Tuesday, September 16, 2025
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Industry Voicesparking lotsrestaurants

Protecting Outdoor Diners

by Katie Lee

— By Rob Reiter —   A new law in California creates insurance incentives for installation of safety barriers to protect outdoor diners and other pedestrians.     As outdoor dining and similar streetside venues became commonplace throughout the U.S. during the pandemic, so too did deaths and injuries from vehicles crashing into those diners and pedestrians. California Assemblymember Dr. Bill Quirk (D-20) saw the same trend in his state and introduced legislation that created incentives for installation of safety barriers in the context of outdoor dining and related activities …

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construction and designCover StoryFrom The Magazineretailers

Macy’s New Markets

by Katie Lee

— By Katie Lee — To meet today’s retail consumers where they are, Macy’s offers a new smaller store format, expanded digital conveniences, and sustainable operations.   Macy’s, the venerable New York-based department store chain we all know and love, is more than its storied 150-year history, more than its omnipresence in malls all over America, more than its countless Christmas tree lightings and Thanksgiving Day parades in New York and The Miracle on 34th Street movie. It’s a steady leader during unsteady times, an agent of change in a …

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Industry Voicesvendors

In Service of Experience

by Katie Lee

— By Cindy Price — Superpowers your business can’t ignore: customer service and customer experience.   Are you aware that your business possesses superpowers? It’s true. Like Dorothy and the ruby slippers, you’ve had them all along. So what are these superpowers? Customer Service and Customer Experience. The two are direct contributors to your business’s success — and reputation. Attracting and retaining customers is always your goal. What helps you reach it are these unique to you superpowers. Although linked together, customer service and customer experience also possess notable differences. …

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Industry Voicessoftware/technology

Leaning In To Labor

by Katie Lee

— By Ashik Ahmed —   Scheduling hacks to foster a thriving workplace.     Across industries, happy employees are likely to be more productive and yield favorable customer satisfaction rates in return. This is especially true for restaurants and retailers. Most hourly workers today juggle other responsibilities when they’re not clocked in — from attending classes to raising a family, or holding down another job. It’s crucial for employers to demonstrate empathy toward employees and meet them where they are. One of the most effective ways to accomplish this …

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construction and designIndustry Voices

Cultivate Wellness

by Katie Lee

— By Jared Bradley — Anticipating the future of wellness F&B in construction.   Participating in the wide world of architecture, design and construction takes on different meanings to each individual, especially when it comes to cultivating spaces that speak to each client’s ethos and purpose. The pinnacle of good commercial construction comes from marrying a brand’s concept with a design that meets the evolving needs of its industry –– in the case of food and beverage (F&B) spaces, we’re seeing an increasingly popular shift toward incorporating health and wellness …

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Industry Voicesproperty management

Valuable Coverage

by Katie Lee

— By Doug Groves — Is your commercial property insured correctly?   The world of property ownership has changed dramatically in recent years. With interest rates increasing, the overall cost of building materials going up, and the market value of properties also on the rise, it is more important than ever to know what’s covered in your insurance policy and what you are actually paying for . . . and if you are paying enough. More and more property owners who experience loss are shocked to learn after the fact …

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construction and designIndustry Voicesretailers

The Rise of Micro Fulfillment Centers

by Katie Lee

— By Balmiki Bhattacharya —   Micro fulfillment centers are on the rise — and here to stay.   The fundamental changes in consumer behavior have caused an essential shift in how items are delivered. The rise of e-commerce has transformed supply from its physical and limited state to a virtual state — which is “always available.” According to Digital Commerce 360, 68% of online shoppers cited fast shipping capabilities as the determining factor for placing an online order. Part of the solution for this lies within micro fulfillment centers …

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energy managementHVAC/RIndustry Voiceskitchen equipmentlightingsoftware/technology

Equipped for Efficiency

by Katie Lee

— By Jason Roeder — Advancing restaurant and retail sustainability: the power of equipment data.   Last March, the Securities and Exchange Commission (SEC) proposed new rules that will impact every publicly traded multi-unit retailer or restaurant. If the regulations are adopted, these organizations will have to disclose their greenhouse-gas emissions, climate goals and the effect of climate risks on their businesses. This development adds a new level of urgency for these sectors, which are already working to reduce their carbon footprint. It’s far from easy; a previous study cited …

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Cover StoryFrom The Magazinepeoplerestaurants

Leading Ladies

by Katie Lee

— By Paige Ward —   Women who lead from executive-level positions are bringing much needed diversity, strength and stability to a rebounding restaurant industry during uncertain times.     With the quick-service restaurant industry drastically shifting as a result of post-pandemic consumer trends, many brands are searching for innovative ideas that will keep up with the rapid change of pace. Four brands — Mongolian Concepts, Wetzel’s Pretzels, On the Border and Salata — are altering the very way their corporate suites think by diversifying their teams to place more …

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flooring/floor careIndustry Voicesvendors

Facility Stair Safety

by Katie Lee

— By Del Williams — More effectively preventing slips and falls on high-traffic stairs.   New, high-tech epoxy formulation offers longer lasting traction, visual warnings at tread edges, and a tactile element to prevent slip-and-falls more effectively in high-traffic areas. In commercial facilities across the country, the most common technique for preventing slip-and-fall accidents on stairs is the application of non-skid adhesive tapes or epoxy coatings embedded with aggregate. The appeal of this approach is that untrained personnel can quickly and easily apply the protection. However, for high traffic stairways, …

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