceChannel Teams Up with Accruent

by Katie Lee

Pleasanton, Calif. — ServiceChannel, a leading platform for facilities and asset performance, has formed a strategic partnership with Accruent, a leading provider of real estate and workplace management software. The two operating companies of Fortive Corporation have combined their best-of-breed solutions into a powerful Integrated Workplace Management System (IWMS) for multi-site business operators that automates important processes around commercial real estate, construction, leases, facilities and assets. “There’s no other software portfolio in the world like ours to meet the needs of multi-unit real-estate operators. Fortive is committed to offering world-class …

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facilities managementNewsrestaurantssecurity/loss preventionsoftware/technologyvendors

BRIX Holdings Chooses Interface to Streamline Network and Security Operations

by Katie Lee

St. Louis — Interface Systems, a leading managed service provider of business security, actionable insights and purpose-built networks for multi-location businesses, has been selected by BRIX Holdings, a leading multi-brand franchising company that specializes in the “better-for-you” QSR segment, to deploy managed network, business voice, PCI compliance, business security and business intelligence solutions for all their franchise locations, including Red Mango Cafe, Smoothie Factory + Kitchen, Souper Salad, Orange Leaf, Humble Donut Co, Greenz, Friendly’s and Pizza Jukebox. Interface’s solutions enable BRIX to offer its franchisees a modern and proven …

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Newsrestaurantssoftware/technologyUncategorizedvendors

Lightspeed Reimagines How U.S. Customers Run Front-Of-House Operations

by Katie Lee

Montréal — Lightspeed Commerce Inc., a one-stop commerce platform for merchants and restaurateurs around the world, has released the latest version of its powerful restaurant solution: the Next Generation of Lightspeed Restaurant. This update, now available in the United States, revolutionizes restaurant operations by offering faster ordering and payments options on smartphones and by leveraging the power of data. New functionalities include: ‘Pay at Table’: Uniquely designed by Lightspeed, this simplifies group dining with smart and easy check splitting ‘Tap to Pay’ on iOS: Increases table turns by transforming every …

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Newsrestaurantssoftware/technology

Panera Launches Drive-Thru Pick-Up Nationwide

by Katie Lee

St. Louis — On May 31, Panera launched Drive-Thru Pick-Up nationwide, combining the ease of the digital ordering experience with the comfort and convenience of the drive-thru window. Guests can now choose the Drive-Thru Pick-Up option when ordering ahead on the Panera app or website. Panera bakery-cafes featuring Drive-Thru Pick-Up will still offer the traditional Drive-Thru experience with the ability to order at the Drive-Thru screen. With Drive-Thru Pick-Up, guests who order ahead can simply announce their name at the speaker and pull ahead to the window — which allows …

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Newspeopleretailerssoftware/technologyvendors

Retail Tech Platform Lily AI Appoints New Chief Operating Officer

by Katie Lee

Mountain View, Calif. — Lily AI, a retail technology platform specializing in AI solutions for retailers and brands, has hired Avnish Patel to its executive team as chief operating officer, effective immediately. In this new role, Patel will be responsible for overall organizational excellence, scaling cross-functional capabilities, and cultivating partnerships and alliances to accelerate growth. He will advance the company’s mission to transform the retail industry through AI solutions that help retailers and brands improve customer experiences throughout their digital commerce touchpoints. Before joining Lily AI, Patel served as senior …

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Industry Voicesrestaurantsretailerssoftware/technology

Essential Convenience

by Katie Lee

— By Bart Waldeck —   Retailers will need to embrace creative innovations in order to thrive in 2023 and beyond.   The retail landscape doesn’t look like it used to anymore — from buy online, pickup in store (BOPIS) and curbside delivery, to touchless shopping and scan-and-go checkouts, retail shopping trends have dramatically changed, both out of necessity due to the pandemic and evolving consumer preferences. Since COVID-19, retailers have had to shift store layouts, rethink operations and leverage new technologies to offer customers an innovative — and seamless …

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Newsretailerssoftware/technologysupply chain

Walmart Opens First Market Fulfillment Center in Arkansas

by Katie Lee

Bentonville, Ark. — Walmart opened its first high-tech Market Fulfillment Center in Arkansas at Store 100 located at 406 S. Walton Blvd. in Bentonville in May, underlining the retailer’s strategic move toward expanding the use of its stores as fulfillment centers to enhance the shopping experience for customers everywhere. The market fulfillment center in Bentonville, Ark., is the first in the state. It’s the second nationwide, with the first being a proof of concept located at Store #2142 in Salem, N.H. Walmart plans to continue opening MFCs in select stores …

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Industry Voicessecurity/loss preventionsoftware/technologyvendors

Threat Detection + Rapid Response

by Katie Lee

— By Dave Fraser —   Protecting facilities with AI gun detection technology.     The grim reality in today’s day and age is that active shooting incidents are on the rise. In fact, according to the FBI, active shooter incidents jumped more than 50% in 2021. And as we already saw with multiple mass shooting events in 2022, and 2023, the problem is not going away. This alarming trend is placing increased pressure on facilities to be ready in the event that a mass shooter walks through their doors. …

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