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Trigo, REWE Launch Germany’s First Fully Automated Supermarket

by Katie Lee

Tel Aviv, Israel, and Munich, Germany — Trigo, an Israel-based computer vision company that builds systems for autonomous checkout and retail analytics, has rolled out Germany’s first fully-autonomous cashierless supermarket in partnership with German grocery giant REWE Group. The new “Pick&Go” supermarket in the Bavarian capital Munich allows customers to walk in, select their items off the shelves, and leave without having to pay at checkout. Unlike self-checkout devices such as stationary or mobile scanners and digital carts, Pick&Go shoppers only scan once on their phones when they enter the …

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MaintenX Donates Gifts to Tampa Bay Children Through Salvation Army’s Angel Tree Program

by Katie Lee

Tampa, Fla. — MaintenX, one of the largest national facility maintenance and repair companies in the U.S., has donated 700-plus toys and gifts to the Salvation Army’s Angel Tree program to brighten the holidays for 134 disadvantaged Tampa Bay children. The donation continues an annual charitable tradition that also includes companywide programs with Habitat for Humanity and Metropolitan Ministries. On Dec. 2, a team of about 10 MaintenX employees traveled in a convoy of vehicles to the Salvation Army center in South St. Petersburg to drop off the toys and …

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Newsrestaurantssoftware/technologyvendors

Rubio’s Coastal Grill Partners with SMG

by Katie Lee

Kansas City, Mo. — Service Management Group (SMG), a global customer, employee and brand experience management partner to more than 500 brands, has formed a new partnership with Rubio’s Coastal Grill. The fast-casual restaurant chain specializing in Baja-inspired Mexican food selected SMG to improve real-time, prescriptive feedback across its guest journey. Based in Carlsbad, Calif., Rubio’s has more than 150 locations across California, Arizona and Nevada. Co-founder Ralph Rubio opened the first location as a walk-up taco stand in 1983 in San Diego’s Mission Bay, and the brand’s reputation and …

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The Home Depot Purchases 100 MW of Solar Energy from National Grid Renewables

by Katie Lee

Atlanta — According to The Home Depot, 100 MW of solar energy purchased from National Grid Renewables at its solar and storage project in Denton County, Texas (known as Noble) will generate the approximate equivalent of nearly 8% of The Home Depot’s total electricity usage. The solar farm is National Grid Renewables’ largest solar energy project to date, and its first utility-scale energy storage project. The Home Depot has pledged to produce or procure 100% renewable electricity equivalent to the electricity needs for all Home Depot facilities by 2030, expanding …

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Paytronix Partners with Voicify to Bring Voice-Based Ordering to Restaurants

by Katie Lee

Newton, Mass. — Voicify, a conversational AI (Artificial Intelligence) platform used to deliver custom voice assistants, and Paytronix Systems, Inc., the most advanced digital guest experience platform for restaurants and retail, have formed a new partnership that enables restaurants to incorporate voice ordering across all customer touch points. Integrating the Voicify voice food ordering assistant with the Paytronix customer experience platform (CXP) allows both organizations to accelerate business development goals in the restaurant industry while offering expanded digital products and services to shared customers. Restaurant ordering options range from mobile …

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Boston Retail Solutions Announces CEO Retirement & Succession Plan

by Katie Lee

Vero Beach, Fla. — Boston Retail Solutions (formerly known as Boston Barricade) has announced that Bob Putnam plans to retire at the end of 2022 after 30 years with the company. He will become a special advisor to the board of directors. Randy Ahlm, the current COO of Boston Retail Solutions, has been named the new CEO. Since founding the company in 1992, Putnam built the company into a market leader for retail solutions, including modular barricades, large-scale graphics and vehicle wraps. He expanded the company’s national footprint, made strategic …

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Proactive Protection

by Katie Lee

— By Shawn Morrow — Proactive practices to protect your retail/restaurant roof when severe weather strikes.   Severe weather events can be considered the Number 1 enemy to a commercial roof. Depending on where a building is located in the country, a roof can fall prey to snow and ice storms in the winter, high wind, hail and rainstorms in the spring and summer, and hurricanes in the fall. Unfortunately, severe weather events are on the rise due to global weather pattern changes. In fact, the EPA recently reported that …

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Restaurant Technologies Named Vendor of the Year by the KFC Northwest Franchisee Association

by Katie Lee

Mendota Heights, Minn. — Restaurant Technologies (RT) and its Total Oil Management solution was recognized as the Vendor of the Year at the KFC Northwest Franchisee Association (KFCNWFA) conference held in Waikoloa Village, Hawaii, in early November. The award recognizes vendors who have set themselves apart through superior support and service, and enables KFC franchisees to deliver on the promise of consistent and reliable food quality. “We are honored to be recognized as the Vendor of the Year by such a valued partner,” says Curt Morford, national account executive for …

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ALDI U.S. and Spryker Testing New Digital Commerce Platform

by Katie Lee

Berlin and New York — ALDI U.S. and Spryker Systems have been working together to develop a new online food & grocery shopping experience for the U.S. market, offering grocery delivery or curbside pickup for ALDI U.S. shoppers. The new digital commerce platform is currently being tested with a select group of U.S. customers and is planned to be rolled out nationally in a phased approach. “Our partnership with Spryker will allow our shoppers another way to access the incredible value they expect from ALDI,” says Scott Patton, ALDI’s vice …

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In Service of Experience

by Katie Lee

— By Cindy Price — Superpowers your business can’t ignore: customer service and customer experience.   Are you aware that your business possesses superpowers? It’s true. Like Dorothy and the ruby slippers, you’ve had them all along. So what are these superpowers? Customer Service and Customer Experience. The two are direct contributors to your business’s success — and reputation. Attracting and retaining customers is always your goal. What helps you reach it are these unique to you superpowers. Although linked together, customer service and customer experience also possess notable differences. …

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