The holiday season can present an existential challenge for retailers, testing the skills and endurance of marketing and sales teams in a six-week race to reach revenue targets by the end of the year. It is not a time to inconvenience customers and staff with building maintenance or repairs. “There’s a reason they call it Black Friday,” says Bill Schaphorst, vice president of business development at MaintenX, a commercial facility maintenance and repair company. “Because of the surge in traffic and sales on the fourth Friday in November, that typically …
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Smart Roofing Strategies Help Retail, Restaurant Facility Owners Trim Costs
For retail and restaurant facility owners, a proactive roofing maintenance strategy is essential to prevent costly issues down the line, says Bill Earl, director of roofing operation at MaintenX. “You just spent $200,000 on a roof. Preventive maintenance is about protecting that investment,” he explains. Many roofing issues are not caused by material failures but by external factors like mishandling equipment or damage from storm debris. Earl emphasizes that routine maintenance can prevent small problems from escalating into major repairs. For restaurants, where foot traffic on roofs is common, damage …
Prep Now for HVAC Manufacturer Backlogs, Service Delays in 2025
An approaching shift in refrigerants for heat pumps and air-conditioning systems will have far-reaching implications for restaurant and retail operators, potentially delaying the availability of new equipment, replacement parts and access to the service providers needed to install or repair them. “In the months before a rule change like this, everybody starts to scramble to get ready,” says John Brightwell, regional project manager at facilities repair service provider MaintenX. “We’ve budgeted for this and have adjusted our equipment, tools and training to install and service the new systems; but if …
Retailer Disaster Planning Speeds Timeline to Restored Operations
The increasing frequency and intensity of natural disasters pose a growing threat to many restaurants and retailers. All too often, unprepared businesses struggle to contend with property damage, power interruptions and repair delays that can plague communities for months in the wake of a catastrophic wildfire or storm. “Businesses that have stores operating in hurricane-prone areas like Florida or other regions threatened by natural disasters need to have a plan in place, with committed assets or a vendor to support them in an emergency,” says Bill Schaphorst, vice president of …
Checklist for 2024 Hurricane Preparation
People and businesses across the United States are bracing for what could be the most active hurricane season on record. Forecasts predict that the 2024 Atlantic hurricane season alone is predicted to have five major hurricanes — those of Category 3 or greater, with sustained winds of at least 111 miles per hour. Compare this to 2023, when there were only three major hurricanes in the United States. The potential for storm damage to homes and businesses is greater in 2024’s especially active hurricane season. “While the development of technology …
Find the Right Maintenance Model for Your Business
Physical maintenance in the retail industry is as unavoidable as taxes and sometimes as expensive. To keep net operating income (NOI) and uptime as high as possible, building owners, operations groups and retail tenants need optimum strategies to ensure work happens when needed. For many, having a self-performing third-party maintenance partner — one with the in-house resources to do the necessary work — is an efficient and economical move. There are two business rationales for continuous maintenance, which can include services like carpentry; plumbing; heating, ventilation and air conditioning (HVAC); …
How to Prepare for the Inevitable Refresh or Remodel
It’s going to happen, and any quick-service restaurant (QSR) owner-operator knows it. Sometime not too far in the future, they’ll need a refresh or remodel of their properties. There’s no getting out of it. Here are some hints from two project managers from MaintenX, a provider of HVAC&R, plumbing, electrical, roofing, construction and general contracting for multisite retailers, restaurants, healthcare, multifamily and other industries. They cover key topics like assembling the correct refresh or remodel team, managing the process and keeping projects on track in the face of potential delays, with a …