Industry Content

John Catanese Preventative Maintenance quote

Restaurants and retailers move fast. There’s no time for unexpected maintenance issues to slow you down. Preventive maintenance (PM) programs can help you avoid disruptions. “For retailers and restaurants, preventive maintenance programs are vital, but often overlooked,” says John Catanese, senior vice president at Chain Store Maintenance, an MCS Company. “They ensure your business can provide the best service to your customers consistently, safely, efficiently and cost effectively.” Why PM Matters Preventive maintenance delivers several key advantages: Enhanced reliability. By addressing minor issues before they escalate, you can prevent unexpected …

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— Interview with Carol L. Carey and Pamela M. Roberts — R&R: Where are you based, and how long has Superior been around? Carol Carey: Superior Facility Service Group, based in Kathleen, Georgia, is an 11-year-old family-owned company specializing in commercial maintenance and repair, bird control and prevention, and disaster restoration. We provide top-notch care for businesses of all sizes, ensuring accuracy, quick response times and unmatched value. Our mission is to enhance safety, efficiency and comfort in commercial properties. R&R:  An FM company co-owned by two women in an …

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— Interview With Chandra Balter — R&R: Where are you based and how long has the company been in business? Chandra Balter: Rubicon is headquartered in Atlanta, Georgia, and I’m personally based in Toms River, New Jersey. The company has been in business for 16 years. R&R: What is your name and title, and how long have you been with the company? Balter: I’m Chandra Balter, strategic account executive, and I have been with Rubicon for over 11 years. For most of that time, I served as a key account …

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Schaphorst Restaurant Facility Maintenance quote from article

When ranking the maintenance and repair challenges associated with everyday commercial real estate spaces — especially those that could just as easily be owned by smaller investors as by institutional capital — putting restaurants at the top of the list is a pretty easy argument to make. The issues that arise in retail stores or even offices usually aren’t as messy or varied as those that emerge in food-and-beverage operations, points out Bill Schaphorst, vice president of business development at MaintenX, a Tampa, Fla.-based company that provides “curb-to-roof” facility maintenance …

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— Interview with Herman Wilkinson — R&R: Where is MaintenX based, and how long has it been in business? Herman Wilkinson: MaintenX is based out of Tampa, Florida.  We have been in business for over 40+ years! R&R: You are the new chief operating officer of MaintenX — how long have you been with the company? I think I read that you worked your way up from previous positions in the organization.  Wilkinson: I have been with MaintenX for 16+ years. Yes, I started as a regional service coordinator, and …

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— Interview with Tracy Gaw — R&R: Where is Colt based, and how long has the company been in business? Tracy Gaw: March 2023 until the present — so 1 year, 10 months. Colt is based in Dallas. R&R: Please describe its connection to MaintenX. Gaw: Colt has shared ownership and shared executive leadership with MaintenX. Our vision, principles, processes and overall mission are in line with MaintenX. R&R: You are the new vice president of service at Colt — how long have you been with the company? Gaw: I …

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Michael Garcia Colt Winterization quote

Winter storms and plunging temperatures present special challenges to restaurants and retailers. To keep customers and employees comfortable until spring, operators should act now to winterize their properties and perform preventive maintenance before a crisis occurs. “When you know that winter is coming, it’s always better to be proactive than reactive,” says Michael Garcia, regional service manager in the Dallas office of Colt Facility Maintenance, a maintenance service provider. Winterization should begin before the cold sets in and while there is still time to address vulnerabilities discovered in buildings or …

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Bill Earl Roof Preventative Maintenance quote

For retail and restaurant facility owners, a proactive roofing maintenance strategy is essential to prevent costly issues down the line, says Bill Earl, director of roofing operation at MaintenX. “You just spent $200,000 on a roof. Preventive maintenance is about protecting that investment,” he explains. Many roofing issues are not caused by material failures but by external factors like mishandling equipment or damage from storm debris. Earl emphasizes that routine maintenance can prevent small problems from escalating into major repairs. For restaurants, where foot traffic on roofs is common, damage …

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Tsanacas Colt Multiple Facilities quote from article

Running a retail or restaurant facility requires balancing costs, maintenance and operational uptime — a challenge that is further compounded when dealing with multiple stores. Facility owners and operators face the challenge of keeping their properties in top condition while managing expenses and minimizing disruptions to business. In the retail and restaurant industries, any downtime at all can be costly. A malfunctioning bathroom or a broken HVAC system can lead to customer dissatisfaction, lost revenue and temporary closures. Preventative maintenance and proactive scheduling can address these concerns by managing costs, staggering …

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Bill Schaphorst Retailers Storms quote

The increasing frequency and intensity of natural disasters pose a growing threat to many restaurants and retailers. All too often, unprepared businesses struggle to contend with property damage, power interruptions and repair delays that can plague communities for months in the wake of a catastrophic wildfire or storm. “Businesses that have stores operating in hurricane-prone areas like Florida or other regions threatened by natural disasters need to have a plan in place, with committed assets or a vendor to support them in an emergency,” says Bill Schaphorst, vice president of …

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