Features

— By Chris Jernigan — Meeting the evolving needs of the multi-site facilities sector. The landscape of multi-site facilities management is undergoing significant change. Looking ahead, it is crucial to anticipate and meet the evolving needs and expectations of customers. Companies are constantly seeking ways to distinguish themselves and enhance the customer experience. For facility leaders, this means being prepared to support new projects and ideas as they emerge. However, in focusing on the latest trends, we might sometimes overlook customers who do not fit into these advancements. I recently …

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— By Jenn Poultney — Best practices for stopping roof leaks before they start. An ounce of prevention is worth a pound of cure and that couldn’t be truer when it comes to managing facilities, especially on the roof. Keeping up with preventive maintenance and performing routine inspections can significantly reduce roof leaks and improve the health and longevity of a roof. Most roof warranties require scheduled maintenance or housekeeping to keep the warranty in good standing. Neglecting these activities or not properly documenting these activities can void a roof’s …

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Bill Schaphorst Holiday Shopping Maintenance

The holiday season can present an existential challenge for retailers, testing the skills and endurance of marketing and sales teams in a six-week race to reach revenue targets by the end of the year. It is not a time to inconvenience customers and staff with building maintenance or repairs. “There’s a reason they call it Black Friday,” says Bill Schaphorst, vice president of business development at MaintenX, a commercial facility maintenance and repair company. “Because of the surge in traffic and sales on the fourth Friday in November, that typically …

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— By Katie Lee — PREIT is redefining the role of malls by transforming them into vibrant community hubs. As a premier developer and operator of retail and entertainment destinations all over the country, in some of the most sought-after, high barrier-to-entry MSAs, PREIT has long understood the importance of creating a “sense of place.” But with more than 6 decades of experience and a foresight to see beyond the traditional malls or power centers of its early years, today PREIT and its 17 premier properties offer so much more …

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— By Del Williams — Advanced Emergency Responder Communication Enhancement Systems (ERCES) eliminate potential dead zones in commercial buildings to help first responders stay connected. First responders such as fire, EMS and police depend on reliable two-way radio communication when lives and property are at risk. That’s not always an easy task in many buildings. In-building radio signals are often absorbed or blocked by structures that are larger, underground or constructed of concrete or metal. Additionally, building features designed to create more sustainable facilities such as low-E glass windows can …

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— By John Wright — Savvy retailers are finding innovative ways to boost efficiency. Modern building management systems can control everything from locked doors and temperature settings, to lighting and even audio and ambiance in today’s retail environments. But can they do more? Some retail leaders think so and are employing new strategies to gain a competitive advantage. “Dark deliveries” have emerged as one such strategy for optimizing efficiency and streamlining operations. This refers to an approach that allows retail stores to receive shipments during off-hours when operations are minimal …

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Mike Garcia Colt Car Strike quote from article

By the time you finish reading this article, somewhere in the United States, a car will have run over the curb of a busy road, crossed the sidewalk and crashed into a retail space. “There’s not a doubt in my mind that somebody is driving into a storefront right now,” says Jessica Suazo, regional service manager for Colt Facility Maintenance, based in Dallas. Suazo’s company specializes in systems of bollards that protect buildings from these collisions. Also, for buildings not properly protected from collisions, companies like Colt provide emergency services. …

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— By David Shove-Brown, Robert Ervin & Katy Curtis — Expert strategies for aesthetic, functional and sustainable spaces. In recent years, there has been a noticeable shift in dining preferences, with more people gravitating toward outdoor environments rather than traditional indoor atmospheres, largely influenced by the pandemic even years later. This is evident across various settings, from bustling sidewalk cafes to outdoor-themed restaurants and even rooftop gardens and bars. Designing outdoor dining spaces has evolved into an art form that balances aesthetics, functionality and a strong connection with one’s surroundings. …

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— By Katie Lee — Mountain Mike’s Pizza, a Newport Beach, California-based family-style pizza chain for more than 45 years, continues to scale the heights toward the peak of franchise success. Born out of the Bay Area in 1978, Mountain Mike’s Pizza started franchising in 1981 and grew steadily and regionally over the ensuing decades. More recently, Chris Britt and Ed St. Geme, former multi-unit Burger King franchisees and Stanford alumni who frequented the chain in college, came along and shook things up. In 2017, the pair acquired the company …

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Bill Earl Roof Preventative Maintenance quote

For retail and restaurant facility owners, a proactive roofing maintenance strategy is essential to prevent costly issues down the line, says Bill Earl, director of roofing operation at MaintenX. “You just spent $200,000 on a roof. Preventive maintenance is about protecting that investment,” he explains. Many roofing issues are not caused by material failures but by external factors like mishandling equipment or damage from storm debris. Earl emphasizes that routine maintenance can prevent small problems from escalating into major repairs. For restaurants, where foot traffic on roofs is common, damage …

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