kitchen equipment

Industry Voiceskitchen equipmentkitchen exhaust/grease controlrestaurantsvendors

Seasonal Impact

by Katie Lee

[EDITOR’S NOTE: This article originally published in December, in the December 2025/January 2026 issue of Retail & Restaurant Facility Business.] — Interview with Nathan Willard — HOODZ’s Nathan Willard talks preventative maintenance: steps your facility should take to clean & maintain kitchen exhaust systems this holiday season. R&R: Why is kitchen exhaust cleaning especially important during the busy holiday season? Nathan Willard: During the holidays, families are not only eating together in the comfort of their own homes; they are also sharing meals at local restaurants. While kitchen exhaust cleaning …

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construction and designfacilities managementfranchise developmentkitchen equipmentNewsremodelsrestaurantssoftware/technology

Gong Cha 2.0: Bubble-Tea Leader Rolls Out New, Innovative, Efficient Store Model

by Katie Lee

Boston — Gong cha, a leading worldwide bubble tea brand, has unveiled its global Gong cha 2.0 initiative: a comprehensive digital, operational and design refresh to optimize profitability, efficiency and scalability for franchisees — as well as improve the guest experience. This global rollout combines two key technologies — Super Wu beverage automation and self-order kiosks — with a modernized store design to streamline operations, reduce labor demands and improve throughput without compromising quality or hospitality. “Gong cha 2.0 is engineered for today’s operators,” says Geoff Henry, president of Gong …

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PAR Technology to Strengthen Operations Across 3,200 Papa Johns Restaurants in the U.S.

by Katie Lee

New Hartford, N.Y. — Papa Johns has selected PAR POS™ and PAR OPS™ from PAR Technology Corporation to anchor its next-generation U.S. in-restaurant technology stack. The strategic partnership is a major milestone in Papa Johns’ multi-year effort to build a faster, more intelligent and connected restaurant and digital ordering experience for guests, operators and franchisees. “At Papa Johns, one of our strategic priorities is investing in and optimizing our technology to deliver a better experience,” says Kevin Vasconi, chief digital and technology officer, Papa Johns. “A key element of that …

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Jack in the Box Completes Rollout of Qu to Over 2,100 Restaurants

by Katie Lee

Arlington, Va. — Jack in the Box Inc. has completed a systemwide deployment of Qu’s unified commerce platform across its over 2,100 restaurants, marking one of the fastest full-scale POS transformations in the quick-service industry. The modernization comes at a critical inflection point for QSRs, as brands face cost pressures and legacy technology systems that can’t keep up with today’s demands. Jack in the Box is using this moment to reshape its future. Through its “Jack on Track” plan and shift to an asset-light model, the company is simplifying its …

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construction and designfranchise developmentkitchen equipmentNewsremodelsrestaurantssoftware/technology

Mellow Mushroom Finishes 2025 With Expanded Kitchen Tech and New Growth Plans

by Katie Lee

Atlanta — Mellow Mushroom, the psychedelic pizza franchise known for its imaginative pizzas, hand-tossed stone-baked dough and unique atmosphere, spent 2025 focused on restaurant operations. Work centered on kitchen execution, back-office efficiency and guest engagement infrastructure. Those initiatives carry into 2026, during which the company expects to be bullish on renewals and new restaurant growth. Over the last year, about one-third of restaurants moved onto a digital kitchen platform. Implementation took place location by location to align with each restaurant’s layout and workflow. The platform is already showing improvements in …

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energy managementHVAC/RIndustry Voiceskitchen equipmentProduct Spotlightrestaurantssoftware/technologyvendors

Remote Work

by Katie Lee

— By Tony Albers — How Café Zupas remotely manages energy usage in 82 stores. With 82 stores across eight states, Café Zupas restaurant chain delivers “house-made happiness” with its healthy menu designed to “nourish the good life,” which is its tagline. Headquartered in Sandy, Utah, Café Zupas sought to control energy usage at all 82 of its nationwide stores. By standardizing the installation of commercial thermostats with remote management, the company achieved reduced energy costs while maintaining indoor comfort for its customers and staff. Challenge: Remotely Manage Energy Usage …

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Bill Schaphorst proactive maintenance quote from article
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Proactive Maintenance: The Key to Avoiding Costly Restaurant Downtime

by Sarah Daniels

For restaurants, few things are more disruptive or expensive than an equipment failure during working hours. Whether it’s a failed refrigerator, a backed-up drain or an HVAC unit that quits in the height of summer, a single breakdown can halt operations, spoil inventory, drive away customers and result in lost revenue and trust. Yet most of these expensive emergencies can be prevented through proactive maintenance. “Regular inspections and cleaning schedules are the simplest way for restaurants to safeguard uptime and extend the lives of their critical systems,” says Bill Schaphorst, …

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Parts Town Honors 10 Technicians for Excellence in the Foodservice Equipment Industry

by Katie Lee

Addison, Ill. — Parts Town, a technology innovator and distributor of original equipment manufacturer (OEM) foodservice parts, HVAC parts and residential appliance parts, has named the 10 final recipients of its 2025 Technician Scholarship Award program at this year’s Commercial Food Equipment Service Association (CFESA) Annual Conference. CFESA is the leading trade association dedicated to advancing the commercial food equipment service industry through training, advocacy and professional development. Since the launch of the program in 2022, Parts Town has awarded more than $85,000 in scholarships, including more than $22,000 in …

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ITW Food Equipment Group Appoints New VP of US FEG Dealer Sales Organization

by Katie Lee

Glenview, Ill. — ITW Food Equipment Group has appointed Ray Peden as its new vice president of U.S. FEG dealer sales organization. He will lead the ITW FEG dealer sales team in generating organic growth by providing dealer support and strengthening partner relationships, as well as maintaining a critical focus on key customers. Peden and the sales team will also be responsible for driving growth through their product application expertise across the ITW FEG premium brands, including Hobart, Traulsen, Baxter, Vulcan and Wolf. “We are excited to welcome Ray to …

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Taco Bueno® Selects PAR® Technology to Elevate Restaurant Operations

by Katie Lee

New Hartford, N.Y. — Taco Bueno, a popular quick-service Tex-Mex chain, has selected PAR Technology Corporation as its unified technology partner. The brand will implement PAR POS™ and PAR Hardware™ solutions across its 140 locations to modernize operations, enhance the guest experience and support long term growth. As Taco Bueno scales and streamlines operations across its expanding footprint, the leadership team prioritized finding a technology partner that could offer both enterprise-grade capabilities and intuitive usability for in-store staff. Taco Bueno selected PAR Technology for its comprehensive ecosystem of industry-leading integrations …

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