— By Jeff Rabbitt and Ruba Younan — A case study in restaurant design authenticity. The past couple of years have been marked by a shift in restaurant design towards authentic environments that reflect their surrounding context, people and culture. Rather than just great food and service, customers are increasingly drawn to places that offer experiences, connection and history. Yet not all locations are conducive to authenticity and sites boasting a rich history are indisputably advantaged. Such is the case with the renovation of 118 W. Chapman, a century-old …
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— By Patrick Scheb — Keeping customers safe and happy: It all starts with a clean restroom. Does anyone know a restaurant that is following social distancing?” “Are there retailers that are taking safety precautions seriously?” “Which businesses are offering outdoor experiences?” Social media conversations like the ones on Facebook above are a telling sign of how customer actions and decision-making are drastically different in 2020. We know that customers’ motivations and challenges changed in the past 5 months and retailers and business owners need to tackle …
— By Frederic Perreault — Hand hygiene is a two-part process. While COVID-19 has brought the importance of hand washing to the forefront of discussions about how to stop the spread of germs and bacteria, a critical element of the hand hygiene process is not being discussed. As the global society works to eradicate the COVID-19 virus and toward a future beyond this current pandemic, it is crucial that we understand how proper hand hygiene prevents the spread of bacteria, viruses and other infections. Scrubbing your hands with …
— By Julie Fields — With cooler temperatures on the horizon, restaurants will be forced to find indoor dining solutions. Restaurants have been through the wringer since the Coronavirus pandemic reached the United States earlier this year. We have seen new trends that we never would have imagined, such as an increase in takeout from traditional dine-in restaurants. Many restaurants have also seen a huge surge in outdoor dining, as many customers feel safer sitting in the open air. However, as winter approaches and temperatures begin to drop, outdoor …
— By Patricia Hottel, BCE — All pests will have certain environmental preferences and survival needs. When the right conditions are met, pests thrive. Sanitation, employee practices, facility processes, and structural and equipment design can either hinder or help pest’s survival. In fact, not all areas within a facility will meet the needs of the pest equally and certain areas will have a higher risk for pest development than others. Here is a list of some of the 10 most common areas of pest activity by product type, structural …
— Interview with Patricia Perry, Vice President, Franchise Development, Edible — Edible was ready when the pandemic hit. When the pandemic hit, Edible was ready. It already had a dedicated delivery model, made possible by a robust fleet of refrigerated trucks; it had multiple omnichannel platforms customers could use to interact with the brand; its fruit arrangements and chocolate treats offered a way to say “we’re thinking of you” to friends or relatives you could not visit in person. Also working in Edible’s favor? A talented support team and …
— By Nelson Salas — Commercial vs. residential plumbing: A business owner’s guide to hiring the right professional. Nowadays, navigating the plumbing world has become increasingly easy. Referral sites such as Angie’s List, Craigslist, Offerup and Thumbtack create numerous opportunities to locate a plumber in your area. The issue isn’t finding a plumber more so than hiring the right plumber for the job. Here are a few things to consider to ensure you find the plumber that meets your commercial needs. Don’t Assume Every Plumber is Equal Residential plumbers …
— By Phil Thomas — Air curtains with COVID-19 disinfection: How to present stores and restaurants that customers are confident to enter during a pandemic. Confidence is one game-changing factor restaurants and retailers must restore to regain patrons and employees amid the COVID-19 pandemic. Facility operators should take sanitization actions and promote them as part of their COVID-19 response. Outdoor dining, curbside service and pickup, masks, shields and social distancing have instilled some confidence and brought back a few patrons that have shopped online or eaten at home since …
— By John Goetz — Removing the fear from food: foodborne illness and prevention best practices. Foodborne illnesses can wreak havoc on the foodservice industry and its patrons. One in 10 people fall ill every year from eating contaminated food, and 420,000 people die worldwide annually as a result. Outside of the human impact, the financial cost of these incidents is also immense. According to a study by researchers at John Hopkins Bloomberg School of Public Health, an outbreak at a fast food restaurant could cost between $3,968 and …
— By Steve Peldiak — Hurricane response during COVID-19. This is one of the most active seasonal forecasts that NOAA has produced in its 22-year history of hurricane outlooks,” says U.S. Secretary of Commerce Wilbur Ross. “We encourage all Americans to do their part by getting prepared, remaining vigilant and being ready to take action when necessary.” The unprecedented 2020 hurricane season coupled with COVID-19 brings unique challenges to disaster and tropical storm preparedness. How do you keep your personnel and your properties safe during a pandemic? Advanced planning …