Sunday, July 6, 2025
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construction and designIndustry Voicesjan/sanProduct Spotlightremodelsrestroom cleaningsoftware/technologyvendors

Rest & Recharge

by Katie Lee

— By Cassie Keeler — Case study: How The Battery Atlanta™ renovated its restrooms to be more durable and well-functioning. The Battery Atlanta™ is a bustling and unprecedented entertainment experience situated alongside Truist Park — a haven for baseball fans. Spanning 2.25 million square feet, The Battery Atlanta combines numerous restaurants, stores, parks and entertainment venues and is open to the public 365 days a year, not just on game days. The Challenge The design team was tasked with transforming a parking manager’s office and two unisex restrooms into a …

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Industry Contentsecurity/loss preventionsoftware/technologyVendor Spotlightvendors

Salto North America: Signature Vendor Spotlight

by Katie Lee

— Interview with John Wright — R&R: Where are you based, and how long has Salto been operating? John Wright: Salto, along with Gantner and Vintia, comprise SALTO WECOSYSTEM. Salto develops world-class hardware and networked, cloud and mobile access control platforms. With global headquarters in Spain, and North America headquarters in the Atlanta area, Salto is used daily by 40 million users in over 40,000 installations via 8.1 million access points. Salto has been providing access control solutions since 2001. R&R: What is your name and title? How long have …

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franchise developmentIndustry Voicesrestaurants

Building A Legacy

by Katie Lee

— By Jim Myers — Why I chose to go into business with my family as a Rita’s franchisee. As a seasoned restaurant executive with 41 years at Burger King, where I led operations, franchising and development for North America, I was ready for a new experience that would make a meaningful impact in my community and my family. I was introduced to Rita’s Italian Ice & Frozen Custard by the brand’s CEO, Linda Chadwick, whom I had worked with at Burger King. After exploring the franchise opportunity, I knew …

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Industry Contentparking lotsVendor Spotlightvendors

Rose Paving: Signature Vendor Spotlight

by Katie Lee

— Interview with Jaron Srain — R&R: Where are you based and how long has Rose Paving been in business? Jaron Srain: Rose Paving, headquartered in the greater Chicago area, was founded in 1974 as a paving and sealcoating company serving the south side of Chicago. Over the past 50 years, we’ve grown significantly, expanding to 35 offices across the country through strategic growth and a dedication to quality service. R&R: What is your name and title, and how long have you been with Rose Paving? Srain: Jaron Srain, president …

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construction and designCover Storyfranchise developmentFrom The Magazinerestaurants

Southern Hospitality

by Katie Lee

— By Katie Lee — Krystal sets the stage for new growth by focusing on fundamentals: people, processes and prototypes. Atlanta-based Krystal, the second-oldest fast-food chain in the U.S. — and the original home of the slider in the South — is forging a comeback. As it modernizes with new store layouts, technologies and processes, the heritage QSR brand also honors its 92-year history by embracing its roots and prioritizing “good old-fashioned hospitality” and people-first strategies. Leading this brand reinvention is Amanda Hyde, who was promoted to senior vice president …

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John Catanese Preventative Maintenance quote
Content Partnerexterior services/landscapingfacilities managementHVAC/RIndustry Contentkitchen equipmentkitchen exhaust/grease controllightingparking lotsplumbingproperty managementrestaurantsretailerswaste management/recycling

11 Preventive Maintenance Services Retailers, Restaurants Need

by Sarah Daniels

Restaurants and retailers move fast. There’s no time for unexpected maintenance issues to slow you down. Preventive maintenance (PM) programs can help you avoid disruptions. “For retailers and restaurants, preventive maintenance programs are vital, but often overlooked,” says John Catanese, senior vice president at Chain Store Maintenance, an MCS Company. “They ensure your business can provide the best service to your customers consistently, safely, efficiently and cost effectively.” Why PM Matters Preventive maintenance delivers several key advantages: Enhanced reliability. By addressing minor issues before they escalate, you can prevent unexpected …

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Industry Voicesrestaurants

Need a Skilled Workforce?

by Katie Lee

— By George Lessmeister — Navigating staffing trends for 2025. As 2024 wound down and the new year came into view, we asked our managers across the country for their insights about what’s happening in staffing. They were asked similar questions that resulted in some consistent trends. The team also offered input about how retail and restaurant business owners can navigate the sometimes-tricky waters of staffing while continuing to provide high level customer service. While regional variations exist, these are the trends our managers identified most consistently. Budget Consciousness From …

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exterior services/landscapingIndustry Voicesparking lotsvendors

Smarter Solutions

by Katie Lee

— By Bob Zaprzal — The benefits of comprehensive pavement assessments. In retail and restaurants, a customer’s experience starts long before they enter the building and continues after they leave. Parking lots, sidewalks and other pavement features create critical first and last impressions. This article will explore ways in which to redefine pavement services through innovative, systematic property assessments. A tailored pavement maintenance plan not only protects your brand reputation but also enhances customer satisfaction, increases safety and saves money over time. Why Pavement Maintenance Matters Picture pulling into a …

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HVAC/RIndustry Voicesrestaurantsvendors

Warming Up Winter

by Katie Lee

— By Jaime Tuinstra — How infrared heat can help fill your restaurant and breweries’ seats. As the days grow shorter and temperatures begin to drop, service or entertainment establishments that utilize outdoor seating areas face a challenge: How to keep guests comfortable and extend the outdoor dining season. Providing comfortable al fresco dining or social options, even when temperatures drop, can significantly boost revenue and customer satisfaction. Thus, in lieu of hoodies or jackets, when there’s a nip in the air, addressing comfort proactively is essential for customer satisfaction …

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exterior services/landscapingfacilities managementIndustry Contentpest controlVendor Spotlightvendors

Superior Facility Service Group: Signature Vendor Spotlight

by Katie Lee

— Interview with Carol L. Carey and Pamela M. Roberts — R&R: Where are you based, and how long has Superior been around? Carol Carey: Superior Facility Service Group, based in Kathleen, Georgia, is an 11-year-old family-owned company specializing in commercial maintenance and repair, bird control and prevention, and disaster restoration. We provide top-notch care for businesses of all sizes, ensuring accuracy, quick response times and unmatched value. Our mission is to enhance safety, efficiency and comfort in commercial properties. R&R:  An FM company co-owned by two women in an …

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